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August 2024 by Miguel B Hobbs
Awesome customer service by Ourisman Lincoln of Alexandria's Will Nowak. He was no nonsense and met all of our requirements, made our time here worth it. Will made us very comfortable with this purchase.
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August 2024 by B M
Purchasing from this dealership was a great experiences—from knowledgeable sales personnel, to the courteous sales director, to the informative finance officer. I did not feel pressured. When I wanted more time, they gave it to me, and I felt like a valued customer throughout.
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August 2024 by Tommy Akingbesote
I had a great experience with ahmed helping me out to purchase my genesis G80 Ahmed was great, always available to answer my many questions and a pleasure to work with. The car i had picked out was ready on our arrival and that was several hours earlier than our appointment. We had a small hiccup that needed attention the day after purchase and Ahmed made sure I was taken care of even. Great service and truly appreciated.
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August 2024 by maurice smith
Kevin Senior my salesman was very professional and definitely paid attention to detail. His salesmanship help put me in my dream vehicle. I recommend this dealership to everyone that looking for great low mile vehicles
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August 2024 by Sharon Quinn
Love the vehicle wash I received
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August 2024 by Shamar P Mitchell
Recently purchased a vehicle and the sales specialist Kory delivered. Excellent customer service and attention. He was not overbearing and made me feel like my needs were prioritized.
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August 2024 by Andre Toniolo
I recently purchased a car from Ourisman Ford of Alexandria, and the entire experience was exceptional from start to finish.
The staff was incredibly friendly and knowledgeable, making the whole process smooth and stress-free.
The financing process was also straightforward, with the team clearly explaining all my options.
A big thanks to Quentin and Armin for their exceptional support throughout the entire process!
Based on this experience, I highly recommend Ourisman Ford of Alexandria to anyone looking for a reliable and trustworthy place to buy a vehicle.
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August 2024 by Greg Fletcher
Walked in knowing what I had in mind, unwilling to settle for anything less. Will did a great job helping me find exactly what I was looking for in my new 2024 Bronco Sport.
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August 2024 by Girum Tessema
Brian was great
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August 2024 by Matthew McCullough
Great experience at this dealership. Was able to get quick, honest feedback on out-the-door pricing before coming by to test the vehicle. Will Nowak (Sales Consultant) was patient, not pushy and helpful through the whole process.
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August 2024 by Chris Dula
Service department had my vehicle for over 2 days and never called me to let me know a status. I called three times on day 2 to track down the person that was handling my vehicle and twice a message was left for her. The third time another person knew it was me calling and waited with me on the phone until my service person was free. I heard her yell in the background that she would call me back. Never did. I called back midmorning on day 3 and was told, "oh yeah, the mechanic just finished with your vehicle". Lack of communication is unprofessional when someone has to plan making moves without their vehicle.
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August 2024 by Sandra Castañeda P.
The service is terrible. We brought our ford ranger because it was doing a weird noice and they had it for 3 days. Didn’t address the problem and charged us $500. Terrible customer service. Don’t recommend
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August 2024 by Nicole Wheeler
If only I could leave 0 stars.
I purchased a used MKC and within 30 days of purchase, the check engine light comes on. I bring it back to this dealer and the maintenance department tells me the car needs a new ENGINE. Yes, you read that correctly. I walk to the sales department to ask why I was sold a car that needs a new engine and while I’m talking to them, maintenance finds me and says “oh wait nevermind, we misread…it just needs xx (new spark plug or something).” Yeah, ok.
Needless to say, I was very skeptical and wanted to trade the MKC back for a different car. There happened to be a perfectly good alternative: another used MKC for similar mileage and one year newer model and I would’ve loved to take that car. However, after dealing with this fiasco already for 3 hours in the dealership, I was given the run around for another hour as the sales team tried to make another profit. This was not a scenario where you get to make a profit — you sold me a bad car and you had the opportunity to correct the error and swap me into a solution immediately. I was not going to give you more money for being put through a painful, frustrating experience.
I walked out of the dealership in tears, drove the car immediately to my hometown mechanic for his trusted opinion and was told the car was in a major accident from what he could see in the undercarriage (not on carfax) and advised me to get rid of it ASAP. I took it to another dealer the next day and had a wonderful, respectful experience trading it for a reliable vehicle. Happy to say I’ll never step foot in this dealership again.
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August 2024 by Michael Fossier
Will Nowak is a top notch salesman. Very thorough and clearly communicated expectations through the entire process.
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August 2024 by Kevin Feagin
Ourisman Ford Lincoln always provides great service. I’ve bought a Mustang and a Lincoln Nautilus there and plan to buy my next vehicle from them. The sales and service departments are always friendly and professional.
