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September 2024 by Brittney McDonald
Drew was excellent during my service today!
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September 2024 by Raman Simms
Great experience and great customer service
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September 2024 by Letitia Vannoy
Drew was a phenomenal service manager! He was quick, friendly, and efficient. Definitely will come back!
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September 2024 by Mark Miller
Tommy is very professional and helpful.
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September 2024 by Jasper Jones
Amazing customer service!! My Service Advisor, Pedro Hernandez, made my first experience at Ourisman - Alexandria a memorable one.
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September 2024 by William Buttner II
Tommy was extremely helpful getting my Silverado squared away for service. Thank you greatly.
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September 2024 by Darlene Nedab
During a recent visit to Ourisman, Tommy provided extraordinary service.
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September 2024 by Anthony
Tommy was awesome! Thx for the service to include your prior service to the nation. Thank you!
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September 2024 by marge li
First, I apologize for this long review. But I feel a need to share my story so that some might find it helpful when deciding whether to visit this dealership.
On March 22 of this year, my 2018 chevy cruz Engine light came on. I took it in and the service dept replaced a NOX sensor under the car’s extended warranty. It took about a week for the repair.
- Starting mid June, I had 3 failed attempts to get my car’s emission tested. I needed it in order to renew my car registration, which expired on June 30 2024. The garage couldn’t get the emission reading. I drove the car over 200 miles. Still failed.
- On my way to the 4th emission test attempt, the engine light came on again, this time, the warranty for the car has expired. I took the car back in on June 26, 2024.
- July 9 (10 days later) the service manager, Amanda N, informed me that I needed to pay additional of $400 for diagnostic fees. I consented and gave a go ahead.
- waited for a couple of days, no response, no update. Started calling the dealership every other day and was told the service manager, Amanda was out. Left msg with other service manager multiple times, no call back.
- July 19 I took a Uber ride to the service department to inquire the repair status and was told Amanda is out sick still and another service manager told me the 2nd nox sensor had gone bad. Estimated repair $1309. I signed the repair estimate and gave him the consent to repair.
- July 24, got another estimate from Amanda this time asking for $3400 because the mechanic damaged the exhaust pipe when attempted to replace the sensor. Amanda was sympathetic but couldn’t do anything for me. I refused to pay. Amanda referred me to the service supervisor Larry. Left msg with him
- July 25, I called the general manager Bob B and left him msg. He never called back. Left another msg for another service supervisor. No call back.
- July 26, Larry finally returned my msg. He indicated that he would contact GM regarding the repair cost of the damaged exhaust pipe.
- July 30, Larry called back and informed me GM will pick up the tabs for the exhaust pipe. Got an updated repair estimate
- waited for a week, again no repair status. Called and left msg. Amanda called back and informed me the wrong part was ordered. The service needed to reorder the parts again. More waiting
- August 8, finally was told the car was ready to pick up
- August 9, picked up the vehicle.
The car was in the shop since 6/26 and during this time, I had no access to my car. No transparency on repair progress. Went through a series of depression, anxiety and anger. The nox sensor system should have been covered by the warranty. But I had no choice but to pay.
The car still needs to get an emission pass. Finally, i was told that the new nox sensors need to go though a drive cycle of 160 or so miles to calibrate.
I am a first time GM car owner but this will be my last. The whole repair experience has scared me for life.
Latest update 9/4/2024 : two additional failed attempts on the emission test. The replaced NOX sensors by the dealership are still having issues getting a read out even after additional 200+ miles in various speed with cold start and car idling. This is a nightmare that doesn’t end.
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September 2024 by Mohammad Waleed
This started off as a 5 star review when I first visited and bought my first car. Little did I know their kindness and great service goes only as far as sales. Literally 3 days after I bought the brand new car, the check light engine came on and I had to take it into service. After I took it to service everyone had a horrible attitude and couldn’t even provide with a rental to keep while the car is being worked on. I was still gonna be fine with it as long as my car was repaired free of charge because the whole purpose of buying a brand new car is so new problems don’t occur everyday and thankfully the car was fixed free of charge which I was happy with however when I dropped the car off I made sure to let them know to check the back right tire as well because the air kept going out and they told me okay however it was deflating when I got the car back. So I make another service appointment for the back right tire and they tell me there’s gonna be a charge for it and it’ll take 2-3 hours which I understood because wheels weren’t covered however I called back 4 hours after the car had been dropped and no response whatever so ever. I waited another 3 hours, so total of 7 hours and tried calling service over and over again to which no one ever bothered to answer or call back and when I finally went in myself to pick the car up because after I had texted them if my car was ready they said the mechanic didn’t have a chance to even look at it yet and it had been 7 hours! So I finally go back to pick my car up even though absolutely no work had been done on it and I get inside to find out they didn’t even bother putting air in the tire after it was left in the shop for 7 hours!!! This whole thing has been absolutely ridiculous and it’s insane that I even had to leave a bad review especially this long! I will definitely never be buying or recommending a car from gmc Buick or anything Chevy related again
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September 2024 by Dominique Woods
Drew the best
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September 2024 by Angela Martin
It was 5 star service and they had me at Hello! Each person was professional, nice efficient and helpful. I was done in record time. Thanks again for making me a new car owner. Now Oscar and Jasonta and Habib, amazing customer service from start to finish…. Excellent car buying experience
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September 2024 by Khalia McAlpine
Brought my car in due to check engine light. Drew was very helpful with letting me know my options regarding my vehicle. My car was done the same day thanks to Drew.
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September 2024 by Phyllis Daniels
Tommy of Ourisman Chevrolet of Alexandria Virginia took good care of our needs
Very Professional.
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August 2024 by Lauren Brookins
Tommy was very helpful!!
