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March 2024 by Mesut Sadat
The staff is amazing and HADIA particularly has been very welcoming! Thank you guys for such a good costumer service
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February 2024 by Khayr M
I was there this morning and the front desk ethiopian lady who dyed her hair red, accused me of opening the cvs store body sprays! Do you need glasses ma’am? Get your eyes checked!I’ve called the customer care number and someone needs to let this cashier, manager, whatever she is to do her job and stop lying on people! I don’t appreciate being accused of something I did not do because you’re a bitter and pathetic person! Do your job, clean up your store because every time I walk in there, it’s a mess, and do not approach with lies and deceit. I cannot recommend this place for their lack of professionalism! Do your job imbeciles!
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January 2024 by Gordon Watson
It’s really sad witnessing the yearly deterioration of this once worthwhile ‘branch of this pharmacy!
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December 2023 by Maham Maqsood
White guy wearing red shirt at pharmacy needs to be removed immediately. Please fix your nasty attitude.
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November 2023 by Amir L
Worst people working there. I'm new to the area. I asked a lady a question she ignored me. I got what I was looking for went to self checkout and she stopped what she was doing to watch me. I hate using race but she didn't do it to the white people. If this happens again I am calling corporate. At least greet me first with a welcome to the store and are you finding everything okay. I deal with clients and that's just good customer service speaking with them in a professional manner.
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November 2023 by Moe Mutaqabbir
Alex in the pharmacy department is the hardest worker I have seen in ANY CVS pharmacy. Extremely helpful, accurate and multi tasks better than most!!!
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October 2023 by Robert Edwards
The pharmacy is horrible. It’s so slow no matter what day of the week or what time of day. I just walked out after standing there for 15 mins and the line not moving at all. And that’s with 5 people I counted working behind the pharmacy. Unacceptable. They need to get some competent employees. I wouldn’t even take my time to write this review if I didn’t have issues every single time I went.
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October 2023 by Mike Ayelyen
The worst customer service CVS Pharmacy 1462 North Beauregard Street Alexandria Virginia 22 311 the worst customer service I never see Pharmacy
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September 2023 by Katherine Nava
This CVS deserves a negative five stars! I mean, most CVS pharmacies are the worst, but this one is ridiculous. Neil Preston, the store manager, and the Pharmacist, Caroline, know nothing about customer service or how to treat people. You can see what kind of leader she is by the way her pharmacy techs treat customers. I was there the other day to see if I could get my flu shot switched to then because I had a last-minute doctor's that afternoon during my appointment. No, keep in mind there were no customers anywhere near the pharmacy, NONE! I stood over by the checkout line and waited.The pharmacy tech (heart-shaped glasses), after standing there for a while, made no eye contact and said she would be with me shortly. Then, I continued working and working after about ten more minutes (still not one other customer around), and after the lady who had been helping someone in the drive-through told her she had a customer, I went up to her and asked if I could get a shot. First, she said there would be a wait! Then I told her I had an app in the afternoon, and she said only the pharmacist (Caroline) could check and see what she could do. Then she took two customers who just arrived at the pharmacy when I had already been waiting 20 minutes or more. She claimed the man who came well after me had an appt. I asked to speak to a manager (Neil) who had no answers, looked at me like I was crazy, and accused me of lying that I wasn’t waiting because he didn’t see me waiting! Even a customer tried to tell him how long I had been waiting, which he ignored, and meanwhile, the pharmacy feeling and the girl with the heart-shaped glasses said nothing even though she knew exactly how long I was waiting because she was the one who ignored me for most of the time!! I mean, can you believe that! I have never encountered a more clueless manager and incredibly rude and inconsiderate pharmacist!!I know it’s tough to find people these days, but come on, CVS, do better!! So, after being so upset, practically crying after this manager accused me of lying and served no resolution except to say he needed to get the pharmacist's story before he could do anything! Seriously! Again, I'm saying I’m lying about everything that I experienced! DON'T PATRONIZE THIS BUSINESS! They have no idea how to treat customers, and I will not wing all of my prescriptions from here! The only reason I gave this CVS a chance was because it’s my insurance company’s preferred pharmacy! I’d rather pay more! They are disorganized, can’t keep up with their workload, and don’t prioritize customers in the store, which is one of the first customer service rules!
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September 2023 by Abby Spatz
I ordered prints for pick up that were supposed to be ready by 4:30. I show up at 5 to pick them up and they were not ready and the cashier clearly had no idea how to print. I waited for 30 minutes for the prints and the guy never figured it out. I would've preferred if he told me upfront they can't do prints right now. Don't bother wasting your time ordering prints from here.
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August 2023 by Jamal Sapai
I had to drop off prescription and stood 20 minutes in front of cashier to just tell me you can drop it and come back after 3 hours!!
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July 2023 by hiyab samuel
My son he got very sick and I went to pharmacy to take his medicine the lady she refused cuz she want to go lunch ! It’s very sad ! Poor customer service ever ! Wasn’t even take her a minute smh .her name is “star” she the worst ever !
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May 2023 by Helen Michie
A very competent cashier helped me buy Steam card this evening. She made sure that all the card was authorized and gave me a refund when already purchased card proved to be defective. I was so grateful for the good service.
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May 2023 by alex olle-vidangos
I mean what Pharmacy closes at 7 PM?? I work all day long and don’t get off work until 6 like a lot of other people. How am I supposed to get my medicine if your closed??? Literally the worst Pharmacy hours I’ve ever seen. Make sure to send your prescriptions to a Pharmacy that’s open late or 24 hours. Closing at 8 PM would make more sense for any ordinary person trying to pick their medication after work.
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May 2023 by Rebecca Lynn
Pharmacy team is THE BEST. Caroline Ntelah and her team (especially Derrick) went above and beyond for my young son to get the meds he needed quickly and with so much care. The best!!! Thank you!!!