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March 2024 by C Thompson
Good location, friendly service!
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March 2024 by Vidyullatha Rao
Helpful staff. Located right in front of Eisenhower metro station.
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December 2023 by Chris
Friendly helpful service. Things were a bit messy, out of stock on a few items, but we got help getting most of what we needed. Was convenient.
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December 2023 by Dee T
Giving this CVS -- especially the pharmacist his name is Shane a five star. I was experiencing difficulty with my insurance company covering a prescription and he was extremely patient and helpful explaining the situation to me. I eventually got my insurance company to approve my prescription. Shane has exceptional customer service.
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December 2023 by Barbara Bryant
Major shout out to Vela, the pharmacy manager at the CVS on Eisenhower Blvd., Alexandria, Va. Both when I spoke to her by phone and in person, she was unfailingly kind, informative, professional and thorough in the info and advice she provided. She took pains to ensure that all of the meds for which I could get (and needed) refills were taken care of, pulled OTC meds from the shelves--right on the spot--to ensure they were in stock, and took pains to make sure that a friend could pick up my scrips since I'm temporarily home bound (after surgery). I've routinely had good customer service from the pharmacy but she's a stand out and, for someone who's not mobile and currently in pain--so very dependent on the meds she's dispensing--her support was essential and I'm so grateful for her devotion to her role and responsibilities. -Barbara Bryant, Alexandria, Va.
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November 2023 by Balikisu Osman
The Pharmacy Manager, Vela C., is the most incompetent and inhumane pharmacist I have ever have to deal with. She even argued with the CVS specialty colleague on the phone - lack of respect and clarity in explaining transfer processes to a customer.I only needed my meds to be transferred from the CV specialty online delivery to the local pharmacy, here, on Eisenhower. But Vela C., the Pharmary Manager, told me right in my face that she does not have time to do that. I was very devastated. Going through IVF, preparing for my embryo transfer, and planning ahead for my meds - it's been a stressful journey. So, the least I expected from this Manager was to explain to me how best she can or cannot help. But not to say "I don't have time" and to the extend say that "I can only help you after 9:30, it's not my job to call the CVS Specialty".This is totally unprofessional. I doubt the kind of training or mentorship she gives to the subordinates. Such attitudes are very insensitivity to the situations of patients who rely on CVS for their meds. In fact, I am cutting off my meds delivery from CVS.I just hope people like Vela can be retrained to put their frustrations/attitudes behind, them before they enter the store to start work. We all have our demons but we manage them well whenever we get to work place. Customers deserve better.
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September 2023 by Elizabeth Leonard
THE STAFF ARE SO NICE HERE, they always say hi and help you
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June 2023 by Melanie G.
Just a terrible CVS. No bathroom, 12 total parking spots (have fun competing with the Starbucks parkers), back entrance randomly closed.
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April 2023 by Jenn Smith
Pharmacy staff are very friendly. That’s about where it ends. You have to look for items, scan and bag them yourself. When you need a cashier they’re not to be found or they look exasperated. Finally, the pharmacy hours keep changing, but are not reflected online. When I asked who I could speak with they said“Send an email to corporate.” I’ll be sure to keep that in mind if my child is ill and we can’t get his medication on time.
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April 2023 by Mark Smith
Insanely expensive. Everything is literally 3-5x more expensive than everywhere else. Recommend buying outside the beltway, than succumb to these pirates.
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March 2023 by Robert Newman
The quality of both stock and attentiveness of staff has dropped over the past few years. Now it is poor quality store for a CVS. This store is always low on stock and the customer service of floor staff, with few exceptions, is lacking. There are better stores in the area.
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January 2023 by Steven Brown
I'd strongly recommend against having medication sent to this location. I had a horrible experience getting mine recently.I prescription I placed there before (3 refills over 3 months) was suddenly transferred to CVS Speciality. After speaking with them, I got my medication set to be delivered to this store.Medication was delivered, signed (by Sadaf), for around noon today. It was around 7pm I stopped by because I'd hadn't received notice. The person at the counter said they had no record of having received my medication, that it must have been transferred to another store and sent me on my way.I returned to speak with the pharmacist, who asked the manager to search the back room for the delivery. Nothing. I was again sent on my way.I followed up with CVS Speciality. I've now been on hold +15minutes with them as THEY try to contact this store to resolve things.Previously when I ordered medicine from this store, the medication took 2 hrs to fill. It has now been 10 days since the prescriptions was sent over to this store. To say I am dishearted would be an understatement. Especially given that I need to be on this medication.I will never repeat this is experience with thos store again..
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December 2022 by Gabe Bishop
Absolutely wonderful! Everything the team does is always a delight, they greet, they help with finding items, they provide solutions. Out of the many times I come here, they always have a smile on their face, and a positive attitude. They are the best at what they do.
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October 2022 by Wesley Ovealsteda ladisico D
I would advise not listening to the bad reviews unless for the pharmacy (I can’t confirm I’m just going based off of what others say). But the day workers are incredible and helpful and deserve more credit for their hard work. The shelves are always stocked and the store is very clean. Good job CVS! And I will see you next time
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September 2022 by Gabriel Bishop
The team is always helpful, they greet you, and make sure you are able to find the items you need. They are amazing.
