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September 2024 by Corinna Lisk
Free car inspection for life. Best part!
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September 2024 by Jason Ziter (JZ's Journey)
I think charging someone $75 to reinstall something you took off above normal labor is NOT fair or good customer service.
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September 2024 by Jon Hood
My experience with the service department was awesome! I purchased a Tacoma from Heritage last month and had been waiting for a part that was backordered to arrive so it could be replaced at no charge. As promised, they contacted me right away to get it taken care of. Ray quickly got me scheduled (I like the texting feature of your CRM), Javin was incredibly helpful from start to finish, welcomed me, and got me set up. Erick worked with me at the desk with some questions I had and after a couple of plot twists....Erick and Javin went above and beyond to find me a rental for the day and ensured that I was a happy customer, even though it was busy and 8am ? Totally exceeded my expectations. It was clear that they actually enjoyed making my day better! At the end of the day, I drove away in my truck by 5pm having paid $0 (with brand new AC, blasting cold air!) Very pro, thank you!
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September 2024 by Bill Smith
On time and less expensive than I expected
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September 2024 by Catherine Borden
Their greeters are great and friendly
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September 2024 by Spencer Labarge
Very good
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September 2024 by Shawn Lucas
Visit was quick. Service was good.
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September 2024 by Dale Thibault
Took vehicle on time and was completed on time
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September 2024 by Chris Tall
The staff is fast courteous and efficient!
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September 2024 by Jack Kralik
Ray has followed through numerous times getting us set for the installation of our tube steps and bed extender brackets. Excellent first experience with Heritage Toyota service!
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September 2024 by Nancy Howard
Love how I get status updates and the pictures of the walk around.
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September 2024 by Ray Shepard
Everything was done quickly and performed as requested
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September 2024 by Jordan Jacobsen
Great service rep.
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September 2024 by Maggie B
Service Personnel are always very friendly at check-in and check-out. I usually wait for my car rather than drop-off. A few appts I waited longer because I was not aware of the new communications via cell phones between me the customer & technician working on my car.
It would have been helpful if at check-in the Customer Svs Rep had mentioned and/or shown me how that System works so that I could have answered questions sooner and not held up the Svs Tech. This caused them and me delays in getting my appt completed.
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September 2024 by lauren riegelman
Heritage has taken great care of me since purchasing my Tacoma there. They have been very responsive to my needs and helped me through the sometimes difficult process of buying and maintaining a vehicle. I would definitely recommend them to you for all your Toyota needs! Thanks all for your hard work❤️
