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June 2024 by Doug Munro
Very nice staff. Quick and efficient.
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June 2024 by Jen Burnett
I've only been a customer since 2022, but with 59,000 miles on my car, I've been in a few times. This experience was by far the best customer experience I have received outside of purchasing my car. Ken was funny, helpful and professional. By far exceeded they way I felt treated by the person I was assigned to prior.
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June 2024 by Chris Greenwood
Tire change over. The car was ready before noon (much sooner than expected).
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June 2024 by Michael Lennon
Shearer VW is exceptional! I love my car. And my sales and service experiences have all been best in class. Professional, kind and honest people doing their best every day. I am a fan.
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June 2024 by dave smith
Extremely positive experience start to finish in dealing with a warranty issue even though we had bought our car out of state before our move here.
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June 2024 by David Rumsey
Paid for a scheduled service check, state inspection and extra services that included a brake line flush and an AWD service for 30,000 mile check for approx $450. After getting home that same day the check engine light is now on after the service. This light has never been on previously, so my wife called back in the morning to see when this can get looked at because I believe something must have triggered this alert from the service as my wife is afraid to drive in case something is wrong we were informed that you are not able to have the Atlas looked until next Wed. Not acceptable having just completed this service the same day.
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June 2024 by Victoria Harvey
Friendly customer service
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June 2024 by Jeff Allen
Prompt and courteous
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June 2024 by Nicole Griffie
Absolutely stellar experience at the Volkswagen service department! From the moment I walked in, I was greeted with professionalism and warmth. The staff went above and beyond to ensure my vehicle was taken care of promptly and efficiently. The service technicians were incredibly knowledgeable and thorough in their work, leaving me with complete peace of mind knowing my car was in excellent hands. The facility itself was clean and inviting, making the wait for my service a pleasant one. Overall, I couldn't be more impressed with the level of service I received. Shearer VW has truly set the standard for excellence in automotive care, and I will undoubtedly be returning for all my future servicing needs. Five stars all the way!
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June 2024 by Janet Mazza
I brought my car in for a recall part. I was kept informed of the progress of the job. I was given a loaner car which really helped. Everyone was very professional and helpful.
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May 2024 by Neal Leitner
Service rep was friendly and very responsive.
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May 2024 by Dwayne Brees
Easy to schedule and service completed in less time than projected.
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May 2024 by Martha Burt
Allison Naccarato is an asset to the VW team. I trust her and feel she has my best interest at heart when recommending car repair options. She is the reason I continue to get service done at VW despite my expired warranty.
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May 2024 by Peder Nilsson
Very efficient, no surprises, polite staff
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May 2024 by H &F Musa
Fast and convenient
