I think it's ridiculous that you have to call them to get a quote for a POD after already entering in a lot of your information. Other companies give you a quote on the website within minutes. Seems like they just make up the price as they go instead of having set prices like other companies have. Feels like a scam to me.
August 2023
Used PODs to help my family move to a new state. PODs showed up on time, it was easy to manage my account online, and it was far more economical than a moving service (about a 3rd of the price of what full-service movers' cost). Items shifted only slightly and had little to no damage.
June 2023
They failed to move my POD to the state I was moving to resulting in being charged another month of rental. I should not have incurred this charge when they failed to do as I requested. When I contacted them a put a refund, they have not responded despite several attempts on my behalf.