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September 2024 by Trevor Butler
I arrived to the store 15 minutes before closing, just needing to grab one thing, and they were already closed and doors were locked. I’m shocked how this store stays in business with how many people make complaints. Do better!
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August 2024 by Aaron Huffman
This place sucks stuff in store is overpriced you can not call without playing phone jeopardy pharmacy staff almost killed me with bad advice if you have other choices use them I'm sure they are better
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August 2024 by Jay Hansen
Very helpful employees at Syracuse CVS
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June 2024 by Steven Roberts
Closed early without notice, shutdown computer early so even when I called them, they refused service, and then abruptly hung up on me when it was about 10 minutes prior to closing time.
Noting that the current star review on Google is 1.7 at this location, I would think that they would consider retraining staff and actually keep their commitments.
On a Saturday evening, my son had an accident while playing on the playground. We needed bandages. I rushed over to try and make it to CVS and even called them in advance telling them I was coming. That is when I was informed they shut down their services 10 minutes early and abruptly hung up the phone; I was literally across the street coming to their store. When you are a medical and health provider, at least keep your operating hours.
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March 2024 by Matthew Zundel
This month they've lost my asthma medication. According to their website, it was filled on March 21. Now, March 29, there is still no sign of my medication. I've been to the pharmacy multiple times asking for it, and have spent hours on the phone with every CVS phone number I can find or get transferred to trying to find it. All anyone can tell me is that it's in process or has been shipped. Where it was shipped from, which date it was shipped, when it's expected to arrive, none of these can be answered. They keep bringing up CVS central fill. But no one has a phone number or address for central fill. I've been told it's my job to find it, the pharmacy's job, even that it's my job to search for the medication at other pharmacies. What I haven't been told is how to get the prescription.It's been nearly a week without my main asthma medication.
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March 2024 by Anonymous User
I am constantly surprised at how incompetent CVS pharmacy is. I have never experienced so many issues with a pharmacy as I have with CVS. The worst part is that I've never dealt with the same employee twice. Their turnover rate must be astronomical. Every time I call in, the employee helping me has only worked there a couple months. When I go in to pick up a prescription, all the employees look exhausted, overworked, and sad. I only used CVS for one year because I was forced to due to my insurance. I switched insurances as soon as I could and transferred my prescriptions ASAP. I wish my experience was unusual but all my coworkers say that CVS causes them more grief than it's worth. CVS obviously cares more about their bottom line than the people who work for them and the customers they supposedly "serve".
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March 2024 by Crystal
This pharmacy is a disaster. Had to switch to them for insurance reasons. Had ups and downs from the beginning but tried really hard to give them the benefit of the doubt. I get it I have worked in customer service for years. I get that you are very busy and understaffed. But I have almost always been greeted like I’m an inconvenience. Almost every time I went inside I have overheard an argument between a customer and employee where an employee was yelling. You picked this occupation you should learn how to handle upset customers. And after today I understand why people are always upset with you. Customer service is very very rude, it’s a hassle to get prescriptions refilled, very incompetent, definitely some technical issues, terrible attitudes. Will most likely switch pharmacies.
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March 2024 by Norm McDonald
I was not shocked to see the a 1.8 Google review score. This place treats their customers so mean. The only reason I’ve tolerated the blatant disrespect is because of the app. But it’s not worth it any longer. Get some nicer employees.
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March 2024 by K
This pharmacy is a disaster. Had to switch to them for insurance reasons. Had ups and downs from the beginning but tried really hard to give them the benefit of the doubt. I get it I have worked in customer service for years. I get that you are very busy and understaffed. But I have almost always been greeted like I’m an inconvenience. Almost every time I went inside I have overheard an argument between a customer and employee where an employee was yelling. You picked this occupation you should learn how to handle upset customers. And after today I understand why people are always upset with you. Customer service is very very rude, it’s a hassle to get prescriptions refilled, very incompetent, definitely some technical issues, terrible attitudes. Will most likely switch pharmacies.
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January 2024 by Shaunessy Barker
Jazmine and Tiahna had amazing customer service & patience during my visit.I 10/10 recommend this location, it's very organized which is appreciated.
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December 2023 by N Smith
Was not impressed.
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December 2023 by Jen Welch
The last few times I've gone, the store manager (who is usually the only employee working at the time) is standing right outside the front door vaping. And then he follows you inside, but then disappears in the aisle so you have to try and ring the customer service bell. It takes about 5 minutes of constant ringing for it to make an announcement.A few months ago I picked up a RX at the pharmacy, and the tech yelled up to the counter from the back "Is it the mood stabilizer and the heart medication?" while there were multiple people in line behind me.2 stars because it's a convenient place to drop off Amazon returns.
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December 2023 by PW Tucker
When this store first opened, I was very impressed and excited that I had a CVS pharmacy close to home. My employer prefers this pharmacy chain.I have recently made the decision to choose another pharmacy as I am continually frustrated with the service I receive from the employees of this store. I often receive notifications which are incorrect and tell me my Rx are ready for pickup only to find out they are not ready when I go to the store. Along with not receiving notifications when they ARE ready and having to go back to the store to check on them because the phone is NEVER answered.I have committed to NEVER go back to this store.
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December 2023 by Jane
Waited in the drive through pharmacy line for twenty five minutes and when I pulled up it was eight, so they shut the window. I understand they close at that time, but maybe finish for the folks who had to wait and put up a barrier so you don't have new cars pulling up.
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December 2023 by Carrie Hammett
I don’t know if this store is severely understaffed but after having to come here due to insurance, about a year now, I have yet to have a positive experience. The phone is NEVER answered and I have been told to go to another CVS because they didn’t want to order my rx or even bother looking to see if they had it.
