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October 2024 by Anne Chid
We recently switched my husband to Verizon and added my number on to his account from my parents family plan, we had already paid all the fees only to find out 3 months later that I was still on my parents account and some random number was on the account instead. We have been paying for 2 phone lines and only one of them is ours, when we went into the store to see what we could do about it and waited for an hr and a half only to be told “call customer service and have them fix the account”. It felt very dismissive and left us feeling extremely dissatisfied with the “service”.
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September 2024 by Nikki Weaver
I spent over 4 1/2 hours between two trips to this store just trying to buy a new IPhone. After a very slow process I left the store with a new phone. Only to be called back because they messed up my transaction and my account didnt get the discount of $830. But she forgot to charge me $120. So I sat in the store for over 2 1/2 hours while they were on the phone with Verizon and the store manager trying to figure out how to fix the mess and get my account straight. It was ridiculous. She kept promising to make it right by giving me accessories or something to make up for the hours and hours of waiting. But after charging me the extra $120 she “forgot” to charge she didn’t follow through with ANYTHING to make up for her error and the inconvenience of ruining my day. Ive never been so disappointed with any business as I was this one. The manager knew about what was going on and never offered even an apology!!! And I still don’t know if my account will be charged the right amount!!! After being a Verizon customer for 28 years you’d think they would treat you better!!!!!
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August 2024 by William
Super friendly, and accommodating costumer service!
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August 2024 by Angelia Olson
Cody gave me the options I had. He wasn’t pushy and listened to what I needed and wanted.
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July 2024 by Karli Daniels
Cory was very knowledgeable and efficient. Walked in with a phone that didn’t work. Walked out with a phone that worked with a bunch of upgrades and new ESIM all for free.
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July 2024 by Brandon Coombs
Cory did an excellent job! He even stayed way late to make sure my phone worked
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June 2024 by Shellée Willardson
Cory was really helpful and explained everything to me. I didn’t feel rushed at all!!
Thank you
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June 2024 by Mike Mathis
Corey was VERY helpful in getting a mistake made by Verizon corrected. Saved some money!!
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April 2024 by xd
I am so grateful for this store. They are nothing short of amazing. Their customer service is the very best! Thank you for your help!
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April 2024 by LUIS
There is a girl w dreads that works nights and she is the absolute worst & an ignorant employee! I had an appointment at 6 was told 15 min wait was made to wait an hour and 45 min just to be cut in line by 2 other people by her allowing them because they had a return that's not how this works in a line system I asked for her managers number but she provided a no lead phone # she should be fired! She then said she couldn't help me since it was closing time completely wasted my time Shop at a certified Verizon not companies like this nasty service!
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April 2024 by David Dean
Very helpful
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March 2024 by Robert Beagley
Very friendly and professional
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March 2024 by Elizabeth Hansen
The young man that helped me was very kind and knowledgeable. It was a very pleasant experience. He offered me extras available, I was not interested, he mentioned them in another way, I again was not interested. He let it be. He listened to what I wanted in a phone and helped me get it. He checked my plan to be sure we were not still paying for Spain. It has been the most pleasant experience I have had, buying a phone.
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January 2024 by Ducky Quaker
Never been stared at thru the window 30 minute after walkingUp to locked doors that open at 10 and was 1030 and then the staff just stared and walked the other direction unlocks the door after we have already hopped into our vehicle to leave won't be going to this location ever again
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December 2023 by Christina Stewart
Went above and beyond to make our experience amazing
