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October 2024 by Evelyn Vergara maulen
Very good
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September 2024 by Sue Winslow
My contact was over the phone. Everyone I spoke with was very professional, but also friendly. My issue was taken care of in a timely manner.
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September 2024 by Angelika R (Angelika)
Incredibly frustrated with my experience recently with MACU home loans department. Our loan application expired after I'd reached out multiple times (3 emails, one phone call to call center) trying to find out why the silence. The call center rep told me she'd ask my home loan rep to reach out (that didn't happen).
Federal regulations require home loan apps expire after 30 days. I emailed the rep I was working with 3x since her last communication on 8/14 and she never responded to my emails. Then yesterday, she emailed me! ...only to say the app was closed. She NEVER communicated with me since the 14th.
The call center rep was sympathetic and helpful, but I have to start the process all over again, I could cry. That was so much work and time collecting our required docs. I am looking around now for a different bank to get this loan.
MACU has been great for my auto loans, but I would be hesitant to use them for home related lending. If you do, be persistent about getting communication, and ask for escalations or management if you are not being communicated to.
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September 2024 by Teri Wood-Elegante
I have NEVER been treated poorly at any of your branches. I do most of my banking in Murray.
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August 2024 by Eunuyjulio Delgado jaimes
Excellent yes very good I recommend it 100%
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July 2024 by Beckyßs George
Mountain America Credit Union is wonderful! Every time I go into the branch on State Street in Murray, Utah I am treated very very well. Everyone who works there is very polite and always take the time to answer any and all questions I have! The credit union experience is so much better than that of a big bank.
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July 2024 by yuris duque
Excellent attention
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July 2024 by Christopher “Thehungonesk8r” Drako
They always do everything they can to help the customer have the upper hand in the deal.....
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June 2024 by Dallas Josephson
The atm needs to be serviced more I’ve been there 3 times this week and it’s never accepting deposits.
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June 2024 by Mike Sorrels
Mountain America, is the best credit union I have ever found. i have been very happy here for many years.
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June 2024 by Ronangel Escalante
Don't waste your time with a boy whose name is Godoy, bad attention and little experience.
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May 2024 by jaylee amey
Luis was so nice and extremely helpful!!
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April 2024 by Melanie Torres
Most Def. not your average credit union, as they went above and beyond, exceeding my expectations, and multiple reps. went out of their way to find the answers i needed as well as had the compassion to let me fully explain in detail the reason for my communication. If you have been following along with my reviews you indeed know this is very important to me and i am representing more than just myself but so many of the disabled community. (in my reviews on google as well as my posts on instagram @ September Virgo). final score A+.
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April 2024 by Shane Siwik
Simply the best branch and best staff. I’ve been banking here for about 10 years and just now decided to write a review. Much overdue. Jackson is one of the most helpful managers I’ve ever met and always willing to go the extra mile. And the staff is top notch. But a special mention for Lisa and how patient she is when I become “that customer” who can have way too many different things to sort out while I’m at her window. David too. And whenever I need a loan, I always hope Monica is available.But MACU also has some amazingly convenient programs out there. From a very easy to get short term loan, to the My Express sub account and so much more, they really do try to create tools meant for helping their members.
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March 2024 by Amanda
I really like going to this Mountain America! Dani was really helpful and sweet with a transaction I had to have help with today. I have had other staff from here help with any bank issues I had or with any questions I have. I’m happy this one is close to me.
