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July 2024 by Whitney Johnson
Horrible. Wouldn’t even sit down with me to talk about my plan “in case we need to sell something”. I hate Verizon and wish I had never signed up for their plan. They just want more and more of your money and could care less about their long term customers. DONT DO IT!!!!
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May 2024 by Jacob Byrne
Entirely unhelpful. And uncooperative
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May 2024 by Alexia McAlister
Matt and Damon were so sweet and amazing. They got slammed with people and we're still so kind with me and others and got everyone out on a timely matter. They always made sure to check on me and make sure I was satisfied the whole time. And I feel bad for coming in kinda late but they made me feel so welcome. Thank you again for the great experience will see you guys again for sure
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April 2024 by Shawn Roybal
Always good service
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March 2024 by Kenzie 333
Going to have to take this company to small claims court to try to get them to fix their error. Trade in confirmed, but no credit. Tried calling customer service and showing up in person, no help.
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February 2024 by Kristin Pryich
This store is the best Verizon store around, really nice people who are very helpful.
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January 2024 by Kim Sloan
David assisted me and he was very nice. Wasn't pushy and pushing me to buy a bunch of other things. He actually helped my find my new phone and worked for what's best for me.
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January 2024 by Aubree Smith
Esme/Esmerelda is THE WORST customer service person we’ve ever had at a phone store (we got new phones, watches, and AirPods). She had no idea what she was doing and wasted so much of our time, not to mention gave us the wrong products. She never once asked how much storage I wanted on my phone so she got all the way through and turns out it was just the base 256 gig but the whole reason I needed a new phone was for more storage. “Luckily” I could return it because my mother in law was getting the 256 phone so she took that one…even though the error was entirely Esme’s. She never asked what size watch band we wanted so mine barely fits and my mother in law’s doesn’t fit at all. She tried to return it and they said it would be a $50 charge. Excuse me, what?? Then Esme told us the AirPods were buy one get one and they were $200 normally so the second pair would be $100. Wrong. She then went in the back and came back telling us there was a computer glitch and they weren’t able to order them from the warehouse (a lie to cover her obvious error, because when we called another store they were able to place an order just fine). We were charged $400 for both. If you come here, stay far away from this clueless employee or maybe Verizon in general. Very shady.
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December 2023 by Annie Olson
I have a tracking number since last December from a chat with Verizon regarding cell phone trade ins that confirmed it was received yet not attributed to my account. It's been over 1 year, multiple customer service tickets all assuring it'd be corrected, then no change. An $800 device trade in yet no credit. A joke to say the least.
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November 2023 by lori martinez
Went early, no waiting.
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November 2023 by Ryan McDonald
We went in to the Layton store to pickup a phone we ordered and with several ridiculous questions about switching phones around in our family. We had 2 amazing staff members help us. They were helping us at the end of the work day. They were extremely patient and fun to talk with. They went above and beyond to make sure we had everything they needed. Best Verizon experience I’ve ever had
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November 2023 by Duaine Pitts
Very helpful and friendly!
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November 2023 by P B
Really nice store! What do they feed the staff there? Whatever it is I want some too...they always seem to be happy and helpful (but not contrived or pushy).Honestly, in some ways it might portend the future of brick-and-mortar retail stores: clean, well-designed and arranged, not particularly large but efficient in the layout and it's really nice to have Hands-On when shopping for a phone or a tablet and totally beats the little Islands / kiosks found in supermarkets or big box stores.
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October 2023 by Justin Pessetto
Apperently the doormans only job is to sign you in, tell you "your next in line, shouldn't take long" then let you sit for 40 minutes while he texts, saying nothing while 2/3 sales reps leave. Then when you get up to leave the store he finally tries to intervine and say "you can make an appointment". I was ready to drop $1000+ on a new phone, now ill just buy it strait from the manufacturer, its a better deal and much less waste of your time.
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October 2023 by Yancy Bowers
Big thanks to Austin for helping me. Austin is the guy to go to when SHTF. Austin was patient, kind and professional. Definitely the go to guy. ????
