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August 2024 by Jessica Wray
The people here are always so friendly. Even in the drive through when the pharmacy is slammed, they are nice and personable. I have never had any issues with refills or maintenance medications for my family. When getting an Rx the same day, there might be a small delay because they are busy and stretched thin like everyone else who works in healthcare. I usually call and see if there's a timeframe our antibiotics or whatnot will be ready and they do an awesome job at accommodating my schedule.
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June 2024 by Courtney Shea
Jasmine was so helpful! Best answers by far to some questions I’ve had for many different pharmacies. Thank you!!
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May 2024 by Thomas Hewitt
Horrible customer service
Even worse phone edicate
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February 2024 by Joe Nanus
HEB is failing its customers at this pharmacy location. Too many times we get notices that prescription is ready for pick up. Only to arrive and the order is not yet completely filled. Seems like an autoAction calibration could correct. Then doctors send prescriptions over and staff says “no we don’t have that. Only to be told later, oh I found it. The lack of customer service here is astounding. I call this out as HEB prides itself on being “our store.” Well the stores pharmacy on ranch road 12 is broken and quickly upsetting more and more folks. Looks like we now have to drive to Dripping springs or San Marcos cause HEB Pharmacy isn’t working for the customer these days……
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January 2024 by Emily Jones
I feel bad giving this pharmacy a 1 star because the staff is very sweet, BUT this is by far the most backed up pharmacy I have ever dealt with. It would be faster to drive to San Marcos or dripping springs to get your meds then wait in line for your meds at this pharmacy. They let people sit in the drive through line and discuss who knows what for over 20 min. I have had my fair share of waiting an hour plus in the line (and you get stuck since there is no way to get out with the cars). It is the same thing inside as well. They constantly have an full Elise occupied of people waiting for their meds. They need more staff and shame on H-E-B for not helping them out with the resources needed to help out Wimberley. GO TO ANY OTHER PHARMACY!!! Not this one.
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November 2023 by james tyl
I think this pharmacy and it's team are great! Always friendly and eager to help even when dealing with the rude people of this small town. Reading the other reviews on wait times being blamed on staff etc are very misleading. I've personally been a victim of a long wait time but to no fault of the staff more so the customers who either refuse to move their vehicle from the drive thru window or the ones to expect staff to run a million and one coupons while the line behind them grows. Also these folks seem to not like waiting, since you all apparently get helped with no wait times other than HEB please tell me what doctors and restraunts you go to so that way I can avoid waiting as well. God bless you HEB pharmacy staff! Ignore the small town old folks!
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October 2023 by Kelly McG
The wait time in the drive thru is terrible. I've never pulled up to wait behind less than 3 cars. Make sure you give yourself at least 30min or more. Then using the call request or app request prescription pickup time is not reliable, even after 5 hrs notice and been denied for days for another pickup time. Maybe hire more help?
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October 2023 by Nicholas Dunn
This is the worst pharmacy I have been to!!!!! I have issues with my meds every month when I need to go and pick them up. I will get the phone call that my meds are ready, but not all of them are ready and the others should be ready the next day. I show up the next day after I get the phone call and they are still not ready. When I go tomorrow to try and pick up my meds this will be my third trip in a row to go get meds that stated were ready but are not. I am done. This happen all of the time, plus the 30+ minute wait either in the store or in the drive thru. Horrible.
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October 2023 by Brad H.
Good Store! Very friendly employees and the fruit selection we outstanding! It's priced as well as all the other HEB stores and it also carries so much more than my local HEB! For instance the Halo Top Brownies and the Halo Top Ice Cream is in stock here, we used to carry it at my local HEB but all of the sudden they pulled it off the shelf.. I need to grab some before I head back home tomorrow!
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June 2023 by Devan Anderlitch
Daryl is a gem! He always make sure you’re taken care of. He’s a true sweetheart, and always makes my experience pleasant, quick and easy! Thank you Daryl!!
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May 2023 by MaryAnn S.
The store itself is fine. Stock is good and the public areas are clean.I shop at various H‑E‑B stores in my area and the attitude of the associates has gone downhill. My friends have made similar comments, which leads me to believe corporate has implemented new policies that are less than favorable for the floor and cashier staff. The cashiers from 3 different locations have all been rude & two didn't bother to say thank you. Floor associates avoid eye contact if unable to get away. Last week one associate was down right snotty to a customer who unfortunately knocked an item off the shelf which broke. As the customer apologized, the associate continued her nasty comments even as the customer walked away when maintenance showed up to clean the mess.I recently switched to this particular store for my scripts. Had hoped this pharmacy had it together. But it's the same thing of bad attitude and scripts not being ready. Or my favorite of getting the passive aggressive email stating the script has been ready for 5 days & will be returned to stock if not picked up within 3 days. I know this is an automated email, but my script was sent less than 48 hours prior to the pharmacy.
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April 2023 by George H.
The store itself is quite decent, clean, presentable and house most of what you need. However the pharmacy is a nightmare. This place will make you wait for an hour while they run you around with all kinds of excuses.First they say they don't have the script, so then you call your provider and they call the pharmacy. You wait 20 minutes go back and then they tell you they were waiting on insurance or another excuse and then they FINALLY start working on it. And then you have to wait another 20 minutes just to come back to get it.
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December 2022 by Caleb J.
h‑e‑b is the best grocery store + h‑e‑b brands are just as good if not better than the original, and cost less
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December 2022 by Kaitlin M (Kaitlin M.)
I have been using this pharmacy for about 2 years and wanted to give a shout out to Darryl- he is consistently friendly, efficient, knowledgeable and truly is an asset to this team. Someone should get him a raise.
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December 2022 by BOB KOENIG
Friendly staff. Name was misspelled in their system. Slight difficulty in finding me.
