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November 2023 by Leslie B.
Step 1: Make an Appointment Step 2: Wait for a week with no calls or updates from the service team. Step 3: Call multiple times get told your vehicle will be ready in 1-2 days. Step 4: Call back the next day to be told it hasn't been looked at. Terrible service for the service team.
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October 2023 by Justin A.
Mario my salesman was fast and ready to get in and out which is a first but it seamed like I was just in his way. I was there looking at a used F250 (already emailed and texted Mario) Handed him my id and he let me drive it just me and my wife. When it came to negotiating I wasn't going to beat them down on price but when it came to trade I wanted a certain price and they were way off. They had a similar vehicle out in front for sale 52K (jeep gladiator rubicon) 22k miles and I wanted 48K for my trade in (jeep gladiator Mojave gobi paint fully loaded) 16k miles but they let me know all they could do was 42. They asked me where I got my price from and I said right out in front of your lot. They told me they needed to make money this is a business yes you are correct sir (old man looks like he's on juice) but to try and make close to 8-10k off of me. I just left and then they sent me a text stating they would give me 1k more for my trade. People do your research because it sounds like this is one of those "old slick mouth" dealerships.
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August 2023 by Gregg M.
The service department is terrible. My Z71 has been to their shop five times to fix the radio. Also, I gave them a bad survey review from my last visit. Right after, my service advisor Josh Martin called me and confronted me. I have never in my life seen poorer customer service. Stay away from this dealership!
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May 2023 by Gary D.
Avoid Jerrys Chevrolet! Worst customer service I have ever experienced! Their Service manager hung up on me midsentence (Cody). I made 2 appointments to get work done. Neither issues have been resolved. Each time I was told my C7 corvette would be put indoors. I drove by afterhours and each time it was left outside. Dont lie to me. Each time it was given to me dirtier than when I dropped it off. My car is still broken and they have had it for over 2 weeks!Avoid Jerry Durant Chevrolet in Hudson Oaks. This pic is taken in the same place both visits. Definitely not in their garage. Lying to your customers you would think would be an easy issue to avoid. But here I am 100 unnecessary miles with a car that is filthy dirty after I dropped it off.
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December 2022 by Barry W.
Took my 2022 Silverado in to Jerry's for the dreaded dead lifter repair. Was told straight up while dropping it off that they no longer offer loaner vehicles even when a vehicle under warranty was not driveable. Asked the for rental assistance and was told quote "you are s*** out of luck". We contacted GM directly and was told that it was the dealers choice. GM customer service said we could rent a vehicle and TRY to get Jerry's to pay us back... Jerry's and GM have lost a loyal 50 year plus GM customer. Also, we had to pick up our truck at their Cadillac dealer. The truck is filthy inside and out. I will have to take it to be detailed.
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July 2022 by Kat R.
DO NOT GO TO Jerry's Chevrolet in Weatherford for car repairs! Let me explain. I took my car in because it needed an oil change but it was also making this muffler sound in the engine ( no engine lights were on my dash board). I dropped it off to Jerry's and the guy called me back and said it would be 1885 because the cause of my sound in the engine was because there were 2 engine mounts and 2 transmission mounts that needed to be replaced. After discussing this issue with my brother in law he suggested I asked Christian brothers for a quote. I called Christian brothers in Weatherford and asked them what they would charge me for the same repair (based on Jerrys mechanics diagnosis) they quoted me 1689. When I called the guy back at Jerry's and told him that I was going to pick it up because I got a better deal, he said he would have to charge me 150 for me to get my vehicle or he could match the the price that Christian brothers quoted me. I decided to keep it with Jerry's because I felt stuck. However the next day Jerry's called me and said it would be a month for 2 or the engine mounts to come in. I ended up calling Christian brothers back and they were able to not only get the parts but do the job in a week. Well that is where God stepped in. Troy from Christian brothers pulled my car in and took a look at it and called me on Monday morning... he said he could not charge me to replace the brackets or mounts because his mechanics saw nothing wrong with them. He said "i don't know what the other mechanic at Jerry's was thinking, but there is nothing wrong with any of your brackets or mounts. All you needed was an oil change." Thank God for good people and begin honest. Troy at Christian brothers told me he couldn't replace those parts on my car because it just wasn't right to do that and charge someone for something they didn't need . He didnt even charge me a restocking fee because he felt bad that Jerry's Chevrolet in Weatherford charged me for their mechanics diagnosis.... WHICH WAS WRONG. I called Tuesday (07-12-22) to get my refund from Jerry's and told them how wrong their mechanic was and that they could have caused me thousands for just a oil change.... I'm still waiting to get my money back today is (07-19-22). Apparently the Jerry's Chevrolet supervisor has not approved my refund. NEVER NEVER GO TO JERRYS CHEVROLET! Troy at Christian brothers in Weatherford is amazing. The light in all this is at least I found a mechanic I can trust and has a heart.
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June 2022 by Jerry S.
My service experience has been hit or miss over the past couple of years. Today was a huge miss and I won't be back. I was told it would take about an hour and ten minutes for an oil change. More than two hours later and my truck was not in the shop yet. I left. I will not be back.
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May 2022 by Patricia Hawkins
A service writer Jeff is always so polite and helpful
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April 2022 by Libby Mckinley Harbour
I would like to thank Jerry's Chevrolet ..Kyle..their service team for fixing my 2014 traverse...they truly are an exceptional company and service team!!
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March 2022 by Lauren Walker
Went to Jerry’s today with an appointment to have an oil leak checked out. 3 hours later and past my appointment time I go ask the person who my car was assigned to what was going on and if they found a bigger issue. Only to be told that because it’s spring break they are short handed and didn’t have anybody available today to look at my car. Then why didn’t I get called before I even drove the 40 minutes there to maybe ask to reschedule? Or tell me sooner rather than me having to hunt someone down 3 hours later.
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January 2022 by Robert Meuir
Great work and very friendly people!
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September 2021 by Loretta Beyer
Watch out for the Jerry’s Advantage plan fee of 895. It will be hidden amongst the numbers and once you figure it out you will be told it’s required. My sales person, Jeff, told me it would be refunded by him completing $50 referrals in my name. Six months later I haven’t seen any referrals. I feel that my sales person was not honest and used the ploy of the referral money to shut me up and get me off the lot. We love our truck just not the ordeal of purchasing it through Jerry’s.
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September 2021 by Ronda Cowan
We had the worst experience. Said they serviced the truck before we bought it. Oil wasnt even changed. AND DONT BUY THE WARRANTY. The warranty they sell wont pay up when you need them to and finance dept no help
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July 2021 by Nikki S.
Trash. Just trash. We were in the middle of the buying process, we were pre-approved through our bank and needed Hunter to get back with us to provide a purchase order for the bank and our counter off for our trade in. We waited over 4 hours for Hunter to call us back. I finally called him to let him know I had found someone to buy my vehicle and we needed to proceed without a trade in. He told me they sold the vehicle we were in the middle of purchasing to someone who walked in. I asked to speak with his supervisor and he too showed absolutely no remorse and just brushed my complaint off. We will never deal with Jerry's again and highly suggest you don't waste your time. I forgot to mention THEY CALLED ME ASKING ME TO BUY THE VEHICLE just to turn around and sell it from under us in the middle of buying it.
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June 2021 by Becky Funk-Tietboehl
Service Department was not helpful at all. They had our truck for 3 days on our vacation, but we still had to bring it in the local Chevrolet service department in Florida to fix what they messed up. Communication with Kyle McDonald was horrible.
