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September 2024 by David Wilkins
Had a complaint about opening on time, and Darien reached out the same day. Appreciate the quick response.
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September 2024 by Kerry Huskins
Been a member for a little over a year and workout in the morning at 5am. This place needs better staff or a manager that opens. Atleast twice a month no one shows to open and it is a revolving door as far as employees. They never offer money off your monthly bill for the time wasted sitting in the parking lot waiting on their employees to wake up and come to work.
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August 2024 by Devan Krings
Make sure you read the policy. They require a 30 days notice before you can cancel your subscription. I was not aware of this so when I cancelled my membership, I didn’t know I would be charged an extra fee and not be notified about it and then to top it off. They sent that fee to a collection agency which is now trying to hit my credit for a fee I didn’t know anything about, on a payment I didn’t know I even had, for a month of gym membership I didn’t want. So beware of that 30 days notice!! They will try to destroy your life. I will never come to gym again for any reason. And this particular gym does not have enough squat racks, benches, or literally anything for that matter. They have nothing for abs. All of the machines are very low quality. Trying to work out from 3:30 PM to 7 PM is impossible. So many kids in there hanging out. Most people that go here just sit there and occupy space on machines and don’t actually work out. One of the worst gyms I have ever gone to. YOU HAVE BEEN WARNED!!
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August 2024 by Sam Preston
I have called and emailed this gym literally 10 times to cancel my membership and they are still charging me. When I signed up I told the kid I lived out of state and would only need to membership for a couple weeks. Signed up and he said to call in and cancel at the 30 day mark. I did that and whoever I spoke with said it was taken care of. I get emails saying my balance is past due. I reply to those AGAIN ASKING TO CANCEL and no answer. I called, spoke to Hayden, who gave me Darion's company email. I have emailed 4 times WITH NO RESPONSE. I NEED THIS MEMBERSHIP CANCELLED. I have attached just one of the many emails I have sent.
I am adding an addition to this review. ONLY after making this review did I received an automated email stating that my membership had been cancelled. They did not backdate any charges, though I have email proof and recorded phone conversations dating back months showing I have been trying to cancel. This gym could not even bother to send an email from an actual person. I do find it interesting and telling of this business that it took a public review for them to take action. Here is my email response to them below. I am waiting to receive a response from an actual person. We shall see but I doubt it will happen. Great business model.
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August 2024 by Anna Valentine
For many years, I have come to Waxahachie to visit my family. I grew up here and I have loved Golds and promoted it for many years. When my husband and I came to visit for the week, we were so excited to buy a week pass and spend all week here. When we arrived, the front desk was very cold and unwelcoming. They let us know it would be $16 per day each. Over 100$ to work out for three days? I will never return unfortunately.
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August 2024 by Matthew Valentine
Pretty nice gym. Unfortunately we are technically out of towners as my wife’s folks live here and we like to visit. Disappointed that they have taken the humanity out of everything. Back in the day it was pretty common to need a guest spot at the gym and now this gym unfortunately has strongly discouraged visitors with exorbitant day pass prices. Pretty silly but I guess it’s just a sign of the times. The ladies up front are pretty unpleasant as well. Thank the Lord we have better gyms back home, just sad to see the change for the worse. Also the manager should take a closer look at maintaining some of the equipment, but that’s neither here nor there
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August 2024 by Catherine Christopherson
Cons: Ac is broken in the worst part of summer with no estimate on when it will be even looked at, machinery is broken nonstop, it's overpriced, limited amount of things/events available, no basketball court, and no pool.
Pros: it is close, they clean often, the sauna is fantastic, and the people are always very kind and friendly!
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August 2024 by Rita Dennie
Hard to leave your service after deciding to go to a different gym. Kept charging me for months after I thought I canceled.
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July 2024 by Abigail Alanis
I like this gym. Their sauna is great. Their room where the classroom was at is a great place to workout if you’re an introvert.
The cons of this: their bathroom. I can’t go to the restroom and feel disgusted by the toilets not being clean. Luckily I live by but please have your restroom clean this is like the second time o mentioned to the front office for the past couple of months I been coming. Please have your staff clean the restroom when needed.
Before I moved here I was at planet fitness and their restroom is usually clean when I need to go I didn’t know they had a pool as I just learn about it. It’ll be nice to have it opened up.
That’s all folks. Have a great day!
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July 2024 by The Corner
If it’s 96 degrees outside guess how hot it is in a gym with no A/C and lack of cleaning and all the gym equipment always hazards or broke…The locker rooms are discussing. I recommend all the other facilities around Waxahachie…sometimes trying another business is rewarding.
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June 2024 by Aaron “Aaron l Schneider” Schneider
Great gym and lots of equipment. Can get busy in the afternoon. Has a sauna and showers.
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June 2024 by Shane B
Very annoying playing vulture against the entire gym on the only Leg Extension (Quad) machine and yet there’s 3 Leg Curl (hamstring) machines… smh… Come on now… make it balanced…
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June 2024 by emmanuel damiao
Good location. However, it leaves a lot to be desired with the maintenance of the equipment. Like walking treadmills and stairs, they make a lot of noise and parts are missing. I don't think I have an excuse for them not to fix this because of the number of students the gym has. Equipment should always be new.
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June 2024 by susan burton
In my opinion there is an extreme amount of inconsistency at the Waxahachie location. I have found there are very unthoughtful workers who seem to not take much interest in customer service. I know it is a gym, but there should be a level of care for the members that is just not there.
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May 2024 by The Watcher
I was a member for 6 years until I caught some weirdo pointing his phone at me in the bathroom. Which he denied doing while he was doing it.
He said to me:"Go tell the manager if you think that's what I was doing". I told him that I was going to report the incident to the manager and that I was going to file a report at which time he took off running to the front desk.
When I got to the desk he was yelling incoherently at the employee who was working there.
She said to him I don't know what you're talking about. I then told her that he was pointing his phone at me in the bathroom and I wanted to document it in case this freak does it again.
Then I went to the Gold's Gym website and saw that they were pushing the racist BLM and DEI nonsense and cancelled my membership.
If you work in law enforcement like I did just realize this company does not support you.
They ruined a good brand. DUMB
