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“Customer service has been excellent! Greeted with a smile every time by Hannah is a plus! My rental experience has been excellent and I forward to continue doing business with you guys highly recommend for any commercial business.”
“I had a really great experience with the manager at this Penske location. His name is Cody Runion and he is the real deal. I ran into a little hiccup concerning splitting up the rental of a box truck and car hauler and Cody made it right and in the most professional manner. If I ever need another box truck I'm going back to this place.”
“We can’t say enough nice things about Holt Truck Center, particularly Roman and Ron. We had a mechanical failure on I-35 and immediately happened to pull into Holt Truck Center parking lot. Both Roman and Ron came out to assist us as we discovered we had a broken axle on our RV. They helped us find a tow company and then told us they could replace the axle as well. We worked with them thru insurance to get the axle replacement. We are extremely satisfied with the work, their communications, and their commitment to helping us when we were in a bind. Thank you so very much!
Laura and Randy”
“This location went above and beyond to help us even when it was our fault messing up our booking. It was a bit of a slow wait but only because they spend as much time as each customer needs answering every question thoroughly and taking care of every need.”
“Uhaul moved my rental pickup to this location so I was somewhat apprehensive. However, Jose at Pack Sign Deliver & More, 1000 W Waco Drive, with his awesome personality, made this the best Uhaul rental experience ever. Jose told me if I ever needed to rent again to let him know and he would take care of me. The incredible customer service I received will make this my go-to location going forward.”
“I bought a hitch from them which they installed.
Communication was difficult and we miscommunicated a number of times about when they could install the hitch.
But what makes this a five star review is that when the manager, Sonia, came in she helped me understand where things had gone wrong. She went above and beyond any reasonable expectations to make it right. Ultimately she brought an employee in special to put on my hitch.
When I didn’t think they could do the job I called around for someone else to do the work and even counting a lost day of work as part of the price due to miscommunication their cost was hundreds less than other hitch installers.”
9AM - 5PM
200 Texas Central Pkwy, Waco
Truck Rentals
“Excellent experience. Everything was super simple. The staff was friendly, the truck was clean and the return process was quick and easy. I would definitely use this location again and would refer them to anyone.”
Truck Rentals
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Truck Rentals
“Makida displays efficiency along with being so helpful and patient !!
Vanessa's a very professional and kind in customer service interactions
Answers explained all information after needing to rent another unit .Really convenient she put us close to one we have already.
Thank you so very much Vanessa.”