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July 2024 by Paige Wood
Rodney at the Tyler location was amazing! He helped us so much & answered all the questions we had! We will definitely be back for future purchases!!
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July 2024 by Shawna Lynch
Fantastic experience! Amy was so kind, patient, and helpful! I found a new mattress and couch quickly! Highly recommend!
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July 2024 by Paulette Franklin
Excellent services
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July 2024 by Shannon Park
Angela was very kind, knowledgeable, and so helpful with my living room furniture purchase. Straight forward pricing and fast delivery with great communication. I could not be happier.
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July 2024 by Deborah
Amy was very knowledgeable and helpful.
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July 2024 by Jesse Hobbs
This store went above and beyond for us. They made sure we found what we needed without making us feel like we had to make a purchase. Great customer service and will be back for any future furniture purchases!
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July 2024 by Susan Dirik
My salesperson Amy was very professional and friendly at the same time. I explained that I am moving to Tyler and she truly welcomed me.
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July 2024 by Alice Splinter
Staff was very professional and helped me easily find a sofa that looked great and was in my price range. Great communication. Great selection. Will be back ? Justin deserves a raise
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July 2024 by Alaina Strait
Wonderful experience! They worked well with me to help us find what we were looking for. They gave us space to shop but available to answer any questions we had.
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July 2024 by Betty Hewlett
Our salesman, John Hart was great. He left us alone to get comfortable on the various sofas, yet he stayed close to answer any questions we might have. I hate sales people stating right there hovering over you. He took good care of us. I highly recommend asking for John Hart if you go to Ashleys!
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July 2024 by jeanette hughes
Great service-John hart
Great delivery
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July 2024 by Dezi Crespo
Yes, it was a great experience. Wonderful customer service. John went above and beyond and I'll definitely be back to purchase more things.
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July 2024 by Kamron Barrows
First off, I needed a couch, and I needed one before June 30th, because it was our plan to have family stay with us from out of state and needed an extra place to sleep and places to sit down. We just moved into our home and don't have much of anything. Now, I know before June 30th was unrealistic, which is why we shopped at 8 different furniture stores (and online) to see different options and prices. We decided to buy a large grey sectional, that we found online, for a lower price than in store. My wife and I have been saving up and had a budget of $3,000. When we saw this couch online it was $2,499 and with taxes, and Ashley's delivery fees it turned out to be $3039, perfect! NOT. We went to check out online and when we put in our delivery address with a different zip code than the suggested closest store it kicked us out and said the price had changed. The price changed by $350 dollars!! I contacted live support and they were worthless saying they couldn't do anything about it, but kept pushing that if I was military I'd get 5% off, after I already told them repeatedly that I was not. The total price was $3,578 with just this change. No longer even close to an option for us. We were super bummed and kept shopping around. Finally after all of our shopping we decided to visit the actual Ashley Store before we made a choice. First off, we were approached by John. There was nothing we could do or say AND be polite at the same time to get this guy to leave us alone. I mean, props to him for being a great salesman, but my wife and I were not able to sit and look around at what we wanted to because John was too busy taking us couch to couch and telling us novels of all the great things about them after we had already told him it was the wrong TYPE of couch and the wrong MATERIAL that we wanted. We felt so cornered that we actually found the same couch that was online that we wanted, but left so that we could get away from John. Another day we went back in, eager to try the couch that we wanted, without someone staring us down or pressuring us, and we tried to strategically sneak around corners so that we weren't seen by anyone. A sweet lady named Amy came up to us and asked if she could help. We told her we were looking at rugs, to get her off our back, and she said to let her know if we needed help. We finally made it to this couch, by ourselves, alone, unbothered, and who comes around the corner? JOHN! & to top it off guess who else came around the corner? AMY. It was a very awkward ordeal and they both exchanged some words on who was going to work with us, because John explained he previously had. They both looked at us and made us choose. We said "We'll take both of you." We walked away from them so they could figure it out, and we pretended to be interested in a different couch, so we could get away from them. Finally we saw John walk away towards the front and we went back to this sectional so we could lay on it and figure out if we really wanted it. As we were sitting on it, Amy walked by. She stopped and told us "By the way, we have a sale going on for the whole store, but for Ashley Exclusives like this one it's 15 - 20 percent off." That was such good news because it meant we could afford it again, and made the decision that we wanted it. We asked her if we could work with her instead of John because we thought her personality fit better for us. She agreed and told us to call her. We called her and ordered the couch because we were sold when she told us it was a week delivery time. We got a text 2 days later asking us to pick our delivery date, and the soonest available was July 9th! We were told it would take a week. I text Amy and asked her about it and she replied "Let me look into it." I have text her two other times since and haven't gotten any type of reply yet. We went ahead and scheduled it for the 9th of July and we're pissed off. We would've gotten a different couch from Furniture Row with a better price and better warra
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July 2024 by Dianne Mire
John Hart helped us with our selection and purchase from beginning to end. He provided no pressure and was both professional and fun! Thank you!
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June 2024 by Paige Miller
I’ve been working with Amy for several months trying to find just the right furniture for my new living room. She’s been so nice and helpful and today I finally placed an order for a new modular sectional! I couldn’t be happier with the customer service she’s provided!
