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February 2022 by SHANIKA AMES
Very friendly staff! I had a recall on a part on my car and they quickly took care of it with no problems. James is awesome! He always kept me up to date on what they were doing every step of the way with my visit. I love Tomball Dodge Chrysler Jeep.
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February 2022 by Chris Vogel
We had the best car purchasing experience at this dealership. Great service, everything seemed easy and flowed smoothly. These days everywhere you go, good customer service doesn’t seem to exist but not here. Drew S. and the entire team provided excellent service! All the different departments work well together, (again) everything was so smooth/ zero stress, and there was no price haggling…we stated what we were looking for and the price range we wanted to be around…and Drew delivered. Thank you Tomball Dodge for our great experience and thank you for the awesome Jeep Gladiator!
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February 2022 by Kevin Stump
Worst dealership in Texas! Don't buy from them they're crooks!! no integrity and service department is the worst!
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February 2022 by DJ gozum
This is one Dealership that I can truly say they really have your back. Since going to multiple dealerships for my past and current vehicles, this is the only one that has been very transparent, very professional, friendly atmosphere and has a good vibe! Never pushy and let’s the customer makes the decisions.My other observation is that the employees have a good sense of fun as well as knowing when to get things done.Great amenities for those that have to stay longer then usual. Snacks, WiFi, amazing coffee. I was able to remote and actually do work!This is my got to place!
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February 2022 by Jessica Warren
Horrible experience. Salesman and manager were completely incompetent and disrespectful. Take your business anywhere else!! Service department is equally awful.
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February 2022 by Kayla Wilkinson
We've bought a lot of vehicles and this experience was probably the best one yet! Ismael was the coolest salesman we've ever had. He was very knowledgeable and if he didn't have an answer to our question right away, he found out for us. Everyone we encountered there was so friendly and happy to talk to us. We weren't rushed through, but everyone was to the point and we liked that. We will definitely be back in the future. Good luck on your car sales career Ismael, we think you're going to do great things!
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February 2022 by Denny Victor
My sales person was Victor Cantu. I would highly recommend this man. He was very helpful and was pivotal in me getting my new truck for my business. He kept every word he gave me and even on his off day he came in to see me off with my truck. This man is awesome. The whole dealership was friendly and inviting. If you are in the market for a new it used vehicle be sure to stop there first. I promise you won't go anywhere else.
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February 2022 by Michael Johnson
I’ve never been much of a believer in dealership until today. My son bought a Dodge Ram 30 days ago “as is” and warranty. The last few days he has had trouble with his engine. We took it to service their and found several things wrong with it. I was worried that we were going to have to soak in a bunch of money for a truck we just brought. I went into the dealership and ask to speak to someone about what they can possibly do for us. I spoke with Julie Francis who is the store director assistant. She was completely helpful in looking at every possible angle for this to work out for us. She went above and beyond. She made some phone calls and had the sales manager Carlos Barreiro come talk to us. We both acknowledge that we had as is truck and no warranty but he didn’t want us to leave unhappy. Perfect customer service from my point of view. He ended up switching out trucks for my son who was completely happy. I just want to say a huge thanks to Tomball Dodge for stepping up and helping us out of a bad situation. I highly recommend these honest professionals and thank them again.
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February 2022 by Eric E
Great people to deal with. Kevin was awesome and a pleasure to do business with. Kevin answered all questions I asked, he’s down to earth and cares about you as a human and not just for a quick sale. All the sales personnel were friendly and respectful. I will definitely send friends to Tomball. Great job y’all
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February 2022 by Ben Noble
Just purchased a 2021 Jeep Grand Cherokee L. Amazing car and love it. David in new car sales was excellent and answered all my questions. He took time after the sale to show all the features of my new car and spent time answering all my questions about the cars features. Great salesman and never pressured me whatsoever. Thank you David and thanks Tomball Jeep. Definitely would purchase another car through you guys. Great service!!!
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February 2022 by Rita Hejl
Had a great car buying experience at Tomball Dodge. After shopping at 3 different brand dealers to help my Son Jared find a car, we went to Tomball Dodge. Our original salesman was very nice, but Jared didn’t like the color of the car he had. We had decided to leave and go look for a color he wanted at yet another dealership. As we were leaving another salesman Drew Slay approached us trying to find out what Jared really wanted. Drew seemed very confident, and ended up being one heck of a salesman. He checked the inventory and found out they had another new car(Dodge Challenger) from the factory in the back. Drew sold Jared that car that day. Buying a car is a little stressful, but Drew and the management make it a very pleasant experience. Jared loves his new car. I highly recommend Drew and Tomball Dodge.
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January 2022 by Jerrad Lorlovick
Drove all the way from Katy to this dealership to drive a car that was supposedly in excellent condition, just for the transmission to be stuck in 3rd gear the whole test drive. I told the salesperson about it and he said he could get it fixed at another dealer due to the different brand and warranty left on the manufacture power train. We then proceeded to talk numbers and negotiate payment and interest rate over the phone. And they were of course trying to hide different things on the back end. They said my payment would be a certain amount and it wasn’t adding up at all. Especially with the amount down we were doing. The salesperson refused to work with us and refused to send us the deal sheet to see what the final price was on the car. I wouldn’t drive from Katy, or even 5 minutes away to this dealership. Typical car dealership trying to screw you over.
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January 2022 by Daniel moya
Vernon, who was my service advisor did an outstanding job keeping me informed about the work being performed on my vehicle. Always responded in a timely manor when I had a question. I would highly recommend anyone to see Vernon when needing to get their vehicle serviced. Tomball dodge is lucky to have him on their team. People like Vernon are very hard to come by. Thank you so much for giving such good service.
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September 2021 by Paul Galvez
I hate writing bad reviews, but I feel like this one is needed. I came here yesterday to look at possibly trading my car in for a 2021 Cherokee. After getting to test drive I wanted to talk numbers. Well after they looked at my trade they wanted to offer me a price well under trade in value according to KBB.... Almost 10k lower! Was not a fan of that! As this is all going on a family emergency happened, so I needed to get out of there quick! Instead of giving my keys back tha
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August 2021 by Shawn Grover
Purchased a new vehicle. Now two months later, they haven’t provided the financing paperwork to the bank and haven’t registered for license plates/registration sticker. Sales guy was great in the beginning but even he has stopped responding. No reply from customer relations manager Julie. Any suggestions what to do next? TxDMV advised me to file a complaint so they could make an enforcement action against the dealer.
