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February 2024 by Annette Willis
Courteous staff at Enterprise, explained what was expected from us during the rental, and what we could expect from them. The car was clean and performed well for us. This rental was through another party’s insurance due to a wreck. The only negative about this rental was that Enterprise contacted us saying insurance had quit paying for the rental and they were not able to get in touch with insurance and needed us to contact insurance for payment. This should have been worked out between insurance and Enterprise without involving us. Otherwise, everything was good with the rental.
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February 2024 by Ruth Lopez
We recently got into a car accident and we needed a rental vehicle. Miguel Martinez helped us get our rental and he made the experience very nice and easy. We definitely recommend renting from Enterprise. Everyone here was very knowledgeable and kind. I’m not sure how the pricing was as insurance provided the rental but overall the experience was fast and easy.
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February 2024 by Deja Thornton
I never have problems renting from this location. Lance and Joey always provide the best customer service!
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February 2024 by Clifford Fisher
The staff here went above and beyond to make sure my needs were met. The branch manager, Lance, was very professional and understanding to my situation. The sales member, Joey, aka Mr. Exotic, was very professional showing me everything about the car since I hadn't used that class before. Well done to that team, solid performance!!
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February 2024 by Elizabeth Gomez
The Tomball Enterprise location has great customer service, a clean waiting area and always has available cars. When I need to rent a vehicle, I always choose this location.
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February 2024 by Jose Sanchez
Wonderful Experience Joey was very helpful and I will be renting a car again
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February 2024 by Bill Darnall
Easy website to navigate and find a car they had plenty of available for me. Drove over and they actually opened the door for me with very professional service. The car is clean and neat, check out was easy and electronic, I will definitely rent from here again.
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February 2024 by Shanmuganathan Sankaranainar
Thanks to Mr.Migual A. Martinez for taking care of me and providing contact for buying rental cars. Thanks to pickup and dropoff persons
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January 2024 by James C.
I went through Costco Travel and located this Enterprise to rent a vehicle. Overall everything went well. I was disappointed that I requested a full-size SUV but when I arrived there were none and the employees attempted to put me in a compact SUV. Due to my situation at the time, I politely declined. I waited over an hour before a full-size SUV was available. The employees were polite, but I found it annoying that I reserved a vehicle with the understanding that one would be available upon my arrival… and one wasn’t… a phone call notifying me would have been helpful.
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January 2024 by Lisa Ortiz
Great customer service.
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January 2024 by Maxine Kelley
Terrible customer service! Go to Hertz
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January 2024 by Debbie Wierzbicki
I had to give one star just to be able to post a review. This is the worst place I've ever walked into in my life that I have a corporate account. They try to overcharge me on in cash up front a big deposit for no reason. They did not give the vehicle that I had reserved the worst company. Please don't use them beware Also, they must have seen my number on caller. ID when I call back the question about the money. And they did not pick up at all. I let it ring forever. Then when I did star S TAR 67? They picked right up go figure like I said. Run when you see this place beware don't use them
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December 2023 by Deborah Thompson
Rented a very nice vehicle from here for several days via State Farm after a collision while my car was being repaired. I did want to know what kind of vehicle I would be driving and I did have a specific pick up time. I thought it was weird they could never verify exactly what vehicle I would be driving. But...that is just how it works. They have to rely on customers returning vehicles so they can't guarantee detailed information on exactly what vehicle will be ready when you arrive. Overall it was a good experience. I was in and out quickly and ended up driving a newer edition of my own vehicle that was in the body shop. I returned the vehicle vacuumed, full tank, and ran it through a car wash. They did inspect the returned vehicle and verified my deposit would be returned. I do appreciate very much that they give you a lift to and from the auto body repair shop. Being rear ended was a stressful experience. But everything was handled professionally and quickly. I would rent from this same location again.
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December 2023 by Waseem Ahmed
Very professional staff and lots of cars to choose from .
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December 2023 by Giwa M
Simply the manager called and said a day before my trip that they don’t have a car for us. We had a mini van booked for our trip on Thanksgiving break .. called us a a day before to inform us there’s no cars available and we have to figure it out ! You shouldn’t be taking reservations if you can’t guarantee your customers !
