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January 2024 by Lori S.
Platinum Ford has provided excellent service to my Lincoln Nautilus. I have over 90,000 miles and have had regular maintenance performed through their service center. I make appointments and get in right away. I shop around for competitive pricing on tires and found the type/style and price I wanted there. They reattached my under carriage when I went through high water knocking out the fasteners; even-though, I went in for something else. They go above and beyond. The staff there have always been courteous and informative. I recommend them and will continue to use them for my service needs.
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December 2023 by Pamela A.
I have been completely satisfied with the service since it has changed ownership. Jake, in the service department always takes great care of me and my vehicles. Service is prompt and the service department is always friendly. Thank you, Jake Lee for always taking care of my problems, whether it is a low tire or something more serious. Very happy to have someone I can trust.
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December 2023 by Xsedus M.
I'm not sure what to express as far as rating. I set an appointment 5 days in advance, detailing why I'm brining in my vehicle, inside of the description box, only to be told when I arrived at 7am that there is a 5 days wait to look at my vehicle. This was my first time coming to this location. The facility looks modern and the service people were welcoming.
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November 2023 by Chase Acklam
It shouldn't take 12 days to process a single order for parts that were claimed to be in stock. I called several times, each time I heard a new excuse about how this is "Fords fault" it's the "Unions fault", etc. I was told I'd be kept in the loop and updated on the status of my order, I didn't receive a single phone call or email. I asked where my order was, the guy on the phone said it was right in front of him, I said great when are you shipping it? And they say well actually they didn't have my order and its Fords fault.It's amazing, every time I called wondering where my order was, the parts were coincidentally scheduled to arrive the following morning. Like magic. And when I would call back the following day, the parts weren't there and I was told they'd be there the following morning. And it was always Fords fault. Wrong. The person at fault is the guy who is constantly and so obviously lying about the whereabouts of my order, promising it'll be ready by a certain date, that he is on top of it and will keep me informed.
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October 2023 by Bren W.
Had an appointment to have service work on my 2020 Ranger. Made the appointment online a week ago. Got there early to check in. Service rep was telling me that I had to leave the truck for 5 days, then they could diagnose the problem. Then tell me how long the repair would take said they are that far behind. They did offer to put me on a loaner list..that list is several months long. I cannot leave my truck for a week. And just have it sit on the lot and nothing being done to it It is amazing that Autonation in Arlington said the same exact thing. Leave it for 5 days then we will analyze the problem. So the online appointment schedule just gets you an appoint me with the service writer. Even though you fill out the online request and give detail info about the problem it goes nowhere!!
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September 2023 by Sandra D.
Purchased my 2023 Traverse from Platinum in Terrell and Abel was our salesman. he answered all our questions, was very personable and professional. it was a great buying experience. Thank you Abel!
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September 2023 by Jeffrey H.
On 8/22/2023, I decided to purchase the 2023 F-150 Tremor from Platinum Ford. Traded in the 2023 Ford Bronco that I purchased from Platinum Ford on 07/25/2023. Despite paying $5000.00 over MSRP, getting less than sticker on trade and paying $740.00 less than sticker on the Tremor, I made the deal. Losing a little over $5000.00 was better than losing $11,000.00 like the first offer the dealer made. The day after signing, the GM, Adam Vincze, texted me in regards to the negative review that was left from the first rotten deal. He asked me to take down the review. When I declined to take it down since it was all true, he told me that he was wiping his hands of me and to never come back to Platinum Ford again. He said to not come back and buy another vehicle or have my 2023 Tremor (that was just purchased the week before) in for service or repair. He stated that I would need to find another dealer to take care of me. I began having issues with the new truck the weekend after purchasing. The truck had 350 miles on it when it first started acting up. I took a video the next time the truck started running rough, engine lights came on and the entire truck was shaking. I figured the video would help with diagnostics. On Wednesday, August 30th, I drove to Platinum Ford to speak with them about the issues with the truck and to let them see the video. When I arrived at the dealership, I went to the service desk, and asked for Casey (service supervisor). Casey came out to talk with my wife and me about the truck. While showing Casey the videos, a man walked up, and just stood there like he was waiting for Casey. He interrupted Casey, and asked for my name while reaching out to shake my hand and my wife's hand. He introduced himself as Adam Vincze, the GM of Platinum Ford. Until this time, I've never met Adam Vincze. He said he told me they would not service my vehicles and I would need to find a different dealership to work with. I explained I wasn't there for service, just to ask advice. He said that Casey was his employee, and that he would not be allowed to speak to me. I felt bad for Casey being in the middle of all of this. I could tell he wanted to help, but when Adam put his hand on his shoulder, Casey remained silent. I also pointed out to Adam that I purchased a new Ford truck with full Ford warranty. This was a Ford dealer and that warranty work should not be declined. Adam said he can deny anyone he chooses and that included me. My wife and I got back in our truck and left the dealership in total shock of how we had been treated. If you receive poor service, leave a review stating the poor service you had received and then get banned from the business, that's not business but more like retaliation or forced manipulation to clear your name to the public. And just wanted to throw this out there that I test drove a 2022 Mustang Mach 1 Fastback at Platinum Ford. The salesman said the Mustang was ordered, purchased, and belonged to a Platinum Ford employee. The employee had a minor incident where the front bumper had to be replaced. I asked the salesman for pictures of the minor incident because the hood appeared to not line up properly in my own eyes. The salesman sent me images of the "minor" incident. To me, this was not minor and backed out of the possibility of purchasing. I've attached the salesman photos that were sent to me and a screenshot of the Mustang on Platinum Ford's website.
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September 2023 by Tim H.
On a previous review (few weeks back), I mentioned about my father-in-law going to Platinum Ford in Terrell, TX with his new 2023 Ford Bronco (purchased from Platinum Ford) to have them install a Console Vault and a table inside the back of the Bronco. Whoever did the installation of the table at Platinum ended up screwing in the screws too far where the screw bulged out of the panel of the back door. Since it was a new vehicle (less than a month old), and not sure if this damage would be reported on the Carfax (if Platinum would fix it), he wanted to just trade it in. I claimed the dealership was shady because they charged an ADM over MSRP for the Bronco and wanted to initially low ball the trade-in amount, severely. UPDATE on 8/19/2023, pre-owned manager, Andrew McGrath, sat down at a table to go over the numbers of making a deal with my father-in-law. The others at the table were myself and salesman, Jesse Hibbard. The first thing out of Andrew's mouth was in order to start this deal, was to remove the negative posts that "you" (he pointed at me) created. The deal they wanted was for trading in the Bronco for a Tremor F-150 that came from Triple Crown in Stephenville. The deal was to mark up the trade-in value from $63k to $69k and lower the Tremor value by $590. Keep in mind, my father-in-law bought the Bronco for $74k and owned it for nearly 3 weeks and had less than 1,100 miles on it. Andrew's argument was that regardless of how many miles are on it or how long the vehicle was owned for, it's considered a trade-in. That point is understood, it's just how the customer is taken care of in the first place - that is the issue. I called out the dealership for being shady in this situation. It's flat out wrong for how the customer is being handled. Trading in the Bronco was only brought up because of the dealership damaging the Bronco in the first place. My father-in-law said that the service manager could not guarantee that fixing the back door would not show up on the Carfax. Andrew stated that it would not show up because someone at the dealership wrecked his Bronco in over $7,000 in damages, and that was not on the Carfax. I told him to provide my father-in-law something in black and white with his signature that it would not show up on the Carfax. He said he would not do that. Andrew threw out slanderous/defamatory/libelous/malicious accusations to discredit me while sitting there in front of him. He stated that "every time [I'm] there, there's an issue and there has not been a single positive thing from [me]." I've only been there with my father-in-law whenever he has had an issue with any of his Ford vehicles that were caused by Platinum Ford. Andrew made a phone call to the GM, Adam. Adam could not do anything more. We got up from the table. Andrew shook my father-in-law's hand and left. UPDATE on 8/23/2023: My father-in-law ended up going back to Platinum Ford on 8/22/2023 to trade-in his Bronco for the truck. He states that this was his best viable option with the situation that he's in. The next day, the GM, Adam Vincze, screenshot my reviews from various platforms and sent them to my father-in-law, stating that the reviews have not been taken down. My father-in-law did not respond. The following day, Adam again, reached out about the screenshots. My father-in-law stated that they would not be removed because 1) it is not his accounts that made the reviews on those various platforms, and 2) these are facts about the dealership rather than opinions. Adam proceeded to call my father-in-law and mention that he will have his attorney speak to the son-in-law (me) about the reviews since he sees it as defamation. My father-in-law informed about what was said. Since this is now considered a threat to me, and that I'm a federal employee that works for the United States Attorney's Office, and we do not respond to threats very well, I emailed Adam to send all legal matters to me at work and provided my work address.
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August 2023 by Rob C.
Droppiped off @ 8:30AM picked up @ 3:45PL The tech called 1 time @ 12:06 to inform me that the cabin air fitter needs change. I took it to them for an oil change and a tire rotation. I called at 12:30 to pick up it was supposed to be ready. No call for me to pick up. I call only to be put on hold and then it droppEd call. I sent an email and called several more times at 2:00 O messaged and nothin. I had a friend drive me their so I pay for it and the charge me for 6 quarts my suv only holds only 5. I took the car and I turned around to let the see what they left. the Dash was filthy from the cabin air filter Dirt. it was cleaned and I left the manager didn't even apologize.
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August 2023 by David L.
The last 2 times I have been here I have been disappointed in the Service and in the manner I was brushed off for my concerns...I have to leave my Bronco but they cannot provide a Rental Car...sad I have put up with what is wrong with the truck because I have to have transportation to work..
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August 2023 by Jeanie M.
Awesome place .. make you feel welcome! Thank you Scott! Was good to talk to, knows all about vehicles can ask him anything!!
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July 2023 by Jason S.
Buy the used car at your own risk. They sold me a used Expedition that had been wrecked. They didn't disclose that information, and every time I asked for a carfax they said they would get it. By the time I got to finance I had forgotten about the carfax. I didn't notice the subtle things that lead to me noticing it had been wrecked until weeks after buying it. I tried contacting them about it, but they would not respond. Typical car dealer. Dirty as the rest. I'm still considering legal action against them.
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July 2023 by Derrick S.
Service center: everyone's experiences are unique and it seems that people are more willing to share negative experiences verses those of us who had positive interactions when getting service here. I want to take the time to share the positive experiences I received each time I bought my vehicle here for service. I have been using this location for a few years for two different vehicles all F-150s and every experience has been good overall. There are some hard working men and women serving at this location. This review is for those who work in the service department and the custodian staff that I see doing a fine job keeping the place clean. I went in for an oil change. I went around 7:00 a.m. There were three cars ahead of me when I arrived. My wait was 90 minutes which included a tire rotation. There are nice searing areas around for customers to enjoy with complimentary coffee and water. There is a kiosk area if you want to make a purchase. Moreover, there are charging stations throughout for phone and computer devices so feel free to bring your tablet or computer if you want to work while you wait. Furthermore, there is a 3% charge on all credit cards used. If you pay cash or use debit, that charge is waived. I would have given five stars for this convenience if it were an option to use credit with no fee to the customer. My service advisor was Nolan. He was friendly and efficient with the check-in. To my fellow reviewer, let's report all experiences good and bad when reviewing. If you need service, check them out.
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June 2023 by Keven W.
I been taking my car to the service department for 2 years now, but I have to downgrade them by a star because of their practices and something to beware of when taking your car. Make sure you keep track of the repairs and maintenance you do to your car and read the car manual of how many miles you should do each. After coming here a couple of times just to do my oil change, they recommended me to do a couple of services such as change the spark plugs, change the transmission fluid, change the brake fluid and the coolant. However, I wonder if they keep a log of all of the maintenance work they did or they think I forgot about what repairs I have done to my car. I changed out my spark plugs on the 100k mark. My next visit after 20k, they recommend me changing out my spark plugs. Then, I changed my brake fluid at the 110K mark and after the 130K they told me I need to change it again. For coolant I changed at 128K mark and I brought in my car at the 137K mark and recommend me to change it out. I have not changed out my transmission fluid yet or drive belt, but that will happen for my next visit. I would not be surprised after I changed those, I would get a bunch of other service repairs. The good thing they do great is they do the repairs in a timely manner. If you have a coupon make sure they do honor it as I remember this last time, my oil change ended up being $75 dollars and it should have been $50 dollars. I think the turnover rate here is bad as I get a different person every time and I do not see any of the same people working here. If I had to buy a new car, I probably will need to be very careful as they seem like the type to add in the hidden fees.
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March 2023 by Haley B.
Took my car for a simple oil change and ended up with the whole side of my truck damaged. It has been an ABSOLUTE nightmare getting them to pay for the body work and rental. Very unresponsive and unprofessional. Don't go here.
