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September 2024 by Kirk Craig
Took my vehicle to figure out what was wrong with the AC. As per usual Kurtis come back with the works basically stating it needs every component to an AC system which I was pretty sure was false. He Also added that there was problem with the computer and that it would be sent off to be fixed.
2 months later, after sending the computer to whomever he sent it to twice, the ac still wasn’t fixed. I kind of figured there wasn’t really a problem with the computer. After the second attempt at sending the computer to this 3rd party they told him there was nothing wrong with it which basically meant the problem with the AC is unrelated. Ok… fine. But what about the $800 I am being charged for this?
Logically I wouldn’t be charged for nothing, right? WRONG. Instead of doing the right thing and NOT charging me for something that was not fixed I was offered to pay an additional $795 (the difference between what I already was being charged) for that 3rd party company to send a refurbished computer for my vehicle. I declined and was charged almost $500 for what the computer repair people charged him because they put a “chip” in it.
I’d just changed the ac compressor prior to bringing it into Mckays and knew that was okay. I told Kurtis when I went in it Was just replaced so it didn’t need to be touched. After “diagnosing” the ac issue Kurtis called with all the issues he claim was the problem. He did not mention the compressor in the conversation but gave me a total of 3700 odd dollars for everything. When I come in to pay I find I’m being charged for a new compressor as well.
After I picked the truck up the truck was cutting off when coming to a stop. This was not happening prior to taking it in for the AC fix. Whatever tampering that was done with the computer caused this. I emailed the store to let them know. No response.
So at the end of the day (approx $3500 later) I end up with a rigged AC and a truck that constantly stalls at lights. I’m left to try to figure out what’s wrong with it. Emailed McKays and was ignored. Won’t be spending any more of my money at this establishment and I’d advise others to avoid.
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August 2024 by Marilyn S
We have been using McKay's Automotive for all our major repairs on several vehicles for many years. We can relay on them for fair pricing and to not recommend repairs that we don't need. They have diagnosed issues that other repair shops could not. We live pretty far away, but it's worth the drive. We highly recommend McKay's!!!
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July 2024 by Bill Shaw
Great friendly service. They will fix it the first time correctly and for a reasonable price. They communicate abd let you know what the issue is and let you know what issues may be coming up.
Highly recommend McKay's. You will not be disappointed!
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June 2024 by Roger Schaefer
Well done repairs at a fair price with no delays.
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May 2024 by Matthew Fresquez
They were professional and honest. Repair ended up being less than half what we thought.
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April 2024 by Glimpse
Great customer service here. Love they could help accommodate me in their schedule when my car ran into issues!
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December 2023 by Van Le
Great service here and fair pricing.
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September 2023 by Elroy Slater
Quality service at an affordable price
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September 2023 by Ramona Martinez
Very fast and quickly done .also has 20 percent off.
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September 2023 by Carissa W
All around excellent service, great price, and saved me from major problem. Will be back!
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September 2023 by Markham Hodges
Great service!
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September 2023 by Sharon Mallory
Professional,fast, reliable service...I highly recommend!!
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September 2023 by Alva Noonan
John was a lifesaver. I'll certainly be sending more business your way.
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September 2023 by Martin Diaz
It was very nice and very friendly
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September 2023 by Rebecca Wood
After having the Barker Cypress location (now closed) bend over backwards to help my BF fix the AC system that was not working right when he bought the truck years ago, it was a blessing to have the 2 year warranty on the parts. The Louetta location was able to quickly complete the work swapping out the warrantied parts and complete other needed work in less that four hours. Their pricing is very fair and I will continue taking my vehicles to them over some of the other automotive repair chains in my area.