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June 2024 by Clairiss Jenkins
Worst experience ever!!! I called from the parking lot to make sure my prescription was filled, the person on the phone said it was. I got out my car and walked into the pharmacy where a white girl maybe 19-20 years old was at the counter her name was Rachel. She helped the white man infront of me with no issue. I could tell by they way she looked at me it was going to be a problem. I gave her my information and she told me that my medication was not there. I let her know I had just called and they told me it was ready. She went to the back of the pharmacy and when she returned she told me I couldn't get my medicine because she saw that I had it filled somewhere else before. This was true I was getting my medication at Walmart pharmacy but walmart no longer get my medication so I had it switched to krogers. I chose Krogerd because I could us a goodrx coupon and get the medicine at a discount. I am a single mom and I appreciate a discount whenever I come across one. Rachel walks back to the back again this time returning with who I assume is her supervisor. This lady never introduced herself and proceeded to raise her voice at me telling me I couldn't get my medicine. I had to ask the lady not to raise her voice at me. This women tried to lie about why I couldn't get my medication. Once she realized that wasn't working. She proceeded to tell me that I couldn't get my meds because she needed them foe someone else who is a regular customer. It is obviously racial discrimination by both women. So disappointing and terrible. They treated me so disrespectful in front of my son who's 5 and other customers. It's sad that it's 2024 and this is happening. It's even more sad that this type of behavior is something I've experienced more here then any other place I have lived. It's even more disappointing that these are the people put in positions to handle meds and that they think they have the right to deny people access to our one medication. Kroger will not relieve another dollar from me and I will be asking all of my friends to not shop at this location in sherman texas.
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February 2024 by Ashley Free
I will not be choosing this pharmacy for my prescriptions again. I was given a 2 hour wait for one prescription that might have taken less than minutes to prepare. These techs are a whole new level of rude. I never make my patients feel so slighted.
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February 2024 by Abygail Montes
A young gentleman at the pharmacy named Jacob attended me and he was so helpful and kind when I had questions about some refills. It’s so nice to see these younger men be so helpful. Looking forward to me next refill just to see a lovely person like him
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December 2023 by Tracie Polk
After requesting my prescription to be transferred due to the cost it took them 2 days to complete when I had to give them a call in regards why I haven’t received any response yet. The lady in the pharmacy is very unprofessional. I called twice letting the phone ring at least 20 times each. Finally she picked up then after getting my info she abruptly put me on hold without even telling me. I had to call back again and the phone rang for several minutes before she picked up again and put me on hold during this time the phone was disconnected on her end. Horrible customer service I see why Kroger’s pharmacy rating is 2.7 will not be using them again nor will I refer.
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December 2023 by Millie Rutherford
Only checking to see if I need to setup with pharmacy as Ive changed drug plan
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November 2023 by Lois Hills
Worst pharmacy in Sherman! Prescriptions never filled on time, wrong Dr's called for refills, totally incompetent!
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November 2023 by K Mckee
Called five times trying to speak to a pharmacist and they never answered the phone.
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November 2023 by Amanda Summers (Bub and JJ accounts)
Fast, helpful service.
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October 2023 by kelly Mckee
Called five times trying to speak to a pharmacist and they never answered the phone.
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October 2023 by Kyle M
They provide quality service
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October 2023 by Bim Rowcliffe
Very nice people to work with. Knowledgeable and helpful.
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September 2023 by Randy Crum
Extremely slow answering the phone. Very short and almost rude when they do and not customer service oriented at all.
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July 2023 by Sharon N.
We've shopped at the Kroger in Sherman for 5 years and been relatively satisfied with them, but no more. Generally there is only one attendant checking out groceries and all of the "you scan" machines constantly malfunction. The experience checking out at this store is EXTREMELY frustrating. We are now going to try shopping elsewhere.
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July 2023 by Valerie B.
I tried calling 10 minutes before nine and I got here at two till nine and they would not give me my prescription. They didn't answer the phone totally bad.
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March 2023 by Patricia Santos
No comment. Just have to call them today around 8am and see what's going on. I will be back with updated comment.
