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August 2024 by ryan
overcharges women
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August 2024 by Niesa McFarland
My salesman was very knowledgeable and forthcoming on any questions I asked. He allowed me to inquire on all aspects of the purchase. In return, supplied me with answers I could make an informed decision on for the buy. I spent a total of 4 hours from test drive to signature. Thank you RG for the superb service you gave!
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August 2024 by E. Tyson T
Remember this: Roy, my salesman, was incredibly knowledgeable and went above and beyond to help me find the perfect car with all the features I wanted. George, the sales manager, made sure I got the best price possible for my trade-in. And Jennifer, in finance, made the paperwork process surprisingly painless. The rest of the sales staff was friendly and attentive, making sure I felt well taken care of. I can't recommend Cavender Nissan San Marcos highly enough!
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August 2024 by Georgina Courtney
Highly unprofessional. I do NOT recommend!
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August 2024 by Madison Duncan
Great experience with Lincoln! Very upfront and helpful. Got me a great deal.
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August 2024 by Scott S Baker
Had a tie go flat at 5pm and they got it to hold air. Made to the tie shop before they closed
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August 2024 by Vanessa Valdez
Shout out to Tristan, who made the car buying process so easy. I told him what I was looking for and what I was willing to pay. He was very honest and real, which I appreciate. I can’t forget about Karla. She knows the financial aspect like the back of her hand. I’m so glad I chose to do business here and will continue to do so in the future.
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August 2024 by Steve C
Good service from Roy Gonzalez, he was able to get us into the vehicle that we wanted. He goes the extra mile to help you, I recommend that you ask for him and you won’t regret it. Karla in finance did make everything happen much better than we hoped for. If you’re lucky enough to get those two you experience will be wonderful! THANKS CAVENDER NISSAN
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August 2024 by Isaiah Vela
Lacee was extremely helpful and patient, thanks to her I was able to buy my dream car!
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August 2024 by Kate Fly
WORST DEALERSHIP EXPERIENCE EVER!
Save yourself the hassle and just go down 35 a few miles to the Nissan dealership just down the road.
This review is based on several experiences bc frankly sometimes people just have bad days and deserve another chance which I understand. Sadly they’ve had more than a few. Horrible service seems standard operating procedure at this location. Side note-positive artificial reviews can be purchased.
I have had nothing but horrible experiences from this dealership…many times over a period of several years.
The Nissan a few miles away hears complaints like mine all the time bc it’s such a recurring issue.
Two different Cavendar Nissan service advisors were aggressive towards me and tried to fight with me about the service I was assured when I bought my car. They argued what I was telling them I had been told-that is until they pulled up the recording that proved I was correct. One guy even tried to corner me against the wall to use intimidation means. Then his boss showed up and he started acting small which is the only reason I realized his boss had arrived. That guy must have had a scrambler to stop recordings bc when I started to record, under the radar, it would stop the recordings but only when I stood next to that aggressor. This says a-lot. Think about that.
There is a toxic non service culture here and things are highly inefficiently run. It’s no wonder why there is so much turnover in the staff. Just ask about how many staff they run through here. This also says a-lot.
Good riddance Cavendar Nissan. It’s a shame you don’t know how to show up for your customers.
It might help to “read the room” and reassess your impact. I don’t work there yet I’ve seen plenty. I’m hearing several other customers issue complaints too as I write this before I leave.
Previously I was told by two different staff I would have to wait more than 3 months for an oil change and drop my car off for that service and leave it for more to a two weeks. What? That is nuts!!! I called back bc the first time I was told this I was dubious. Different person same tactic.
Seems like it’s strategy that they don’t honor their policies that they are obligated to provide when purchased.
One honest person hinted to these practices. That person left (not fired) when they saw what was happening.
Check your promises-especially the ones they try to hide in general language on warranties. Get it all in writing!-even the specific parts they claim are typical language and will be added to the computer logs bc it isn’t. They fix the logs.
I was told I’d get oil changes there when I bought the vehicle. There is even a sticker on my windshield THEY placed there when they did the oil change several months ago. Funny-they claim there is no history of this in their records-the records the same people acting badly wrote which say the opposite of what happened last time. This is an accountability and honesty issue. Guess they forgot to remove evidence on my car. I asked them if they ever place oil chance stickers on cars for which they do not do oil changes and they said they don’t so I showed them the sticker. They acknowledged this proof.
Even when I was told proof would be updated/added/corrected in records the last time I was given the exact same “script” by another. Even when I show proof of my claims, placed by their staff-I’ve experienced argument.
They like to blame things on the transition records (every time) and not having proper documentation. Ironic. They think customers don’t know they fix their logs but we live this alongside with you and know the truth.
It seems there is no accountability or oversight processes in place.
Poor and inaccurate records were kept in transition from McGavock to Cavendar ownership.
One kind older man, who walks
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August 2024 by Sierra Morales
Jennifer was super helpful and amazing, she definitely did her very best to help me get a new car... ended up leaving with 2024!!! She made the process as easy as possible, thank you!!!!
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August 2024 by Jeff Mendez
Lacee Cruz and Maddie both did an amazing job helping me selecting a car. Both were so friendly and patient with everything. Had the best experience here!!!
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August 2024 by biglou HD
Very friendly
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August 2024 by Juana Carvajal
Jennifer Guerrero was fantastic ? recommend!
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July 2024 by Izaiah Rodrez
I was really welcomed by everyone felt part of the family big shout out to Roy,Lincoln,armando salinas for helping me out getting into another car
