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October 2024 by limitedEdition only
What isn't to love about HEB!
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April 2024 by SusieQ
Went to pick up a prescription yesterday 04/10/24. Promethazine and was told that they no longer carry this but was told I could drive to other locations and get it. When you are sick you do not want to drive to another location. They could have offered to let us call your dr and see if there is a replacement. Or we can have it delivered. No customer service. Really disappointed will probley change over to Walmart.
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February 2024 by Chef Manny Mariaca
Excellent customer service..!!!
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February 2024 by TIA PLUMMER
Worst service, H-E-B ran wrong insurance stated it was rejected no courtesy call to confirm insurance or check previous prescription that was pick up at the end of January after waiting In forever because they don’t answer the phone to be told I have to wait another 15 min and get back in long line, last time using this pharmacy I recommend not to use this pharmacy at all worst service,
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November 2023 by Michael M.
Cheerful courteous service. Always ready to help I never feel ignored as I do at other retailers
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September 2023 by Bill M.
If you want to go to a HEB with long lines and what seems like disgruntled employees, come to this store!
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August 2023 by Crocker Goodwin
Customer Service at the pharmacy here is kinda hit or miss. Most of the time, staff are nice enough.. However there seems to be a lot of issues with preparing prescriptions efficiently. There have been several times I've called to get a script filled before noon. I was told it should be ready in 45 minutes. I would give extra time, call back an hour later, and it's still not ready. Give it another hour, call back, still nothing. I let them know I'm attempting to get it delivered, but cutoff for delivery is 3pm. So, they've taken so long that I have to wait until the next day to get it delivered. I called today to try to get a script that was requested days ago delivered, and I was told because it was only 5 minutes until 3:00, they didn't have time to take my payment. The staff person, Maya, chose to waste time making excuses rather than just taking my information so that I could have the medication I've been waiting on for a week. So, I guess I'll be calling again tomorrow. Because I'm out of medication because of their inefficiencies.
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July 2023 by Lane B.
Unfortunately, this (HEB) is just not for me. With its size and the capacity of people inside of it it just does not make for a good place to be. Their healthy living section is honestly laughable. I really wish their isles weren't fit for a half a person. They don't have much to choose from and it's just kind of disappointing. But once again, I'm very biased because this H-E-B is the closest to me and disappointing that it's not up to H-E-B standards. I get some people like smaller HEB's and I get that some people are fine with that but it's just not for me. It's also never seems to be clean in the staff. I don't think he's ever spoke to me one time if you like Tony HEB 's that are packed this might be the place for you.
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June 2023 by R E.
The store itself is kind of ghetto, the pharmacy is the worst I've seen they take FOREVER no matter what day or time you go. Actually, you'll prob be better off getting meds anywhere but here.
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June 2023 by Jennifer Bustos
This H‑E‑B pharmacy deserves 0 stars! Always giving me a specific pickup time and date yet when I walk in all of a sudden won’t be ready until the next day. Time to switch.
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June 2023 by Manuel Hightower
Went in 06/01/23 around 12:35 as I was getting help in the money center I heard a Manager from the cashier area talk very loudly and rude to one of the baggers so much so that everyone around stop for a second and look in the direction of that manager. He walks around aggressively as if he’s a private security handler and made people and myself uncomfortable I go to shop in a calm safe place but this individual definitely needs to understand that if there’s issues you can handle them discreetly without interrupting your customers experience
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April 2023 by The one over here The one over here
Horrible customer service they act like we’re bothering them everytime in drivethru also the slowest place ever and they seem to be confused maybe they need a new management to retrain them all including management since they can’t control their workers
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March 2023 by khadijah Jones
Good service every time I'm there
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February 2023 by Frank V.
The Pharmacy is horrible!! "LIZZ" was extremely RUDE and has no business working with customers! I have never been treated like that there before! This problem needs to seriously be taken care of ASAP! Rude Rude Rude!!!!!
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February 2023 by Jordan Davis
Still haven't been able to hire or train anyone with some manners, huh? It never fails; at the drive-through, everyone has a nasty attitude. On the phone, everyone has an attitude. I understand that businesses become busy and chaotic. However, if you are not holding your employees to a standard of BASIC COMMON COURTESY, I have to wonder who the hell is in charge of hiring these people?
