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July 2024 by Tony Marquez
Poor management on checkout, lined 50 ft deep
There is no coordination on opening more lanes, but at least they make great empty box staging areas.
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May 2024 by Katherine De
They are too uptight and have too many issues with lines getting too long, as well as some self-checkout employees who have an attitude when you're in line, and if you don't do things their way. I only had three items, and the self-checkout employee told me to get back in line, and I was in line and waiting for him to be done, and he was already assuming I cut the line, which was not even the truth, and even gave me an attitude throughout the transaction. Some folks shouldn't work in customer service.
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April 2024 by Norman W.
Pharmacy is super: both service & price. Groceries are of excellent pricing is generally competitive. Shopping online for curbside pickup is not offered.
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February 2024 by Brad Eastty
We just got our membership. Folks are knowledgeable, kind , and very helpful.
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January 2024 by John McHugh, aka, Jack
Wanted to buy gas today using a Cchristmas gift card. Web said you price was 2.22 / gal. nobody's there? Oh Well. Would like to seee the inside of your store.
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December 2023 by Samantha A.
I'm pregnant, and the manager confronted me over an incident I wasn't involved in. Her employee at self checkout has been rude multiple times to us over the course of months. Someone I know had a verbal interaction with that employee, and their conversation progressed, and resulted in the person I know calling them a b*tch. I was not there or apart of the conversation when this took place. The manager then came to me immediately accusing me of calling her employee a b*tch, I immediately informed her that I pregnant and that I was not involved. She ignored me and continued on. I want to have limited stress during my pregnancy, and am extremely fearful of the possibility of losing my baby. The manger continued to harass me and my family over the incident. To the point where she walked to the exit speaking to my sister, who was also not involved. I had to physically get between her and my sister to guide my sister out the door. There's good employees at this Costco, and it's great that the manager wants to protect their employees, but the attitude of the worker at self checkout is genuinely rude and ruins the entire trip to Costco. We live out of the way already, so we hardly go to Costco. We will no longer be going to this location, for the safety of my unborn baby and family and my own mental well-being.
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December 2023 by Glyn B.
3.5 stars why? COSTCO MANAGEMENT ADDRESS THIS: The employee experience is hit or miss and now for my biggest issue. During the exiting process there is this Asian lady that looks your cart over like an FBI agent. She slows down the line and touches items that doesn't belong to her. She should not move things around that people OWN to look under items that are clearly visible from the sides of cart. No other employee does this - it's rude and disrespectful. There is no self checkout and the likelyhood of stealing is very low. Treat your customers, which pay a lot to shop here with respect not contempt. I recall during Covid she literally asked me to put a mask on my 3yr old, and I said no thank you. There is no law regarding inspecting my cart, we do it to be polite.
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December 2023 by Annie F.
A shout to the optical department. I should have gotten the associate name. The optical department has never disappointed me. The service is incredible. From choosing a frame. Then changes my glasses to bi-folicals. They've adjusted my frames. I told my husband when we go in I'll get my frames tightened. I dropped them off while I picked up a prescription. The guy adjusted them, cleaned them & delivered them while I was in line at the pharmacy. Talk about over an beyond
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December 2023 by Kevin Z.
Always spend more than I should. But definitely enjoy Costco for its value and variety.
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October 2023 by Falcon Todd
If you've seen one Costco you've seen them all. Navigating to this particular location has been a challenge with the turns required to get into the parking lot.
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August 2023 by J Javier Tapia
I went shopping on Saturday, there were too many people shopping and the hours should be extended at least 2 more hours and the cashiers were very slow and worried about getting off work rather than immersed in their work.
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July 2023 by Melissa V.
Dee at Member services was amazing! He went above & beyond to help me with an issue! We already love Costco but employees like Dee make me love it even more! Stephen B was also very helpful! Donna w food samples was so friendly! We really enjoyed talking to her. When we checked out Jesse (James) helped us at the self checkout. We were moving stuff from one basket to two & we were a two person circus. He was so helpful! The staff here is just phenomenal!
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July 2023 by Bryan G.
On July 12, 2023, I went to Costco in Selma, TX, to do a bit of shopping, while there, I dropped my hearing aids off for a routine cleaning. I went directly to the hearing aid section and was told that I should return in about 20 minutes. I retrieved the items I needed elsewhere and returned to the hearing aid section. I took a seat momentarily and waited near the counter. Very shortly thereafter, the same employee that I dropped the hearing aids off with, called out a name and made eye contact with me (It should be noted that I previously established a rapport with this employee, who is Hispanic. Although I am of Scandinavian descent, I speak Spanish fluently and have engaged she and one other Hispanic employee there at the hearing aid section in Spanish, on numerous occasions.). As I was not wearing my hearing aids, I was unable to clearly hear the name that she called. When I approached, I observed that the domes in the hearing aids were larger than those I typically have. I pointed that out and she politely replied that was the same size that they had when I gave them to her. Although this struck me as odd, as I was soon expecting individuals to show up at my house for a birthday party, I proceeded to walk away from the counter. As I was leaving the store, I put them in my ears. They felt odd, but I figured it might be due to the domes that were larger than what I was accustomed to. When I got to my car, I noticed that I was unable to hear the sounds around me with the normal clarity. I then attempted to use the Philips Hearlink app to turn up the volume. When this didn't work, I concluded that the hearing aids must have come "unpaired" somehow. I proceeded to pull out of the parking lot and leave. When I was in New Braunfels, approximately 15 miles away, I received a phone call from the same employee who had waited on me. She inquired as to whether I was still in the warehouse, to which I replied in the negative. She then explained that she had given me someone else's hearing aids and wanted to know if I was able to turn around and come back to the store. I conveyed to her that I could not do so due to the birthday party at my house that afternoon. I then indicated to her that I would be returning to San Antonio area the following day for a meeting. In the afternoon of July 13, I returned to the Costco to tender the hearing aids erroneously given to me and to retrieve my own. I spoke with another employee who was familiar with what had transpired and he proffered a profuse apology. I quickly put the hearing aids in my ears and left the store with some haste so as not to be late to my meeting. When I arrived at meeting, one of the individuals wasn't speaking loudly enough and I then endeavored to adjust the volume on the hearing aids. It was then that I discovered that the batteries were dead! Not only did I have to go out of my way to return someone else's hearing aids, my hearing aids were dead and would be of no use to me! I have been a loyal Costco customer for many, many years. Although my experiences have most often been very positive, what it is abundantly clear is that, in this instance, Costco missed the mark by a considerable distance.
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July 2023 by Luis Yanez
If there was a lower scored I will give it to them! I feel very disappoint by their supervisor team, we pay for a executive stupid membership when you get bad service! I really hope they change because I’m sure they will lost more costumers!
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July 2023 by darlene willborn
Costco has great prices on prescriptions. You do not have to be a member to get prescriptions filled. Very fast and great people. Limited hours.
