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June 2024 by Jason Meridth
ATM is always down. Always.
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April 2024 by Steve Cates
There is supposed to be a minus in front of the one star…this place is so ridiculous, service could care less about the people! Drove an hour to discuss my accounts. They said by appointment only. Who is that rude and annoying to their customers! I’m going to go set up an account with a different bank now and close all my Chase accounts!
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February 2024 by Joseph Munoz (Jojo)
Customer service was great, it’s another thing when they lie to you so you’re without a debit card or Apple Pay for more than a week. Thanks Jose!
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January 2024 by Joel George
Best customer service I have ever experienced! Someone is always there to greet you as soon as you walk in. I’ve had the pleasure of working with Liliana Santamaria and she is a true professional! Very knowledgeable, effective, and trustworthy. Love this branch of Chase Bank.
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September 2023 by Joshua Heinrich
Had a great experience setting up a new account at Chase today! The branch manager Angelic and banker Jose were beyond helpful and went out of their way to make my time there comfortable and enjoyable. Very personable and informative staff here!
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August 2023 by Gaurav Patel
They don't respect your time. Bad management and rude employees.
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July 2023 by kelly
If I could rate with zero stars I would. I have been trying to close accounts for 2 weeks, they have all of the information they requested yet I can’t get anyone in the phone who can speak to my request.I was told I would hear back in 24-48 hours!I started in the branch, and moved to Caliing the 800 # and being transferred to the department that handles accounts of the deceased. They could see all of the paperwork was uploaded, but could not do anything for me. The last thing I was told was I need to go into the branch, which is a minimum of 1 hour away from my home. I can go online to schedule an appointment. For the record I work for a living too!And no, they cannot connect me to the branch whose direct line is always too busy to assist . Not only will I be closing my uncles account my my Account will also be closed now. Completely dissatisfied with one small acceptor , the people who do Handel the reporting of a death, they are super kind.
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May 2023 by Vidura Spa
Dominion Chase i hope you read this. I was going to open another business bank account. I walked in and sat down for an hour waiting which is fine because this was the way it has been done for years. However, when they finally called on me they said we’re sorry we have appointments and can’t see you. Ok, ive been here for 10 years and it was never done that way before. I didn’t even know i could make an appointment online. Chase, how about putting a sign in the waiting area that says, “now book appointments online” and show how to do it instead of having business people waste time in the waiting area. Honestly many of the Chase branches are now a ghost town as they try and move people more and more online with no face to face services. Im now considering a local credit union.
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April 2023 by Jazz G.
Friendly knowledgeable staff. Always greeted with a smile God knows with the thing going wrong in our world the meaning of a smile and friendliness is always welcome..Thank s to all staff members for all you do. Customer service at its best .
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April 2023 by Brenda Ly
The staff are nice here. This review is not a reflection of the staff and management of this particular branch.1) Difficult to get here! I blame this on whoever developed the corner lot. There's only one direct turn-in for this branch going NE on stonewall pkwy and it's easily missed. Once the turn-in is missed, it's super cumbersome to turn back around. There is also no direct turn in from the I-10 frontage road. It's also hard to turn in from the CVS parking lot across the street.2) General Chase company policy: Chase limits Quick Deposit (via online app) to daily amount of $7500 (at least for total checking account). Not sure why the limit is not set at $10,000
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April 2023 by Benjamin Richardson
Call if you want to immediately access a neverending loop of phone tree fractals. Press whatever you want, but you will never reach a human. This branch has never been helpful as others have said. It's run like a utility company.
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December 2022 by Carla I.
I went in to deposit a check my for business and it turned out my account was closed. Amanda was amazing! She was able to find the issue and open a new account for me same day!
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August 2022 by Mike Farahani
Walked in with family to open an account. 9 staff members on there with no customers I mean zero customers. “We have nobody available right now but we can schedule an appointment for next week for you” we laughed and left. Oh ya somebody name Jimmy was the manager in charge. Never left his chair playing with his computer while we were there
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May 2022 by Jessica P.
Just coming to say that there should be a better way to inform a customer that they'll need an appointment to speak to a qualified banker. I've been to many other chase branches and they've all seen me without an appointment. Lady at the teller was very rude. Came to open an account with someone else and I'm from out of town. Now I have to make this trip twice. Do better.
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March 2022 by Crypto Ducks
The worse chase bank in San Antonio. I’ve been a member since 2015. I have a business and personal account. Every time I walk in I’m NEVER greeted. I’m literally standing in the middle of the bank confused on how service is just horrible.Alamo Ranch, Potranco , and Bandera locations I walk in and instantly greeted and serviced. This location needs a turnaround. The only person that has class is the Chinese gentlemen everyone else has lost the sense of customer experience.It’s not hard guys get it together.
