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February 2023 by Curtis Young
Is very unsatisfying. Although the store was neat and orderly there was virtually no help available and I could not find anything suitable for my immediate and urgent need.
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February 2023 by DCM
It was kind of emptied out as far as inventory. Not the usual. No sales really either.
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January 2023 by Thalooj
Had a bit of bad experience at first, some of the Staff were not helpful and not clear about their discount sales and didn’t provide information about the jewelry. Gina on the other hand, was really helpful she taught me a lot of the things about the jewelry, and I had a really good experience when I asked her about the jewelry. She was really kind and was willing to answer all my question thoroughly and thoughtfully. Because of her I was able to buy a lot of nice jewelry. Thank you Gina!
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January 2023 by Melva Turrubiates
Awesome Customer Service! Great place to shop! Good prices!
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December 2022 by Bharath Reddy
Located at the University oaks Center shopping mall. The store is well maintained. Even though the store not huge, has all kinds of clothing and kitchen items that are needed. Has clothing in various sizes and some of those are worth the price. Can spend time shopping around the store.
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December 2022 by DEBORAH SELF
I always enjoy shopping at JC Penny. The people are friendly and the items are good quality!
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October 2022 by Fayleen Swearinger
Took my grandson for six month pics and the so called photographer was awful didn’t know what she was doing missed so many beautiful shots we left after reviewing the ones she take didn’t buy any cause they were so awful such a waist of time and she waisted time by working on other people during our session will never go back
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September 2022 by Marshall Hammond
Irritating long line for picking up an online order. Sign with “line starts here” as if they expected to keep customers waiting. The cause of delay: a cashier sold an unwitting couple a credit card offer.This kind of experience will be the end of retail.
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July 2022 by Carol Iosbaker
Customer service could had been better. Employees need learn how to talk and treat their customers.
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July 2022 by Felicia Guidry
They have been getting more stuff back in stock. Everyone I've went there, it doesn't seem like they have enough people working
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July 2022 by Gaylee
Lots of overstock clearance items. Can't use any coupons with those items which is a bummer and they could offer additional discounts if they really want to get rid of the stock. A bit too warm to shop in the store but it was currently over 100 degrees outside.
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June 2022 by Leeta Forsyth
Not enough merchandise available. Needed more Rouge veloute sans transfers cream lip stain in all the colors.
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May 2022 by Holly M.
Went to JC Pennys on April 1,2022. I decided to buy a mattress. Knowing things were taking a long time to get due to the supply chain chaos going on, I asked how long it would take and was told only 2 weeks. I had the cash to pay for it in full but was convinced to open a Pennys credit card to get some discounts and a promotional purchase of 18 months interest free. I saved about $400, so I did it. I decided to go ahead and make the interest free payments and keep my cash in my savings account. I called the credit card company to ask about the promotional purchase and was told my purchase was not given the promotional option. I opened a credit card that I didn't need (at 24% interest) ONLY because of the discount and promotional 18 month interest free. Also - I am going on 2 months since the purchase an never got the mattress. I cancelled my order and am still waiting for the credit back to my credit card - which I already paid $100 towards AND have an almost $40 interest charge for the month. I had the cash to pay!! Why would I open a credit card to pay 24% interest if I did t think I was getting the promotional purchase ?? I feel Like I was tricked into opening the card. Im guessing the sales person gets some sort of kickback for each credit card they "sell". I will be canceling the card immediately after I get the charge credited back (I've been waiting for that for over a week now) and will never step foot in JC Pennys again.
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April 2022 by Karen Downing
If it's so easy to just pop right into sephora even tho it is inside JCPenny's. Sephora is just steps from the entrance.
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January 2022 by Kelly Rivera
I bought a gift card for my daughter for Christmas. She went to use it at a store but they were wiped out of product so she decided to order online but couldn't get the card to work. Looking on the back of the card in microscopic print it says you can only use it at Sephora inside a JC Penney store. Can't be used at a free standing store or online. That is incredibly inconvenient for the customer and I had no idea you couldn't even use it at least online. I will never buy another gift card ( or anything else) from them.