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July 2024 by Cesar Peralta
Whoever it is working on Saturdays she is very rude. I don't know about the rest of the staff but I will not go back to that store.
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May 2024 by Jacklynn Hernandez
The worst location ever. Rockport location, short hispanic wide load look. Can't give name because she didn't introduce herself and does not wear a name badge. (I WONDER WHY?) I WILL GO BACK JUST TO GET HER NAME. Very unprofessional, I witness this wide load instruct another customer to go outside to call 611 then walk after the custome only to lock the door before 7pm and not let her back in even after the custome knocked on the door. IT WAS NOT CLOSING TIME! I will be closing my account and will let as many people know how terrible Cricket employees are. It's obvious they hire low life and u knowledgeable employees.
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December 2023 by Douglas Coats
Worst cricket store I have ever been to. I went to upgrade my phone and was told they didn't have anything but iphones. She said they were waiting on a shipment of phone but had no idea when they would be there. I needed a phone because mine was not charging so I bought an iPhone. I went through progressive leasing to purchase the phone. The next day I took the iphone back because I did not like it. She took the iphone and the charger but never gave me a receipt. I called progressive leasing to cancel and they told me she didn't add the charger as being turned in and that I would have to pay for it. I went back to the store to tell her and she told me she couldn't add the charger and that I would have to pay for it. She is not very professional and needs more training if she is going to be the manager.
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October 2023 by Johnathan Shelton
Anthony was great help got in and out with a new phone quick 15min max. Great guy
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October 2023 by J Howard
Anthony was great to provide all the information I needed to transfer services! Made it easy and experience was great!
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September 2023 by Julie Howard
Anthony was great to provide all the information I needed to transfer services! Made it easy and experience was great!
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September 2023 by Andra Barton
Anyone know where they have moved to? Still showing old location here & on the website...
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August 2023 by Buck M
Good service
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August 2023 by Rafael Canales Jr.
Great service!
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May 2023 by Darlene Wheatley
Only looked at my phone and referred me to customer service. To reboot my phone.
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March 2023 by Janice Shook
If I could give this store a negative rating I would!! My husband and I went into the store to pay our bill and to look/purchase a new phone. The young lady acted like we interrupted her and was very rude when we asked about phones. She stated our system is down and didn't know when it would be back up. She also stated we are moving locations and that it takes a while to do that.
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March 2023 by jason joyner
Saturday February 25th I waited in the parking lot for half an hour between 12:45 and 1:15. The open sign is lit, the hours are posted on the door and the door is locked. I hope that whoever is supposed to be working is okay and not having some type of medical emergency. I do find it inconvenient that I will have to drive to another city to do business with cricket...
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December 2022 by Mary Parr
Always very helpful and friendly.
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August 2022 by Niki Bee
Rudest Customer Service on the planet...
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March 2022 by Ashton hampton
Very rude lady loves to argue with people I wouldn’t recommend this place and when I went over there to get a new phone she goes oh sorry that’s not your budget
