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November 2023 by Hunter Mnc
you can't do nothing without credit card.no cash no debit no check no zelle.. they just want you to follow their system not flexible to customers
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September 2023 by Darlene Williams
I've rented from this location for years and have had great experiences. I've had to rent vehicles a lot lately and Miss Angela and Joy have really accommodated me each and every time. They are always professional, pleasant and patient when working with me. There's another Budget that's a little closer but I chose to continue renting from this location. Thank you Miss Angela and Joy for providing outstanding service!!
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August 2023 by C N
Young gentleman that assisted me 7850 W. Grand Pkwy Richmond TX prossed rental checkout and return quickly and was professional
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June 2023 by YERY g
Great experience excellent customer service.They have nice new clean cars.
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June 2023 by Brand Franklin
There should be a ZERO stars option available. After waiting an extra day for an SUV, I was denied the vehicle I reserved and paid for in advance because the CSRs at Budget-ROT, Texas, decided they would not honor my reservation and "didn't want to change the plates for the out-of-town trip!" That's not their decision - I paid for an elite SUV, as my planned route took me off-road and through winding mountainous regions of New Mexico and Arizona. The unfit and ill-equipped minivan I was forced to drive was picked up with a 1/2 tank of gas that the attendant said would be noted in the account record. Mind you; this is after waiting an extra day with SUVs in the parking lot. It was returned with a flat rear/driver tire and damage to the bottom front fender - I recorded evidence of the trip- my life was put in danger due to the callous negligent, and unprofessional behavior of the Budget/ROT staff- I barely made it to Beverly Hills alive! - having traveled from Texas - which the ROT/Reps were fully aware of.Due to this delay, I lost thousands of dollars in business and was moved to a Hotel/Hostel instead of staying at the Beverly Hilton. This is a blatant disregard for a paying customer's safety. I have a business / fast break account, yet I was rudely reproached for requesting an appropriate vehicle for my trip. I was offered no remedy when I inquired about this traumatic experience. To add insult to injury and undue hardship, the outsourced roadside assistance wanted almost $300 to tow the vehicle because the "run flat" tires, which allowed me to complete the trip, meant there was no spare tire or flat-fix kit -- This is wrong on so many levels! I will take appropriate and mandatory action. I’ve been around the world a few times – thank God, but my worst travel experience so far came right at home. This is the first review, comment – post, or the like I’ve ever done, but wrong is wrong, so I’m telling – EVERYBODY!
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December 2022 by KJ KJ
While the vehicle itself was great on gas and the needed space, what I did not appreciate was the fact that I was charged more money upon returning the vehicle even though we did NOT go over the mileage!! When booking through my company’s website, it stated that we had a certain amount of miles to use and anything over would be an additional 25 cents a mile, which was fine hence me continuing with the booking. Upon returning the rental, I was informed that because we didn’t have the vehicle for a full 7 days, (we rented for 5 days) that didn’t apply!! Well that’s not what my agreement stated upon booking and had I known that I would have never booked! I will be notifying my company’s HR department to let them know of the unsatisfactory situation with Budget Rental Car!
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December 2022 by Chris Jones
I won't ever use Budget again. I reserved a full-size car 2 weeks before Thanksgiving and pre-paid. I had planned a holiday trip to Memphis. On the pick up day, they apparently ran a random credit check, and refused to rent me the car. The debit card I used had over $7k on it. I had used the same location for business 4 months prior with no issue, so I definitely didn't anticipate my plans falling through. I have since gotten a credit card, but I'll rent from my local Toyota dealer from now on.
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December 2022 by elishaeze
Definitely would recommend. Rocky is always great and always ready to help. Great customer service. My go to for car rentals at all times.
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September 2022 by Cay Iso
It's slowly becoming the family go to whenever they come into town to visit. I'm sure we'll be on a first name basis much sooner than later. Not to mention it's perfect because they are pretty much right around the corner!
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September 2022 by Ciera Rounds
Rocky is the best and her customer service skills are awesome! I’d rent here before trying any another rental company or location.
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August 2022 by Barbara Burton
Gave me and my family a 2020 Dodge van that vibrated and rattled the whole 16hr trip. Ruined our vacation. This was the car given after the first 2021Expedition window went down and wouldnt roll up. Had to travel 1 hr in the rain to a Budget rental to exchange for a piece of junk...customer service from BUDGET was horride. Never will rent from budget again
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August 2022 by Gwendolyn Epperson
This was my first time renting from Budget and I had a great experience. My car was clean and it ran great!!also. I would rent from them again.
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July 2022 by Kimberly Graham
I had a smooth and wonderful process, I was updated about everything. I felt appreciated for once, dealing with rental cars. Ask for ROCKY! I will continue to rent cars and tell anyone I know to rent from only here. She is so professional and extremely intelligent. She goes above and beyond, she truly holds this place down.
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July 2022 by V Warren
I have been renting vehicles for many years for business as well as personal use, and have to say that this Budget location has become my favorite of all time! I initially rented a car through Costco Travel for 44 days, but needed to make sure I was going to get a 4WD.Rocky (the manager) is amazing!! Not only did she ensure that I would have the car I needed, but made sure I got an even better rate by switching my reservation over to a lease when she realized that we had called Budget customer service to extend our rental. We ended up extending the rental for 4 months and then turned around and rented another car 4 weeks later. Her front staff (Yadi and another gentleman) are also very pleasant to work with as well.My only complaint is why I didn't find them sooner!! They are further than several other agencies I've rented from in the past, but the extra distance to pick up and drop off are definitely worth it. I will make sure to use them every time we need a rental car.
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June 2022 by Kim G.
Wow! Is all I can say, This place has amazing cars.. great prices. I've looked everywhere. They truly work with you, I have had an amazing experience with them. Rocky goes above and beyond to ensure great customer service. I hope she works here every time I need a car. This will be the only place I rent from. Thank you ROCKY!
