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November 2023 by Fatimah Alhifi
It's new and clean. The staff is very friendly and helpful. They have a lot of goods in stock and always have new products.
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November 2023 by Stan F
Terrible management here.Prices are ridiculous now. Always wait for sales and coupons.
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August 2023 by Jo Al
These women stood around talking and didn't even help us. This location use to be good.
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August 2023 by Nayab Ali
Was not even greeted at all. Workers were on their phones. I came here a hour before closing, and the staff just stood there like zombies. They are not helpful.
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July 2023 by Nic MJV
Shopped there June 23rd. Unfortunately the men selection was very limited I was looking for Gingram to buy items to create a set for a gift but they only had the body wash. I had to piece together a gift mix matching other items. I was not greeted and given help on the sales floor. The ladies stayed away until I moved from the area...weird not my normal greeting I thought no one was on the floor but there were 3 ladies (2 of which talking to each other) and a person a checkout, which was very nice.
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July 2023 by Thomas Monte
The service here has gone down hill.Inexperienced people here. The manager here is also very rude and clingy. Does not let you shop in peace. She also refuses to return pr exchange items and goes against company policies.
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April 2023 by Nate R.
I tried to go to this location to return some items I had bought online. It says that their store closes at 7 o'clock. I arrived at 6:30 to their doors being locked very unprofessional, will not be coming back.
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March 2023 by Mohammad Kadiwal
The products here are simply amazing. Full price is steep but they always have some sort of sale on and I've heard you can get coupons as well. Whatever you do buy you can be sure you will just love it! You have been warned! ?
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March 2023 by Ryan Phillips
Prices are insane now. $9 for 1 hand soap. Everything has been raised in pricing. Candles are up to $33.No thank you.
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February 2023 by Liz Poche
Have no problem every time I come and buy on this store. Staffs are usually friendly and helpful. Only sometime my favorite products are not available.
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February 2023 by Afia Kessewa Stokes
I had a horrible experience at bath and body works today! The store manger at lakes of Bella Terra ( Richmond Tx) is racist.She lied that the return and exchange policy has changed and did not allow me to exchange a product I ordered online which is contrary to the policy on their website on January 18,2023.This product was ordered on 01/11/2023 and was not even opened.She was also very rude in justifying a strange policy which did not exist on their website.I requested to see the new policy but she refused whilst speaking on top of her voice.She needs some training from management.Management must investigate this store!!!
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February 2023 by Sarah Yeboah
I had a terrible experience at this store. The female manager was extremely rude and unhelpful. She also seemed to have no knowledge about the products they were selling. She had no idea about their return policy. I will definitely not be returning to this store again. Avoid this store if possible
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January 2023 by Baaba Odoom
They were rude and unhelpful, and seemed completely disinterested in assisting me with my needs. I ended up leaving the store without making a purchase because of their poor attitude and lack of customer service skills. I would not recommend this store to anyone due to the poor management."
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December 2022 by Kemi Chima
Their selection is amazing. You can't walk in here and walk out without buying something even if you were just planning to window shop.
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October 2022 by T. K.
It is one of my favorite stores to get all my favorite fragrances for bath, body spray, candles etc. I would highly recommend this place.