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August 2022 by QueenB Thatsme
UPDATE: GAVE ANOTHER CHANCE, EXACT SAME THING! THEY WERE GOING TO APPLY MY CHANGE(10 DOLLARS) TO MY ACCOUNT BC THEY "DIDN'T HAVE CHANGE". I REPORTED THEM DIRECTLY TO TMOBILE THIS TIME! THE COMPLAINT WAS ESCALATED. Whatever these young ladies are doing, it's in poor professionalism. The young lady at this establishment did as SHE saw fit with MY money. I spoke with her manager and explained that she may need more training. In short, I literally had to call T-Mobile's customer service line from my phone to file a complaint that never had to be filed if the manager would have just "managed" the poor customer service of her employee
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June 2022 by Dominique Bazile
Jesus was awesome! He seen that I was frustrated because the other guy skipped me but he came over to apologize and took care of what I needed. He went above and beyond for me and i really appreciate it! Jesus you are the BEST!!!!!
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April 2022 by Pastora Sarahy Nuñez
I love this T-Mobile Better than the one by Starbucks their customer service is amazing and they are always making sure my account stays up to date I highly recommend them they NEED A RAISE keep it up Ladies
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August 2021 by Clint McFarlin
We had 2 brand new I-Phones 12’s purchased on our account by an unauthorized person or persons. It’s been almost a month and T Mobile still will not tell us who it was that stole from us. T Mobile will not show us the ID used to purchase the two new phones or even the video footage. We have been T Mobile customers for 14 years and this is how they treat us. Now we are working with PA Police Dept and they can’t even get this evidence from their Corporate Fraud Dept. We have been totally left in the dark on all of this… probably bc the T Mobile employee that sold these people the phones was in on it as well. I would not suggest anyone trust this store or T Mobile period.
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June 2021 by Chris Flach
Absolutely amazing Ariana and Omar were super helpful and friendly, they got us hooked up with a free phone and a free line
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April 2021 by JNG Enterprises DC
Omar and the T-Mobile Team were expertly helpful in tailoring a plan that was specifically for my needs and my budget. Frankly, they exceeded my expectations by coming significantly below my budget and prior plan. Professional, courteous, and knowledgeable of products and services: allowed me to upgrade/trade in for a new phone.I am pleased beyond measure! Thank you!JG
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April 2021 by David Tran
Omar and Ariana really helped me and my mom out, they were nice and made it a quick and easy shopping experience, I would recommend anyone to come to them for their help.
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April 2021 by Jessica Gomez
Mariela was fast and informative. Everyone was friendly and worked as a team. Recommend!!
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April 2021 by Stephany Hartford
the employees were great very helpfully and made me feel very secure throughout the entire process !!
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April 2021 by Mark Silva
Very nice people. quick service
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April 2021 by Ariana Torres
Great customer service super friendly
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April 2021 by Luis Figueroa
Mariela was super nice ! Loved the whole store !
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April 2021 by Lynda Leblanc
Great service, always friendly !
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April 2020 by Elena Reyes
I wanted to get the new iPhone SE 2020! The two ladies working were very quick and friendly. I wanted to keep the same number I had but when I didn’t know my account or PIN number from my other carrier, they took the time to try to figure out how to keep my number. It was a bit of a process but I got to keep my number and all of my information from my old phone! I just switched from straight talk a day ago and I’m liking the service so far. I’m only paying $13 a month for the phone and $65 for the plus service. So far so good.
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March 2020 by Cash On The Spot
Manager which is a Middle aged white female , discriminates if you are not white. She’s clueless and doesn’t know how to do her job even though she just became manager. This was the worst experience I have ever had in a cell phone store. She needs to be fired ASAP because I spent 2 and a half hours and she changed my credit results to make me not want to purchase the phone.
