July 2021 by Jaime Inda
Customer service is completely lacking. I called around after setting up an appointment at another Maaco. The corpus branch informed me they weren’t equipped to handle my 35ft rig. Called this place Saturday, 26Jun at 1155 and explained my situation. A person with a snobby attitude answered “well, I paint Semi’s” okay; maybe say yes without the pompous demeanor. I asked if I can get a ballpark number. “I don’t do enough of those to give you one” again in his most poignant customer support voice; he gives me a 5K window of what it could be. I tell him I’m in Alice, about 2 hrs away in a 35ft rig at 60-65 mph and ask if we can video conference to close the estimate margin to about 500-1K; I wouldn’t have the make the 4 hr round trip only to find our numbers are way off. “No, sir”. No explanation, no softer answer, not an inkling of customer service in his tone. At this point he stopped talking, deciding the conversation is over; I somehow inconvenienced him with all my silly-Sally questions. A little over a single minute is all the conversation he could stomach. Good luck dealing with this place. Take a look at all their 1-star ratings for an insight into their customer service trends.
July 2021 by Rinaldo Montana
I was attended to quickly. Very nice man. Gave me a quote within minutes. I will be back
April 2021 by Quin Jiga
Very satisfied with the job they got done. Waited about 30 minutes to pick up my car but I understand they take their time with their clients because they took the same time with us. Definitely recommend.
April 2021 by Nstore R.
The paint job was ok, but their customer service is really bad, if you walk in be ready to wait at least 15 minutes (that was my experience) and if you call by phone they will never answer and if they do answer they will only tell you that they will call you back which never happens; that guy on the front desk really needs to do better or get some help. One star because can't do less
March 2021 by Bayardo Rex
The paint job was a 9 in a scale of 10. The negative aspect in this process was that they broke too many things and I was billed for it.
February 2021 by Marta Gomez
NOT AS GOOD AS I EXPECTED FOR A HIGH DOLLAR BUSINESS..THEY TOOK OFF MY REARVIEW MIRROR AND DID NOT PUT BACK..HIS EXCUSE WAS THAT THEY DIDNT HAVE SPECIAL GLUE TO GLUE IT ON..BAD EXCUSE..PAINT JOB OK BUT NOT EXCELLENT..PAID TOO MUCH FOR LOUSY WORK..SORRY TO SAY BUT THE TRUTH..
January 2021 by Victor H Ramirez
Great customer service... Right price...
October 2020 by Ernest ochoa
Eddie and Roland were very dedicated to their efforts and completion to provide me with the best service I could have expected.... and I am more than grateful for all they did on my very cherished car. I will so return when my car needs another paint... Eddie is the man, iam so grateful too. he worked me thru my vehicles challenges and for that I say thank u sir. I will see u again.
October 2020 by Wendy
I love this place! Our business is close by so it’s very convenient for us to drop our cars off here for body work. They’ve always been friendly and cost effective the numerous times we have dropped our cars off here. I highly recommend!
July 2020 by David Pheanis
Wrong parts arrived. Delayed the repairs. Ready on Monday.
July 2020 by David Reyna
Great job and deal
June 2020 by Ace
Rolan, Eddie and Pete did a great job on my truck and on time. Very pleased with the quality for the value. Professional and great customer service.
June 2020 by Adrian Alvarez
Big thanks to Eddie ,Rolan And Pete for a great job on my truck couldn't be happier with very professional and great customer service.
May 2020 by Dale Kennan
I wasted a lot money on a paint job that could have been done better. I just wanted them to repaint it like the original paint. I didn't want to rush them so I said "take as long as they needed, but do it right". 3 months later I got my truck back missing trim parts. Windows and mirrors were misaligned. Decals and paint stripes were stuck on top of the paint without clear coat (so they're not protected from sun). I was charged extra to remove back window (their recommendation), but back window rubber has the body paint overspray on it so I know it wasn't removed. Paint is flaking off in areas. Lastly they buffed through the paint in areas.
February 2020 by PV
Bad service, bad attitude, dirty place