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December 2023 by Karina Armas
Always find that I am looking for.Good quality.
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November 2023 by leslie olvera
The Pharr location of this store provides exceptional customer service. The employees consistently go the extra mile to fully assist customers. I want to express my gratitude to Mario, Alex, and Janie for their outstanding efforts in helping me acquire a Christmas decoration. Although the online app indicated the item was available, it turned out to be out of stock. Despite this discrepancy, they diligently checked their inventory and, upon confirming the item was indeed sold out, they went above and beyond by offering to sell me the display model. I ended up purchasing it, and their proactive and customer-focused approach made all the difference. I initially visited the North McAllen location, but unfortunately, they were not as helpful. Their response was limited to stating, 'if it's not down there, then we don't have any".
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November 2023 by yajaira rodriguez
Worst customer service experience I ever had I rather go to the one closest to edinburg, but they were out of smart siding for windows. I took it all, so I had to come here. The rest of the material I need, I'll get it at the one in edinburg
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November 2023 by Bonfive Chavira
Very rude customer serviceBeen waiting for some Electrical wire and after 25 minutesThis lady named Nudi something was like I don't know why you want the wire from this aisle if they have it at the registerI DO NOT KNOW THATAnd she took her time and kept saying stuffShe then took the wire like if I was going to steal it and asked me in an annoying tone "what register", I responded that I couldn't possibly know what register was available
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September 2023 by Javier Olivo
Waited 30 minutes in the appliance area. Not one employee showed up. Went to customer service, manager on duty said " its one of those days" and walked off. As a former retail employee for 23 years, our manager taught us to know all parts and assist in all parts of the store. Customer service was bad.
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September 2023 by Geoff Cascades
Both of these locations here in McAllen are sorely lacking on decent management and courteous employees. They never gather the carts and have them in the store. Neither location. Yesterday, I had to follow a guy to his truck and help him unload to be able to even have a lumber cart. I'm in these stores everyday and I have been treated like I'm stealing at both locations every time I'm in there. You cant ever get to the contractor loading area it has been blocked off all week. My company spends millions at home depot every year and I have been all over the country and these locations have been the worst experiences I have had to date. I'm glad Lowe's treats there customers a lot better here. So that is where I will go for the next 2 weeks while I'm in town working.
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September 2023 by Ramon Garcia
We had a great shopping experience today. We were assisted by A young man named Carlos in the plumbing department. We purchased a water heater and it's accessories. Carlos made our visit much easier and answered all of our questionsGreat Job Carlos and home depot
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September 2023 by Dorelle Jr
Horrible store management store is absolutely dirty and it takes forever to get help makes you not even want to shop anymore, then you ask for a manager and nobody ever comes. None of these careless managers deserve a job here
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July 2023 by laura leanos
Employee by the name of “Drew” looks like he is not having a good day. He is rude when we ask for assistance in directing us to an area. Maybe he needs a break ??♀️
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July 2023 by Anaid Garci
Store is well maintained,If an item is not available at store there are options to order item online and have it shipped to store or home. (Delivery fee might apply depending on selection and amount spent)Staff will gladly help you place the order free of charge.
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July 2023 by Ivan Moncisbaez
Very bad experience with one of the vendors on tools named Tony. Guy got mad because I asked him question on a tool ( I went specifically to buy), while he was locking up the tool cage. Mabe me very upset i had to leave.
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July 2023 by Gloria Cavazos
My husband and i went in to buy a weed eater and Mario the associate in garden was so helpful to us. It was a pleasant investment until it was time to pay where we were assisted by an older lady who was very rude and had very poor customer service skills. If customer service is not what she enjoys she should find another line of work. Questioning whether to go back to this store.
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July 2023 by Pie Dude
I had cement pallets delivered. Four of the bags were ripped and spilled all over my driveway. So the driver made note of it and told me to call in and they would be able to help me. They put me on hold for 25 minutes and then hung up on me. Terrible customer service
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April 2023 by Ernesto Lopez
I bought a couple of 2x4s and 2 plywood sheets. And at the Home Depot in mission they always cut it for me. Of course I don’t have a whole pallet of wood just a couple of pieces and the guy says well the first one is free and the rest it’s going to be .90 cents. I told him okay just cut one of the plywoods in 6 pieces and he’s like no I can’t only one cut free. Next time I’ll go to Lowe’s they’re definitely more layback and not trying to take every penny from you.
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April 2023 by Luis
Came here to make a return and was told they couldn’t do it that their policy didn’t let them without a receipt. I requested a store credit and they denied it. I wouldn’t be making a review if their policy said otherwise but it states that a receipt-less return gives you store credit but the associate their didn’t care to acknowledged that. I’m sure Lowe’s would of handled it better.
