March 2021 by Vanessa Sullivan
They could be better. I've gone there few times within the years and no problem on service. But today I reserved a car, went on my lunch break to pick up a car. And the lady told they didn't have any cars and expected me to wait there.
March 2021 by ART OCHOA
Sorry, but the worst experience...had about a month long reservation for a van. They rented it out to someone else, told me i had to wait for 4 to 5 hours to look for one. Then they gave my parents the round around when we turned it back in and they gave them someones else's receipt. Have been trying to get the right one and still waiting for our deposit.
March 2021 by Sonia Landeros
Always a fast service... that's the main reason I keep renting there. I'm in and out in no time. No extensive requirements to rent a car. I would truly recommend them.
December 2020 by A Google User
Earlier this year i went in. Ashley was rude and dismissive. Cared more about what her male coworkers were doing than helping me. Won’t be returning.
November 2020 by Arturo Mendoza
Estela Perez was very helpful and courteous she showed that she did care for her customers she make sure that everything that I need it was on very helpful .. I thank you .Arturo Mendoza
November 2020 by Minerva Robles
Great place we've been renting vehicles there for the last 2 years. We're taking trips to MD Anderson very good customer service.
October 2020 by Jo Fisher
I felt like I had new friends and family. Everyone was so friendly the van I rented was really hot I felt like a cool person in a black on black van I would truly refer everyone to Enterprise i plan on using them again thank you again and the customer service was above and beyond
October 2020 by Tammy Benton
I am very disappointed in enterprise because they have allowed other people to rent cars in my name without me being present. That is against the law and This has now happened 3 times, and I do not even know the individuals they’re allowing to rent the cars. Someone has gotten a ticket in one of the rentals and of course it came to me, anything can happen while they’re driving these cars illegally and it will fall on me or I have to fight to get it resolved. Such a headache dealing with this and not knowing when it will happen again.
September 2020 by Tomeka Jones
I am a nurse working Covid ICU, here from another state. I rented a car from this location for a few days over a month. Paid over 1000, for the car, now I realize that car was gonna cost, and I am willing to pay for me rental which I did in full. My issue is when asked to take me back to My hotel they told me that I would have to make other arrangements to get back, because it was "out of the range" for them. I explained that our hotel had been moved closer to the hospital and there was nothing I could do, they (she) didn't care the answer was NO WE DON'T DO THAT.!!. I am very disappointed in the customer service I received there, and we are Enterprise plus members that WILL NEVER USE ENTERPRISE AGAIN!!!.
September 2020 by sylvia mendez
convenient, great price and awesome customer service.
September 2020 by Albert Par
The sales lady was a true professional I did have an issue with the vehicle not being serviced properly before I left but I was given a written reward of free gas on next rental I'll just have to wait and see
September 2020 by Nicole Mendoza
Everytime I rent from here they always provide good quality cars, fair prices, and great customer service.
August 2020 by Christopher Kane
I reserved truck at Edinburg site, but had to drive to Pharr to pick it up. Not cool.
August 2020 by allen ennis
Enterprise never stops amazing me with their wonderful personal service. Went to pick up my vehicle and was in and out in about 15 minutes.
July 2020 by N M.
This is a review for the Brownsville location. We reserved a minivan because we had to move our son out of an apartment located a few hours out of town. We reserved the van at least a week in advance of our trip. We arrived at the designated location at the designated time. Well, there was no van (though they said WE could drive to their Pharr location to get one) or they MIGHT have a pick up truck available in a few hours (rain was In the forecast for our entire trip). This well planned trip has now turned into an expensive nightmare. YOU CANNOT COUNT ON THEM TO HAVE THE VEHICLE YOU NEED--.Reservations mean absolutely nothing. They will give you what they feel like giving you--not what you ask for--DON'T TRUST THEM. We found a van at Hertz in Harlingen. We're out about another $120 due to Enterprise misrepresentation of what they had available (they had nothing "similar" available). Horrible customer service.