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June 2024 by Gabriela Varela
I was looking for this beautiful wall artand the person who help me to find ithave to look everywhere and always witha big smile. Excellent service ?
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June 2024 by Cindy Kuglin
Judy was wonderful, very funny and very attentive. We made our purchase and we were out in a very short time!
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June 2024 by Mary Martin
You must go to Star and ask for Judy Simpson. We just bought two Aireloom mattresses and were delighted with the knowledge and service Judy provided. She encouraged us to take our time, relax and make the best decision for us. My husband trusted her so much and was so impressed he even asked her which one she would buy for her own personal mattress! Thanks Judy for a fun experience.
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June 2024 by Shirley Spearman
If you're in the market for furniture, please reach out to Judy. She's a knowledgeable and trustworthy professional!
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May 2024 by Shannon Edwards
Bedroom and Living Room Shopping to put in a Metal Building we ate having built out on our property. Have shopped here before and the quailty is top notch and the sales lady we use is fantastic!
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May 2024 by Chandler Monks
Judy was fantastic. Took care of everything when we wanted to swap out one set for another.
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May 2024 by Gerardo Duran
Do yourself a favor and ask for Tim Hubbard. A true professional , who will guide you with his experience/ honesty in what you need for your home. Made us feel right at home, thanks Tim.
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May 2024 by Manuel Martinez
Jack was an exceptional salesman and was able to guide us through the many questions we had.
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May 2024 by Gary Lehrer
Sales representative was very patient, helpful and knowledgeable. Good Selection of quality products. Timely delivery scheduled; however, some products are on backorder.
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May 2024 by Vonne
Came to the store looking for 3 or 4 items and the sales person was extremely helpful.and very knowledgeable, not to exclude patient.
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May 2024 by Keri Chow
We went in for a new mattress and really enjoyed the help and knowledge Tim shared with us. He helped us pick out a mattress, bed frame, and some night stands.
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January 2024 by Pete V.
We recently purchased a writing desk from Star Furniture, and our experience so far has not been good. Let me start by saying that our sales person (Judy) was excellent , as was the delivery driver. But the desk had a large crack in it when it came off the truck so we could not accept it. This is where the real problem begins. When I contacted customer service minutes later to ask for an immediate replacement I was told that their system would not allow them to process and schedule a replacement until the desk is returned to their warehouse and processed back in to their system. And that process usually takes 2-3 business days! So that means that in 4-5 days (today is Thursday so 2-3 business days is sometime next week) I can then get on their delivery schedule which, based on our original purchase, could be another 4-5 business days? Come on, this is 2024. When Amazon ships a wrong or defective item, they process the replacement in seconds, even though they might not get the merchandise back for days/weeks. Its not like Star doesn't already have my money and is worried that I will be getting something for free. Since we've already removed the old desk and have a gaping hole in our office, this is a major inconvenience. As I told the store personnel, if the CEO of Star Furniture wanted to have a desk delivered the same day, they would make it happen regardless of their system limitations. Most retail businesses recognize that the customer experience/recovery after an issue comes up is far more critical in the long run than the original customer experience.
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November 2023 by Melanie R.
Very disappointed in Star Furniture. Bought a coffee table 10/23/23, (actually love the coffee table from Hooker Furniture) however I noticed last night 11/15/23 (3 weeks later) they have lowered the BASE price of the coffee table $300. This is the BASE price, has nothing to do with the sale they are having. I called customer service and talked to a manager, and they said too bad. I cannot believe you can sell something to someone and then lower the base price that much 3 weeks later. Lesson learned - will never shop here again!!!
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October 2023 by Lisa Harkema
The store is filled with so many pieces of gorgeous furniture! The shopping was easy & the sales people were helpful & not pushy. Pamela greeted me at the door & let me know right where to find what I was looking for. I made sure to go back to her for the sale. She was friendly, helpful, & knowledgeable.
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October 2023 by Shirley Madison
Over a 20 year timeframe, I bought a lot of high quality furniture from Star; dining room table with custom order leather (and wood) chairs, leather sofas, custom order side chairs, bedroom suits, etc. I spent many tens of thousands of dollars there. Times have changed and with all the interior designers and retailers selling mostly trendy furniture and furnishings. There’s very little that I can find to purchase there now. I’m just thankful that I don’t need any new furniture.
