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“So I had a job interview this morning in Round Rock and it was raining in the morning and my windshield wipers on my 2018 F150 needed to be replaced. I walked into the Hutto store and I was out within seven minutes. Ernesto installed my windshield wipers in a heartbeat… faster than anybody’s ever installed windshield wipers probably. He was very professional and nice. Thank you Ernesto!!”
“Went to pick up new bulbs for headlights & a rear wiper blade. Payton went out of his way to help me & ensure I had the parts I needed, then he went out to my car & installed the new parts! Super thankful for him & his help today! Would have taken me much longer than it did him! Thank you Payton for your kindness! I will be back!”
“Hello ?? Everyone I came to manor, tx location and was greeted with a smile welcome to OREilly, Andrew , was very helpful & I explained my problem with light bulb from my traverse, immediately Andrew looked it up call the manager Michael & Michael took care of the problem with bulb situation ? highly recommended this store rake store A+ perfect”
“Great service, highly recommend this location. The guys were great. I had a horrible experience at the 620 location but these guys restored my faith in batteries plus. Friendly, professional and didn't try to rip me off like the "manager" at the 620 location.”
“We've been shopping this store since before they were in this location!! Service is awesome, got a watch battery changed out while I waited!! If you need a specialty battery they probably have it!! Highly recommend!!”
“I specifically entered O’Riley to request the help of a manager. (thinking he would have the experience and knowledge to assist me)
I was kindly greeted by a young man Jose as soon as I entered the store, so I asked him to come out so I can show him what I needed to repair; some paint and scratches on my truck that someone was nice enough to leave me.
Jose observed closely at the damage and described the remedy. He directed me into store and he knew exactly where each product was located, he was familiar with the inventory, knowledge of the use of each product.
Today it’s not often we find young individuals that are poised, respectful and confident. (most often the opposite)
Jose is one of those few young men that are far and few between. Jose had respect, great mannerisms, candor, and most of all knowledgeable. These are the employees O’Riley needs to train and promote into management opportunities.
Jose, thank you for your great customer service!”
“Joaquin and Connor are both super great dudes! Super helpful during my visit and even tested my battery for me! Definitely coming back! No more Autozone for me :) Keep it up, gentlemen!”
“This store is awesome, Kevin is awesome and super helpful, very knowledgeable and has fantastic customer service skills! This is the only auto parts store I will go to in the area, much better than the Autozone right down the street which didn’t help me at all when I came across an issue with my car. Shout out to Kevin and I would recommend this store to anyone that needs parts or anything for their car!”
“All the staff here tonight were amazing, wish I got all their names. Jacob helped and reassured my misfire was gone with a new sparkplug. erased the code and hasn’t came back, hopefully I make it home.”
7:30AM - 10PM
15420 FM1825, Austin
Battery Stores
“The people who work there are very professional, they serve you with great patience and are skilled at finding what you need at the moment.
The people who work there are very professional, they serve you with great patience and are skilled at finding what you need at the moment.”
“When I say Ricardo J, the field trainer for this Oreillys brought the meaning of what hospitality means. I traveled to Austin on a special assignment for God 4 hours away from Home. My battery gave out and I called this branch and Ricardo picked up. The customer service industry is performing way below standard since Covid and when I say Ricardo was Amazing that is what he embodied. He was thorough and being very tight on money he even informed of the shop that could install the battery. I am not from here but he even went over to the mechanic shop, checked the pricing for me came back and got on the phone and informed me of what to do. Who even does this type of stuff anymore. I know Jesus is all in this young mans heart. Ricardo if Oreily doesn’t promote you from field to Corporate nationwide trainer, gone head pack your bags because the promotion God has for you the world needs to see a living example of what hospitality, and caring for His people heart really is. You don’t even know how your demonstration has touched my heart and is a reminder to myself to go above and beyond for Gods people. Promote Him if not God sure will take him and use him for a even bigger training purpose. This right here is the future Pastor, teacher, kingdom builder of God and if you don’t treat him right, then know God see’s and He will. Thank you Ricardo for bringing light to what hospitality is!”
“This store has the best manager. He helped me with the part I was seeking. He went outside to look at my car. He had a genuine interest in solving my problem. I can’t say enough good things and will definitely return to this shop when I need anything for my car.”
“Von was great, helpful, friendly, and funny. Wish I had people like him at the auto parts stores near me in Houston..
Von needs a raise, his energy and attitude was great, and infectious.”
7:30AM - 10PM
12308 Dessau Rd, Austin
Battery Stores
“Manager just helped me save thousands of dollars and wished me a Happy Birthday! I love the energy from the team there helping people with a positive attitude. I wish I got the manager name the lady manger that help but will update this post!! 10stars tho!”
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“Thank you to Sergio at the PF store- I needed a brake light replaced, and he was able to figure it out and help me. He was kind and knowledgeable. Thank you for this wonderful service!!”