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July 2024 by Mariana Tapia
I drove from Pecos, TX to the Odessa branch because I needed to deposit a high amount check and when I got there I got asked if I was a U.S Citizen by the teller at the front. Not to mention they didn't even greet me. Seems to me like they racially profile certain people at this branch if you don't fit their standards reading the other reviews. Save your time and look for another bank they are of no help, customer service wise and in person.
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April 2024 by Daibis Despaigne
Very wonderful attention, I love the people at that center, very easy-going, all blessings.
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January 2024 by Manton Dodson
Waited in line for 30 min. Then they told me to wait and they let a guy that just walked up go in front of me.
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November 2023 by Indira Obregon
It’s incredible to me how your ATM machine that is next to the drive up tellers is ALWAYS, ALWAYS! Nonfunctional. Because of this I feel like closing my account with Chase and rather go with Bank of America that is right next door is always functional. I have been charged 3 dollars of fees multiple times because your ATM’s are never working.
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November 2023 by Samuel Ford
Atm never works properly if at all. Honestly embarrassing.
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September 2023 by Eliesbey Gonzalez
Three times I have gone to that bank, they always treated me as if I were different from them. The first two times, for them, something was always missing and I couldn't open my account with them. The third time, I had many questions. I already had everything in hand because this time I needed an appointment that I had to wait three weeks, I felt discriminated against for being Cuban.
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July 2023 by Aïcha Guissé
ATM always in maintenance ??♀️??♀️??♀️
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July 2023 by Chipo Last
Excellent
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November 2022 by Joshua Arnett
The outdoor ATM has been down for over a month. It's a bit ridiculous really.
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September 2022 by Edward Leatch
For the second time in a week I had to walk into the branch building ( because the atm doesn’t work), and for the second time I feel as tho I was racially profiled.When I walked in he walks up to act like he’s being cordial, and speaking, multiple people got in line after me, but not once did he say anything to them. It didn’t dawn on me that after I handled my business did he walk off, that’s the second time that’s happened and I’ve been banking with Chase for multiple years and it’s only happening in the one in Odessa Tx. I’m really thinking about changing my banking to BOA
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July 2022 by Lizbeth Rivera
They don't answer the phone, without lying I spoke 15 times and neither of the two locations answered, we drove here and they took a long time to reach us. Terrible!!!!
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July 2022 by Chris Sanders
I have a simple question and there seems to be no way to get through to the local branch. I am going to have to get in my car and drive to the branch to ask my question. Talk about TERRIBLE customer service and customer relations! It's unbelievable, honestly. This deserves no stars, but apparently that's not an option.
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July 2022 by wingnut
Chase Bank is closed because of the water BS. I knew chase Bank watered down our money. Could've changed the bank hours on the website. Before we walked here to cash out paychecks in 102° heat.
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May 2022 by Minoze Minoze
I opened an account online and transfered money to the account. And they suspended it right away and told me to call a number. I called the number and was hung up on 2 times before I got through to someone. Only to be told to go to the bank. I go to the bank and they tell me the deposit was rejected and my account was closed. I haven't got my money out of the account yet. And they couldn't give me any documentation that my money was being returned to me. They just said I could open a new account. Save yourself and go find another bank. These other reviews aren't exaggerated as I thought they were.
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May 2022 by Josue Garcia
Walked in on 04/16/22 30 minutes prior to closing to open a checking account. I sat down and waiting for my turn when it was my turn the lady approached me and said she didn’t want to stay late and wouldn’t want to open my account if I could come back another day. Chase unfortunately lost my business account and personal checking account today due to complete laziness of this woman. We all have jobs and duties unfortunately some days we have to work and stay later then some. I’ll take my LLC somewhere else.
