-
November 2023 by mary Thomas
Sedric was Wonderful! He helped me set up my account in a fast friendly fashion. He explained everything to me! I will be back soon... Thanks Sedric
-
November 2023 by Sedric Black
Boi•Goddess loves T•Mobile & I’m so happy with the service & overall amazing deals that help me save money!
-
October 2023 by Cindy Meyer
A very special shout out to Jacob 1, Jacob 2 ,Alex and Sir Cedric!Yall are are the best! Your commitment to customer satisfaction is a rarity these days. It's so refreshing to do business where the employees actually like their job, like their coworkers and look forward to helping their customers!Happy I made the choice to do business with T-Mobil! Sign me a loyal customer!Sincerely,Cindy Meyer
-
September 2023 by A K
My opinion of this location was really turned around today. The transition from sprint to T-Mobile was a bumpy one for customers but I imagine even more so for employees. Several months ago, I had a few frustrating experiences at this location and have avoided it since. Today, Alex assisted me and he gave great customer service, was obviously knowledgeable, and was overall very helpful. I had a pleasant visit today and will no longer avoid this location. If you see this, Alex, you are appreciated. Keep up the excellent work!
-
September 2023 by Chyna
I visited this store many times because of errors happening (it was out of their control but ended up fixing it!) which I didn’t mind being patient with because Sedric and Josh did their very best to resolve the problem. They have great customer service and interacted very well with customers. When I first entered the store and met Sedric I felt like I knew them forever just because of how welcoming and friendly they are. They always made it clear to me what I should expect with my new phone and were open to helping me with anything I needed. They are very professional and reassuring. I genuinely look forward to going to T-mobile now to see them and definitely recommend going here!
-
August 2023 by Lawrence Marinelli
I visited this T-Mobile location today to get a replacement for a damaged SIM card. I was assisted by Josh who was very helpful and friendly. I received great customer service and my issue was resolved right there in the store. I had a pleasant experience here and would return for my future T-Mobile needs.
-
August 2023 by akenyia gregory
I love t-mobile there service was great I got the help I needed soon as I walked through the door the team in Nacogdoches is great! Thank you !
-
August 2023 by P V
The customer service here that I received when I was switching over to T-Mobile and purchasing my phone was exceptional. But I do have to say T-Mobile, is probably the worst cell service to have in Nacogdoches. In any of the large metropolitan areas you can expect high download and upload speeds for your data, but with rural areas, try your luck with a different mobile service. The attached image is the best I get around Nacogdoches. Downtown is better, about 60+ Mbps.
-
July 2023 by Tyler Matson
I used to work at this store and the business is run from people who are never there and just tell u to talk to people who never answer the phone. Every time I got paid the checks were written wrong after bringing this to the attention of management each and every time nothing has been done still to this day I have now terminated my employment with them and would never recommend this place to anyone the bosses bully employees and no one does anything about it.
-
July 2023 by Brent Daniels
I have finally found a cell phone store that does not feel like a trip to the dentist! The customer service was phenomenal. Vega, Regina, and Jacob are the best. Very friendly and very helpful.I live in Huntington, but I was in Nacogdoches on business. On a whim, I stopped into this store to get a problem fixed that I had been trying to get fixed for 2 days at the Lufkin store. They fixed me right up. I felt like I was a nuisance in Lufkin, but that definitely was not the case in Nacogdoches. I will drive the 30 miles to Nacogdoches for any and all cell phone issues in the future. Great job!
-
May 2023 by Jazmin Tolentino
I stopped by around two weeks ago looking for a phone case and this young lady Regina was very helpful and helped me get the best deal.
-
May 2023 by David Denney
Love T-Mobile!The best service I ever had!The employees at the Nacogdoches Store are the Best!Very helpful and friendly!A+++++++Thank You Guys!
-
May 2023 by Alyssa Blattner
Crew is always professional and have a welcoming atmosphere. Jacob T. helped me get my phone set up really quick!
-
May 2023 by Jessica Mayol
I went in to purchase internet for my home and had the pleasure of being assisted by Josh and Tyler!! They were so friendly and made this process so easy! They had great customer service! If you need anything these are the guys to go to. They had the answers I was looking for and if not they were able to get them for me instantly. I will definitely be back!
-
May 2023 by Katrina Richard
Poor customer service! Lost my phone went to this location ask to use the office phone manager said 4 what? Well it’s a phone! I will never give this location a 5! Called manager this morning and he said they would need to call him to ask if a customer can use the phone! Really?
