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October 2022 by Shawntina Walker
Racist and very inattentive to diverse clientele. It was so bad that another customer literally had to tell the cashier to check me out. The cashier was blatantly ignoring the fact that I was waiting at the register to be checked out. Please Sally’s in Nacogdoches hire people that’s willing to help all not some.
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July 2022 by smollest green bean
This is long, but I have to give context. I had gone to Sally’s almost a week ago to look for red hair dye, bleach and developer. The lady that helped me was nice and when asked, insisted that only one pack of (Prism Lights Blue) bleach would be enough for my almost shoulder length black box dye hair. I was skeptical, and decided to think it over just in case! Went back yesterday afternoon with intent to purchase, and once again requested help. Ive done hair plenty of times, but it’s been a while and was happy to hear their opinions! Once again, was told that one pack of bleach would be enough. You can imagine my dismay when ONE packet left my hair barely lightened except at the roots, and horribly patchy. (Bleach will not continue lightening if it dries out!) So i returned to sally’s with the receipt and suggested that, since THEIR employees had insisted that I only needed one, meaning that i had to buy two more and damage my hair again, that it should fall under the “Not Satisfied” return policy and be refunded for the one pack i bought. The lady, albeit politely, said that I can’t use the return policy to just come back and get more. If that’s what i was doing, then I would agree. I’m only so annoyed that it was by RECOMMENDATION from them. Definitely felt like it qualified for a refund.
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July 2022 by Dana Gipson
Went in the store asking to be checked out. The lady served the white customer. When it became my turn, she refused to check me out. So racist.
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December 2021 by Deborah Maxie
I am a professional cosmetologist and have been shopping at this Sally's for years, however the manager ""Candy" is so loud, rude and unprofessional. She has belittled her employees as well as the customers on more than one occasion. I feel sorry for them and don't shop at this store anymore because of her. She gives this company a bad look.
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November 2021 by Trapper Wildman
Always helpful. Clean. Courteous and listens to the customer. The Manager Candy is the best!!
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September 2021 by Laura Cuevas
I've got to several times to a near by Sally's and have gotten recommended the wrong products for what I was wanting to get done. I decided to stop by the Nacogdoches store today and was helped by the store Mgr Candy. She was amazing very professional. She listened to me vent about not being a happy customer in my previous visits to a different store and helped me walk around and get the products I needed. She recommended perticular items and items I suggested she gave me her honest opinion. She could have just stopped there once I got the product I needed but she went above and beyond to find out what hair care products I was using at home only to find out I needed to be using a specific item for treat my hair. She then walked me over and suggested which items I can get. In which I got the items. I highly recommend going to this location and having her help you because you will get a great experience. I am one satisfied customer!!!!
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June 2021 by Shana Adcox
Absolutely sweet and amazing staff! Very customer service oriented! I will most definitely make the trip from Walzem to here for the service alone!!
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January 2021 by Do Do
Very disappointed, I had to wait in line for check out for more than 20mins, there were only three people in front of me, so I don't understand why it takes so long, not coming back.
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December 2020 by Alyssa Blattner
The guy with the grey hair was super friendly and helpful. Very well informed employee. Will be coming back!
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November 2020 by Alma Garcia
Went in there today the lady working there just kept staring as soon as I walked in with my 4 year old daughter , so I just ignored it went to go look for what was looking for made me uncomfortable then went to go pay. My 4 year old grabbed something in the counter and the girl had the audacity to tell her to not touch that. When I went to the car my daughter expressed how she felt the lady was being mean to her. Very rude girl i don’t know what was her problem the other girl working there was so nice.
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October 2020 by Jane Doe
Candy (Manager) is always so helpful, I go there often and she knows me by Name now.
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July 2020 by S W
The staff here are absolutely wonderful, so friendly & helpful.
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September 2019 by Alyssa Rodriguez
Most of the employees are so rude, and don’t have knowledge on products. Especially the young lady with blonde hair.
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July 2019 by Jeanette Ivy
Manager so damn loud and getto please get rid of her I can't even shop with all that loud racket. Her associate helping people she hollering way in the back. No that ain't right that sale was last week
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December 2017 by slick ks
Good place friendly staff. Nice manager that goes beyond and gets ur orders (clipper blades) quick. ?