“The end of January 2024, I had to buy attic fans and was completely out of my depth. The store didn’t have what I was looking for in stock and for some reason our 30-yr old house had 3 of the fans.Al (Alfred) of the Missouri City, TX store walked by and then spent a great deal of time with me making sure the correct fans were ordered.In addition, I also had quite a few projects around the house needing to be done on a timeline and he made sure I knew where to go and what to buy in the store.Some days later the fans had not arrived by the date the system had indicated when purchased. I called the store and spoke with Al. He remembered me and checked into the situation. He was told the fans would be delivered within a couple days. They weren’t, but my electrician was coming out to install a couple days later. When the fans weren’t delivered the following day, Al found a store that had three and personally went and picked them up.Talk about great customer service!!! He made sure my timeline was met and went way above and beyond. He is a fantastic and knowledgeable employee and Lowe’s is fortunate to have him.”
“Southwest Mower left my lawn mower looking like new! I even had to double check that it was my mower and not someone else’s. Service was fast and price was reasonable. I would highly recommended them.”
“I'm always pleased when I come to this store. When I was loading a ton of mulch, two gentleman came to help me load my truck when they saw me in the parking. Huge shoutout to KENDRICK & TAYLOR for going above and beyond. And for the heavy lifting!”
“I want to thank the Manager of Home Depot in Missouri City for helping a Veteran with cancer for fixing the garden with plants. He took time on his day off thank you so much .”
“Yesterday evening after work, I visited my local Lowe's home improvement store. Upon entering the store, I was not greeted, not because employees were ignoring me. There are just not a lot of employees present. . The store is very clean and well organized . I made my way over to the window covering aisle, where I proceeded to try to find some 2 inch blinds to replace some that are broken. I found that the selection is great, and they had many ready to cut options, but none were in the size i needed for my windows. I sought out the nearest employee to assist me. I went to the front of the store to the registers and asked for help. No one came for about 2 minutes,no problem, but then I got assistance from Ryan who is one of the managers. Ryan was super patient and knowledgeable. He made sure to measure my old blinds and he even gave me two different estimates as I was trying to save a few dollars on my special order. The whole interaction took about 30 minutes and to my pleasure I'll be getting my new blinds in about 10 days. In the end, I was very happy with my purchase and I received great customer service from Ryan and I left Lowes a happy customer. Shoutout to Ryan! Problem Solved!”
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“I was looking for weed killer earlier today and I had asked Ms.Demi for help to see if she could help me find more Because I had 1 and I needed 3 more to make 4, she had scanned the barcode to see if there were more and there was, she was looking everywhere to find them but she couldn't but I appreciated her help nonetheless Because I was once in her position where she couldn't find it and it showed that there are more, I had also asked help from Mr.Joshua (I hope I typed your name right) that if he wasn't busy that if he could help me find them, and to my surprise he scanned the barcode and in a flash he found them. I appreciate it that a lot, I will cone back here again in the near future. O_o”