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February 2024 by Meredith Rutkowski
Nice friendly service with clear explanation.
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January 2024 by Raneeta Rodriguez
They lost my phone and now I’m not getting my trade in credit.
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December 2023 by Maria Alcazar
Staff here have great customer service
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November 2023 by Hot Wheels
Swiss phone services got busy got it done
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November 2023 by James Crosby
Had some issues here, but the store made it right in the end. 4 stars because the amount of time I spent here was insane before finally getting my new phone. The manager attended me after several issues I had with Verizon in trying to upgrade my phone ect.
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July 2023 by Juan Flores
Worst place to purchase. Not only did they mess up my account and overcharged me, but they locked my personal phone with Verizon and refused to unlock it. Customer service said its not in the system when I had it ther since February. All they said we can't help..
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July 2023 by Eric Palacios
I will never set foot in any of these stores if I'm ever looking for a phone or a deal. Was met with such unprofessional, unhelpful bunch of employees I have ever had the unpleasant experience of meeting. I have no idea where Verizion as a company has gone down hill so bad in customer service and or caring of the people who come through their doors but as far as I know I will be looking else where for any cell phones and service from here on out. Employees who are more interested with making a sell and then turning their back on the people who put commission into their pockets.
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March 2023 by Magali Ortega
We came here to purchase a watch for my husband. It was a little busy, but the guy who took care of us made the buying process very smooth. He was knowledgeable, welcoming, & friendly. Thank you, Salvador!
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December 2022 by Rudy Rodriguez
Went in to purchase a new replacement phone for my Mom in Law and found a great deal on Home Internet, so picked a new modem to try out Verizon's 5G Internet service.Trying it out for 30 days.
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November 2022 by Irma Gutierrez
Customer service needs more enthusiasm.
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September 2022 by ALEX UTRA
This location has better service.Thanks.
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August 2022 by Janett Rosales
Poor customer service. Why have a store if they make you call customer service.
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July 2022 by William Hayes
Always get good customer service at this location and the one in Harlingen. Avoid the locations on tenth street by the mall and the north tenth street location north of Trenton. Also avoid the location in Brownsville. All three of those locations have horrible customer service esp the one in Brownsville
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April 2022 by Aurora Rodriguez
It was busy, but did not have to wait for a long time to be assisted with the problem with my phone. Associate very helpful and problem resolved.
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March 2022 by Luis Castillo
I wish there was a negative star rating.... these clowns have earned it... A few years ago I tried to make a simple monthly payment at this location... the young man at the door was playing on his cell phone and not even looking up at me, asked if he could help... I said very simply, I need to make a payment... He then looked at me as if I had spoken in Mandarin Chinese and asked me "what?"...I said very carefully..... I said why do you ask if you can help me if you're not even listening?? The young man then rolled his eyes.... he honestly did... I said don't do that... he turned away but I didn't follow... there's more to the story...