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June 2023 by martin Pascual
This office has a supreme level of idiocy and incompetence of the staff. Refusing to let my wife get a car because her credit card had her maiden name and the reservation had her "hyphenated last name". Her Driver License has both names!!! Lady at the desk was extremely rude, unhelpful and just generally a gross individual. My wife had me on speaker so I could speak, the lady was refusing to hear me. Then she tells my wife "she" is the supervisor and OWNER of that location. After further prying to get her to understand the reservation was made with BOTH of my wife's last names, the "OWNER" has to call someone to ask permission to see if the rental can be honored with the two last names. So not only was this staff member rude, gross, and not helpful, she's a liar that pretends to be the owner so that she can be of less assistance than she normally is. Pathetic. Don't rent from this car rental agency, they clearly are lazy, mindless robots that do not know what customer service is.
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May 2023 by Quackers
Really good price on a large Toyota 4Runner SUV which I rented for a week. It drives really well. I was caught in a hail storm. Thankfully this vehicle is solid and no dents. Phew!
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October 2022 by Carlos
(Translated by Google) They are a disaster,!!! I reserved a car and when I went to look for it they told me that they could not fulfill my reservation and because they did not have a car, they should better close if they cannot fulfill the reservations. The PAYLESS employee shrugged her shoulders and told me she was sorry, she didn't even try to solve her own problem as a company.(Original)Son un desastre,!!! Reservé un auto y cuando lo fui a buscar me dijieron que no podían cumplir con mi reserva y porque no tenían auto, mejor deberían cerrar si no pueden cumplir con las reservas . La empleada de PAYLESS levanto los hombros y me dijo lo ciento, ni siquiera intento solucionar su propio problema como empresa.
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May 2022 by M A
I was really nervous to rent here based on poor reviews of payless as a whole. The rate I got was half the price of the next most expensive rental! I went for it. The car I was given was great - a cute kia soul with no problems and low mileage. The people working at the counter were friendly and knowledgeable. I was super paranoid that i’d get hit with crazy charges but I didn’t have to worry at all. The only complaint is that there was no wiper fluid in the car so I bought some for $3 and added it myself. Would definitely choose payless again, especially from this location.
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June 2021 by Jorge Sanchez
Wish could give them zero stars bad customer service.
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March 2020 by April Ramirez
Rented a car to pick up at 11pm and no one is here to assist. Says they close at 12am employees are no where to be found. HORRIBLE SERVICE!
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June 2017 by ivan guerra
Fast checkout and corteous staff.Price was affordable.Car inside was little bit stained and wasnt mentioned on contract so i took a pic before i left incase i needed proof if they wanted to charge more for cleaning.I would definately recommend and use this company again