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January 2024 by Yvette Villarreal
If I could give them a zero I would definitely rate a 0.. Bought our battery in 2022 went in today 12/22/2023. Mind you my battery has a three year warranty. Cause battery is not holding its charge Leroy and Ray asst Managers are saying that battery is different from my receipt. Product they installed. How is that my fault? Does That means they were taking advantage of women We pay and they install what they want. Will not recommend this store again. Poor customer service!!!
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December 2023 by Sierra Flores
My visit yesterday evening was very disappointing. Borrowing my mother’s car, I didn’t realize her wiper blades badly needed a replacement until they were needed. With my lack of auto knowledge & chronic arthritis, I was looking for somewhere on my way home that could help me. Both associates let me know as soon as I walked in that they would not be assisting me with installation despite the multiple, very large advertising for “fee installation with purchase of wiper blades” outside their location. These 2 grown men could not be bothered to assist me because “we could get sick in this weather” as they continued to mess with their phones. I made my purchase without their assistance, drove down the street to Auto Zone where it took them 45 seconds to pop them on and they kindly took an additional 5 minutes to educate me on how I can do it on my own next time. If the rain scares you, this location should invest in an umbrella or two.
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September 2023 by Marty Leija
Very good for being so early in the morning. The lady that helped me out was very polite and knew what she was doing and replaced the wipers on the car very quickly. Nice experience
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July 2023 by Anonimous
Great service and prices
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June 2023 by Manuel Ramirez
Professional service and advice provided by the employees there. Excellent, clean environment and very structured breakdown as to what I needed to know about a vital car battery replacement. Excellent job.
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June 2023 by Google user
Professional service and advice provided by the employees there. Excellent, clean environment and very structured breakdown as to what I needed to know about a vital car battery replacement. Excellent job.
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May 2023 by Jean Palacios
Always find what im looking forOr they will order it and ship it to my house
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January 2023 by Ronald Smith
Great customer service found the parts I need I actually have a commercial account at O'Reilly's Auto parts throughout the lower Rio grande valley competitive prices.
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January 2023 by MAG (Megi)
Thanks for all your help with my battery!!! Good people and best customer service!
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January 2023 by Leo Rey
Great auto parts store to shop on
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November 2022 by Deidra C
Very helpful. Look at shelf prices before going to counter
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August 2022 by Victor Martinez
Excellent customer service. Definitely my go to parts store
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June 2022 by Rick
It is s pity I have to rate them 2/5 , when years ago(4ish) I would have rated them 4/5 for their customer service, but now we find it lacking, in the last month we've had to change batteries for 2 cars, the first the manager was very arrogant wanting me to remove screws/battery my self for the replacement and he then did but in a very unhappy way.The second battery was replaced by an employee who was not rude but didn't have that spark of energy and customer service.
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June 2022 by Artq Will
Tonight, i was very disappointed in the service at O'Reilly on East Nolana in McAllen. I had a battery that went bad. I know that the battery was still under warranty, but the associate, Jesse, claimed that the battery was still good. The battery was marked 8/19 with a 3-year warranty. I had no choice but to spend $219.48 on a new battery because it was late and I needed to get to work the next day. Because of my experience, I will no longer be doing business at O'Reilly, and I will tell everyone of my experience with O'Reilly.
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May 2022 by Melissa Salazar
The young man offered to help install my air filter and was really nice