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March 2024 by Steve Pearce
Initially had problems with Quick Lane service. There seemed to be a disconnect between the mechanic doing the work and the person ordering the parts. I was charged for a radiator hose that was not installed. Had to take vehicle back in a second time to have a couple of additional hoses replaced that were supposed to be done the first time. When the problem was brought to their attention, the service advisor made it right. Lesson learned: Only have minor maintenance done in the Quick Lane. They apparently are not set up to handle bigger jobs.
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November 2023 by Susan D.
Nicest Ford Dealership in the US! We travel and haul a 5r all over the country so it's important to keep everything on the super duty running smoothly. This was my first experience here and I found them to be prompt, professional, courteous, clean and relaxing - just ask "Orbit" he slept on the floor in the Lincoln lounge while I worked quietly from a comfy leather chair ;-) Special thanks to Sharlotte for her help with my rain guards! This place is my personal favorite - we hope to be back when in town again soon!
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October 2023 by Matthew B.
Scheduled service online for my (Ford) car for a whining noise at around 50 mph and a safety recall. Had to book weeks in advance (must be busy, good sign!). After they got it, it took about a week for their "transmission guy" to get to it. He came back with a diagnosis of failure of a transmission bearing. No specifics were given, but supposedly this was confirmed by DTC with a scanner. Of course, I'd already scanned with multiple OBD scanners and found no codes whatsoever, and no trouble lights were illuminated on the dash. Car still seemed to drive just fine, no changes to fuel efficiency, no weird lurching or issues with acceleration, shifting into gear, etc.The only remedy offered was a swap of the transmission with a remanufactured one. The quoted cost for this was almost double the high end estimate from a quick Google search (and more than triple the value of the car). I declined, paid my fee for the "diagnostic", and picked up my car. At least they fixed my recall issue - I mean I think they did. The service report they gave me, which was VERY light on actual details of findings, says they did, but I got at least 4 automated texts from the dealership in the following weeks stating the recall was still open. The last one came in about 3 weeks after picking up my car, so either they forgot to update some info, or actually didn't do it. Got another diagnostic done at Aamco in Austin. Within an hour and a half, the technician returned confirming no stored trouble codes and no abnormal sounds coming from the transmission, as verified by a stethoscope and test drive. Technician noted an alignment issue that was causing abnormal wear on tires. (No mention of this in my JS service report, by the way). Also took the time to show me the evidence on my tires, talk more about the use of the stethoscope, what he was listening for, etc., and even recommended a place right around the corner their customers had had good experiences with for alignments. All of this at no charge! (I'll be writing that review shortly). I also asked for a ballpark estimate for a transmission replacement for my car, just in case it was needed in the future. While he prefaced his answer with "The cost of parts/full transmissions isn't static", but that it would likely cost roughly in the range I'd Googled earlier, after receiving Johnson Sewell's quote of nearly double. That was seemingly too good to be true, so I had a third shop give me a diagnosis. Same thing: no codes, no indication the transmission is failing, alignment issue. I paid less than half of JS's diagnostic fee for this.The ONE good thing I can say is that my service rep at JS did a great job of keeping communication open and letting me know status almost daily, which is more than I can say about other dealership service depts I've dealt with.Thankfully all they got from me over this was a diag fee, but I'd recommend steering clear of JS MF service for anything outside of (very) basic car maintenance jobs if you value your time and money. They seem to be more apt to try and sell you a car if anything potentially more complicated comes up.
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August 2023 by Angela G.
They have a high volume of customers so an appointment is required. In most circumstances this is understandable as a supply and demand issue (being that there aren't any other Ford dealerships nearby) but after taking it in quite a few times for maintenance repairs, it's apparent this is a quality of work issue. If you don't know exactly what your car needs than you're better off taking it elsewhere bc they likely won't know either. Anything technology related is completely out of their scope of expertise.
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March 2023 by Moxy S.
Update!! They fixed my rims and trim. They came and got my car, left me another Lincoln and went above and beyond for me! They brought my car back better than ever! I'm beyond happy and I think in 4 years I will buy my next Lincoln from them! Josh Milam wanted to make it right and he did. He and Brandon Sanchez are nice, respectful young men!
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January 2023 by Wendy K.
Kudos to Vicky and Elizabeth for being so helpful and attentive! Not to mention the top notch service on my car!
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September 2022 by Debbie S.
Don't let them work on your vehicle. they won't accomplish the intended work scope and they will refuse to actually earn the money you paid them.
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July 2022 by Adrian F.
I have bought and sold many cars over the years. Johnson-Sewell was the best experience of them all. I love my 2022 Ford Expedition XLT. Cami, Chris S, Chris A, and Marizol were communicative, accommodating, and kind each step of the way. I would recommend Johnson-Sewell Ford of Marbles Falls to anyone looking to buy a car. I will definitely be going back for my next Ford in a few years.
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April 2022 by Jacob T.
The service department here is an absolute tragedy. Wait time is consistently 50% longer (or more) than quoted and I have not once been here when they didn't try to upsell me on some dumb thing you don't need (fuel additives, undercarriage coating, whatever). My most recent (and final) trip I needed an oil change. I was second in line and was told I would be out in under an hour. 90 minutes later my vehicle had not even been moved from its original parking space, and there had been no employees working in any of the bays for the last 20 minutes. In a town with a multitude of service options there's no reason to ever use this one.
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February 2022 by Clint M.
It's hit or miss whether not the people in the service department are going to be happy or rude. So far all my dealings with them shows me they do not enjoy their job. However the service manager Gene is a very, very nice person and pleasant. The mechanics we have spoken to have also been very nice and helpful and informative. You'll just have to get past the attitude from the ladies checking you in.
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October 2021 by Tex B.
I've had to bring my car to these guys four times in a year for two repeat issues, one of which is still unresolved. I'm trying to sell my car and now have 4 service tickets on my car because of their incompetence. management is totally lacking in empathy.The first issue was a leaky oil pan. After having the car for 2 wks, they returned it and a week later it started leaking oil again. It was finally fixed after scheduling a second repair. The 2nd issue is a broken lift gate. I've had the car in with this service company twice. Each time they return it saying it's fixed, and the gate stopped working again soon after. I called the manager because this would be the 3rd time to bring it in expressing concern about the service tickets racking up as I'm trying to resell the car.He starts talking on top of me..."no one looks at a cars repair report when buying a car"..."when we've returned the car to you, those issues were fixed, so obviously somethings happening after we return them" "all I can say is just bring it back in our to another service center".Management talks over you, has zero empathy. The actual repair service is horrible. I will never, ever return to this place.
