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December 2023 by Cat (Mine)
Every time I use the drive thru its a 10 minute event. One teller .
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September 2023 by Dustin Fietz
They can't cash checks from their account holders here "For security reasons they don't keep cash"Went to my bank and got it done
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September 2022 by Kelly Dimas
Pedro and Mziya were so helpful and amazingly pleasant. Honestly the best experience I’ve ever had at a bank. Thank you!!!
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August 2022 by Ruby Sprott
My Husband had a very pleasant worker help him resolve an issue he was having. Lengthy process, but was ultimately resolved.
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August 2022 by Deben
One of the worst bank in town. They damn care about new client. I waisted my 4 hours in 2 days to open new account. Had to leave with bad feelings. Opened my account at First National bank in 30 minutes. I would give zero star if I could.
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May 2022 by DeFrost
One of the worst bank in town. They damn care about new client. I waisted my 4 hours in 2 days to open new account. Had to leave with bad feelings. Opened my account at First National bank in 30 minutes. I would give zero star if I could.
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August 2019 by Shaun Dilworth
I mean, it’s a bank...
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July 2019 by Jonathan W.
Crappy customer service. Zero care about customers. Literally standing in line with 6 people, 3 of us talking about closing the accounts here and moving to a different bank. Hate this bank.
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April 2019 by Ranch Life
THEY STOLE MY MONEY. I deposited $65 into the atm to pay an electric bill on a Saturday, the atm went offline and took my money. I had to dispute the transaction to get it back 2 weeks later. 2 weeks after getting my money they said there was no evidence of an extra$65 in the atm. No email, No phone call, just a letter in the mail days after they decided to TAKE MY MONEY BACK! I dont trust this bank so I only leave $5 in to cover there paper statement fee that I have opted out of but still get changed for. Guess what that means... $25 for an overdraft fee. Not being properly contacted about it, I had no idea. Already overdrawn... BAM paper statement fee and another $25 overdraft fee. Lets recap: I out the SAME $65 TWICE. pluse $50 in overdraft fees. BBVA YOU OWE ME $115! THIS HAS TO BE ILLEGAL! I have made a police report and I expected to be taken seriously! To any bbva customers out there experiencing a similar situation, my attorney would love to talk to you.
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March 2019 by Ines Rivas
Just plain rude! Asked for help with my lost card & she completly shut me off by saying "call the 1-800 number!". That is all and hung up! Would not reccomend at all.
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February 2019 by Julian Rodriguez
Yea dont use the atm. 2wice they have lost our money.
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September 2018 by Anonymous O.
I've been here sunce this was Guaranty bank. I used to like BBVA. In my previous 6 months to year, the service here is in dire need of quality management and experienced personnel. I feel for the people who work here and catch all the flak from angry customers waiting and not having enough staff to serve customers in a timely manner or not at all.
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August 2018 by Reb Saye
Holds deposits to try to push nsf fees through first. Can't wait for the class action lawsuits. Don't use this bank unless you want to be charged endless fees. Worst bank ever.
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August 2018 by L. Purcell
This bank is horrible. BBVA only cares about ripping off their customers and charging them FEES! FEES! FEES! They hold deposits and put transactions through so they can charge you NSF fees then they charge you another fee so they can charge another NSF for the fees they charge. Who does that? Is that even legal? It is ridiculous, when you call them it takes ages to speak to someone on the phone and then they ask for account number, pin number, address, SSN phone number last 3 transaction and refuse to speak with you you if you can give correct last 3 transactions.
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August 2018 by Beck Saye
Holds deposits to try to push nsf fees through first. Can't wait for the class action lawsuits. Don't use this bank unless you want to be charged endless fees. Worst bank ever.
