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June 2024 by Saquoia Jungwirth
They literally never answer the phone. Must keep them unplugged or something. Corporate needs to do an audit on this branch and the employee.
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June 2024 by Bill Gardner
Saturday 11:25 am…12 people in line…Maybe if you didn’t close at noon it would space customers out more…Also when I walked in only 2 tellers…I stand here looking at your big business rule logo and think to myself, really?
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April 2024 by Lena
Gone are the days that they ever answer the phone. Don't bother calling because it send you to an automated service.
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March 2024 by Russell J.
I've been banking at this same location for many years. Usually just to get a cashier's checks or minor transaction. Today I wanted to withdraw $1600 cash. I was told they could only give me $500 in hundreds and the rest in other denominations. Maybe this particular branch at Blvd 26 in North Richland Hills, TX is shutting down because the drive-thru was completely closed also. The teller said they were short on cash I replied, there is no way that a Wells Fargo bank doesn't have nine more hundred dollar bills. I don't want 50's or 20's and I'm not asking for an unusual amount. She was so insistent that she could not give me sixteen hundred dollar bills that she recommended that I drive to another branch location. I will not be surprised to find this branch shut down soon. WF closed a nearby branch in Haltom City recently. I wonder if I should be concerned about my deposit?
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March 2024 by Kelly V
I've been with Wells Fargo since 2000
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February 2024 by Odessa F.
I have been banking here for 10 years. I started an LLC and wanted to open a business account. River Stone refused to open it because he said when he googled the business name it did not come up under the business address. We started our business 10 days so how in the heck the business address will come up so soon? I felt that I was being treated like a criminal. Ten years with them with no issues plus we had our mortgage with them for years and this is how they treat a loyal customer. I will be leaving this bank and going where we can grow our business. On a better note, Twanna is awesome. She always has been since day 1!
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November 2023 by Elizabeth Singer
I have no account at this bank. I went in to cash a check drawn on this bank. The teller was nice, but good grief, it was an act of congress to get the $40 check cashed. I used a passport for ID. She wanted a 2nd form of ID. Informed her the check was in my maiden name and my DL in my married name. She wanted 3 more forms of ID. I almost felt like a criminal. This is not the way to attract customers.
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September 2023 by Amber Hughes
Had some fraudulent transactions, including checks stolen and cashed by someone else. Found more of checks on the person made copies, have confession texts, spent about $14,000 in 2 months and so far they have not helped at all despite how many times I've made and attended appointments. One appointment the guy was nee
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September 2023 by Jose rosales JARC
Slow service
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July 2023 by Leana817
Gone are the days that they every answer the phone. Don't bother calling because it send you to an automated service.
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July 2023 by Eleonora Pogorelova
Team is doing a great job! Thank you!
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July 2023 by OTP
Debbie the relationship banker gets five stars.
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July 2023 by Billv
Good customer service
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February 2023 by Brittni Greig
Eh they aren’t very caring when they go to give you change. It dropped all over the ground when grabbing my bag because she didn’t zip it all the way
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December 2022 by Rosie B
Poor, poor, poor customer service. I used the drive thru today. When I pulled up to the tub area the teller looked at me and did not greet me- rude and unprofessional. I waited at the bank drive thru tub for 17 minutes. Whenever I looked towards the teller window one of three tellers we’re standing staring at me. If they had spent the same amount of time processing my transactions as they did staring at me, my transaction would have processed timely. Also I was the ONLY vehicle to use the drive thru during those 17 minutes. As I was I leaving the drive thru I called the branch 7 different times within one hour. NO ONE ANSWERED THE PHONE. This is unacceptable behavior. I have four accounts with Wells Fargo including my mortgage. If I am forced to write another negative review I will take my business elsewhere. Again, poor, poor, poor customer service. It is pathetic and inexcusable.
