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June 2024 by Yu Zhang
I recently visited Frost Bank in Mansfield for coin exchange services, and my experience was exceptional. After being turned away by other banks because I wasn't an account holder or they didn't offer the service, I called Frost Bank. A friendly young lady answered all my questions, reassuring me that I was welcome even without an account. Her positive and clear communication made me feel very comfortable. When I arrived at the branch, a middle-aged lady in a rose pink jacket assisted me. Her warm smile and efficient service were impressive, completing my transaction in less than five minutes. Both ladies provided professional and courteous service, making my visit pleasant and hassle-free. Although I regret not remembering their names, their outstanding service made a significant impression on me. If I need to open a new bank account in the future, Frost Bank will undoubtedly be my first choice.
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May 2024 by Mayra C
The absolute worst customer service I have ever experienced.
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March 2024 by m hughes
Great service and great people been there a while
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November 2023 by K KM
I enjoy going to this branch of Frost Bank. The staff is always very courteous and willing to help no matter what I may need. Keep up the good work.
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November 2023 by Shingle Dad
So very impressed by my experience leaps and bounds better than Wells Fargo
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August 2023 by Sam SH
The customer service at this Frost branch is lacking in comparison to other branches within the same bank, and falls short of the service offered by other banks. Despite the scorching 100-degree weather, there is no water offered to the customers, and no coffee available. however there were some cookies at the coffee tray. In contrast, other banks are going the extra mile to create comfortable lounges for their customers, making them feel right at home. Improvement is certainly needed in this Frost branch.
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July 2023 by Samuel Hanna
The customer service at this Frost branch is lacking in comparison to other branches within the same bank, and falls short of the service offered by other banks. Despite the scorching 100-degree weather, there is no water offered to the customers, and no coffee available. however there were some cookies at the coffee tray. In contrast, other banks are going the extra mile to create comfortable lounges for their customers, making them feel right at home. Improvement is certainly needed in this Frost branch.
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April 2023 by Frank T.
Within 2 days of setting up a new business account $964.28 was stolen from it. This happen in San Antonio as well from what the merchant I contacted said. They have been complacent about getting my money back. Don't not use this bank
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February 2023 by Neva Levine
Frost Bank is a amazing bank. Friendly staff and they are all ways smiling and ready to help.
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December 2021 by Gerald Neal
Just the ATM, but no wait this time.
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August 2021 by Vanessa H.
My husband and I have been banking with Frost since 2016. The customer service is always great when we go in. I also love that when you call, you speak to a real person (in Texas). Any time we've ever had an issue, they were there to resolve it. Love this bank far better than the large corporate feel banks.
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May 2021 by Kim R.
OMG- HORRIBLE customer service! From the time I walked in to the moment I left. Needed a safety deposit box, didn't currently have an account with them, was willing to open one however. Both the Branch Mgr and teller basically demanded I move my direct deposit (s)-I currently have 4, to their bank because "they build relationships ". Was Rome built in a day? I reminded them that relationships were BUILT and not in 1 day. Also, with it being a Friday, I was not prepared to move any money or Direct Deposit today. Once again, the Branch manager stated they did not want me using the (new) checking account I was willing to open strictly for the safety deposit box. What?!? I informed these 2 Karen's that Frost needs to spend some time and money in education to better assist their customers. #FROSTbites
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March 2021 by Ernie Harkreader
Always have had great service in Mansfield. I have dealt with Paige on opening new accounts, closing accounts, wires, and numerous other special requests. She has ALWAYS been very professional and efficient. Keep up the good work!!!
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July 2020 by Dallas Owen
Put the health of non profits that strive to feed the underserved community above the profits of your bank. Your actions are not conducive to your marketing. Care for others!
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July 2020 by Parker W.
Worst banking experience I've ever had. been banking here since I was 15 I'm not sure if it the new regulations with covid and not being able to see your banker face to face but the bank management is horrible! This past year I've had more problems with management then I can even count !
