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June 2024 by Anan Abdel Alhaq
Ask for Anwar, great customer service overall one of the best Chase branches in Mansfield!!
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June 2024 by Kayla Dyson
Clayton was a absolute pleasure to work with today. I opened a checking account. It was a super easy process and look forward to banking with Chase. Thanks for your great customer service!
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July 2023 by Chino RQ
Lousy customer service
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May 2023 by C N.
Every time I come here, the ATM is either not accepting cash deposits or just not working at all. Thanks Chase. Edit: Just waited in the ATM line for 10 minutes, only to pull up to a "not accepting cash deposits" message. This branch is a sh*thole.
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November 2022 by Cynthia Peck
Just stop by to open a savings account. Bank is empty but I'm told that the "person who opens accounts is booked up for the entire afternoon - you should open it on the app instead". So much for personal customer attention.
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August 2022 by John Humphreys
After being turned away from another Chase branch when trying to open a business account as a walk-in, we went to this Mansfield branch. Greeted by an employee we later learned was Miguel Torres, branch manager, he bent over backwards to help us even though they did not have any appointment availability. Miguel took another customer himself to free up Jessie Driggs who assisted us with the sent up of our accounts. What a great team to work with. Thank you Miguel and Jessie for your accommodation and professionalism. Other branched could learn from your customer service. We appreciate you!
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August 2022 by cl sh
Went to this location early in the morning about 10 AM looking to use their notary services, was told notary will not be available until 2 PM. Return around 2:30 waited almost 30 minutes no one approached me walked to the teller and asked if the notary is available was told I needed to wait an additional 15 to 30 minutes. Level of customer service at this location sucks
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August 2022 by Yazmin Roman
I went to have a legal name change!I had previously visited another Chase center, pioneer in Arlington.When I went to pioneer I was asked for a lot more documentation, I asked a few questions and was turned away during my lunch break.My job hours interfere with chase hours.Long story short!I went to this Chase and Kimberly made it really simple and easy to help me with my legal name change.Information I was sent for from other bank she was able to see in the system it was updated.I was in and out.It helps to have knowledgeable employees!!I was very pleased with Kimberly ?!
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August 2022 by Orlando Guerra
Friendly staff and quick service inside. Usually not too busy!
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August 2022 by Rosemary Guerra
Chase location on Broad is phenomenal, great customer service always willing to help and offer suggestions and guidance.
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August 2022 by R G
Chase location on Broad is phenomenal, great customer service always willing to help and offer suggestions and guidance.
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July 2022 by Jacob Stephens
Good, overall a fast experience.
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February 2022 by CJ
They don’t answer the phone
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July 2021 by Ocho U.
The bald mexican manager guy came out, skipped me and ask everyone in line behind me what they needed assistance with. I may have looked to broke that day because I was wearing dirty pants/shirts but i had deodorant on so i know i didn't smell. Unfortunately I don't have the luxury to wear a suit and tie everyday. You shouldn't judge a book by it's cover, little did he know I was driving my 2008 wide body Toyota Thundra, don't be so prejudice mas puta.
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July 2021 by Noah Kennedy
They don’t answer the phone and just hang up on me.
