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August 2024 by J G
This place is ridiculous, I called for a price on a repair and they refused to quote me and made every excuse why they couldn't. It's a simple problem that was already diagnosed. The woman I spoke to was rude as can be and just hung up on me. I think she's burned out to the point there's no customer service left there. I'd never let these people work on my car.
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August 2024 by Jared White
Called. Explained the issue. Said "sure". I asked if they had a tow service to recommend. The tow truck showed up and they turned him away. Wasted my money on a tow
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August 2024 by Donna Hogan Reineman
Still having the same issue after just getting our car back for the 4th time. Never again. It died again after 2 days back from this shop. It’s under warranty, but they keep it for a week or longer every time. We have to pay for a rental most of the time or rely on rides and food deliveries. Which means big money out of our pockets. Plus we are always paying for parts, that obviously wasn’t the problem. Their guarantee sucks. We have had to cancel appointments over and over again. Their mechanics should have just told us they couldn’t fix it and saved us so much time and money. We will take it some where else, this 5th time. We do not recommend this place!!!
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July 2024 by chris nooney
Fantastic. Quick and very fair priced
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July 2024 by spencer hargis
There’s a long story why I’m doing this review. It’s 100% based off the owner and his horrible attitude. Everyone one else is great and they do good work.
I’ll try to make the story short. I took my vehicle in because it was shaking. They got it in, diagnosed it, and I came to pick it up the next morning. There was confusion in the diagnoses when I came to pick it up because when I spoke to the owner he didn’t see a hand written note on their service ticket. We were expecting an issue with only the tires, but when we came back, it was an issue with the tires and the shocks. Cool. No problem. Things happen.
I came in at 8:15 the next day to pick up my vehicle. I was asking clarifying questions when I came because over the phone, there was confusion from magnolia auto. I wanted to make sure I was understanding correctly what happened. The owner mouths off, “we spoke when we were closing yesterday and it’s only 8:15. Do you expect us to have a solution?” No Mr. Owner. I am making sure I understand what’s going on. There’s no reason for attitude. He abruptly slams a quote on the counter for the shock replacement a few minutes later. I left the office. Thought about this situation, then decided to give him the benefit of the doubt that maybe he was having a bad day. I decided I’ll come back to get the shocks and give them another chance.
I called back, I told the manager and receptionist my situation with my vehicle. It’s the only vehicle my family has, if they can order the part I’d schedule my vehicle to come in to make sure I cannot be away from our vehicle for a long period of time. It’s been two weeks since we talked about this, I called the shop, they said the parts came in. No one called to tell me. The owner answered the phone and was telling me the parts were in and to bring the car in even though they are busy. I asked him if I can schedule to bring it in another time, he told me that he is not willing to accommodate what other people told me, and whenever I bring it in I have to wait in line. Saying all of this very rude and with a lot of attitude. This was the last straw for me. I’ll never use this company again. I’ll take my money somewhere who would respect me as a customer.
I see the owner comments back on a lot of the negative comments he gets. continues to talk crap instead of trying to respect and handle issues his customer has. If he treats his customers like crap, I can’t imagine how he treats his employees.
When you read this: you are a grouchy old man who needs to retire. Stay away from communication with your customers. You will continue to lose money if you keep treating people like crap. You’re an owner of a small community auto mechanic shop. Treat people with respect and get off your high horse.
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July 2024 by Katie Wells
If you are a woman, beware of this shop. You will be upsold by the owner if he thinks you don’t know any better. The owner is incredibly rude and literally doesn’t care about how he treats his customers. Auto shops are a dime a dozen, save yourself the trip and go somewhere else.
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July 2024 by Dawn Cornell
Great honest people. They work fast to get the job completed in a timely manner.
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June 2024 by ruben guerrero
Wife was having some battery problems and was taken care of. In and out in 30 mins!
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February 2024 by Louis Massaro
Honest and good work.
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February 2024 by Katherine Asher
We made an appointment one week in advance to have an alignment done on our vehicle. We were told by "the boss" that if we were in by 9 it would take about 2 hours. We explained that this is our only vehicle and we couldnt be without it They assured us it would be out before noon. We started calling them around 12:30 when we hadnt heard from them Finally at 2:30 after numerous unanswered calls my husband got a way there only to find that our vehicle was "the next one in line" (5 1/2 hours later)! We took the car and went elsewhere. This is just bad bussiness
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February 2024 by Michelle DeRouen
I brought my car in because it was misfiring. I was told that they would call me with a diagnosis and estimate. I never got a call and my car was there the whole day. I called that day and they said they didn't get a chance to get to it. I still didn't hear from them the next day so I called and they said they would give me a call back. 2 days and $450 later they said my car was fixed. Driving down the road to go to a meeting it started doing the same thing so I took it back in on Friday around noon. I was told by the woman in the front they would give me a call shortly. When I didn't hear back from them I tried calling him twice and they never answered. They kept my car the whole weekend without even letting me know they would keep it. They also informed me I had a leak in my sunroof which was causing a large pool of water in my backseat area. I passed by on Saturday to check on my car and it was parked out front UNLOCKED with another pool of water in the back. They had not bothered to cover the sunroof or even lock the doors! I decided to pick up my car and take it to a reputable place instead. When I spoke to the manager about all the things that happened, he made excuses... "We are so busy", "I didn't know it was not locked", etc. And the icing on the cake when I told him that I tried to call twice on Friday afternoon to find out the status of my car, he did not believe that I called at all!! I asked him if it is their policy to make customers chase them down to find out the status of their vehicles. I guess it was my fault for giving them a second chance when they had screwed up the last time. I want to support local businesses but NEVER THIS PLACE AGAIN! They have ZERO INTEGRITY OR ACCOUNTABILITY!
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February 2024 by Tim Benson
My Jeep had two oil leaks and needed head gasket and oil pan gasket. No more leaks and helped with an adjustment to drum brake… car runs great and my daughter is thrilled.
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January 2024 by N Bur
Such a great experience & great customer service. I had a small window for a state inspection & they were able to make it happen! And,…. Dutch was able to enjoy the lobby while we waited!
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January 2024 by Sam V
I had a flat tire and they took me in immediately, and I was out of there within 15 minutes. Everyone is super nice and friendly. Great experience!
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January 2024 by Jim East
Back july, my service truck ( F350 super duty w/10' service bed ). Had a front wheel bearing lock up on me while I was in the middle of my day. Called Magnolia Auto to see if they could see me right away, and if they could service a 11,000 lbs. Service truck. They took my truck in, started working on it, unfortunately there was a parts delivery delay that required it to stay overnight. The next day the truck was completed. I could not be more pleased. Every hour this truck is down, I am losing money, and to have it break down on the road away from my normal service provider is even worse. They understand that commercial vehicles need to get in and out as quickly as possible. For that, I thank them.
