-
January 2024 by Tl D.
My sister, who has a type of alzheimer, was needing a new car. We went in, found one she liked, and proceded with financing. We told the sales man what her payments need to be and that we didn't want any after market warranties. She is not able to make cognitive decisions and when she went in to sign paper work, they had added a warranty, $4000, so her payment was more than she could afford. When I went back the next day they told me there was nothing they could do that he had already submitted the paper work. There was no communication between the sales staff and the finance manager. I now have to refinance her car, with me as a co signer , so she can afford it. Not a happy customer
-
September 2023 by Nathan R.
they scammed me out of 10k!! and now i cant get insurance because they sold me a kia they can be stolen! now i live in my car working 3 jobs to pay the insurance! 400 for just the insurance! would not recommend! and mikey cantu the salesman only cares about money stay away
-
September 2023 by Jeff F.
Just to let you know how much I dislike the customer service we have received with this service department, the free oil change you sent in the mail is going in trash.Same reason as stated by other reviews. Live 80 miles out of town, and making an appointment is useless. Does nothing for you as I was informed by men taking vehicles in. Was told it was very busy, and it would probably be 3 hours till they could get it in. I explained that I had an appointment. He said all that did was let the cousterm know they were excepting cars. Some of the cars ahead were left for pickup at the end of the day. It didn't matter. My place in line was set when I got there. It didn't matter that unless I wanted to drive two vehicles, my wife and I would just have to set there. What's funny? I was running a little late, and I called to let them know. Bet they got a good laugh.The good thing is I live about the same distance from Abilene and the hyundai dealership there is not Genne Messer. They could not believe this story, and an appointment there is honored.I would like to know if the other Gene Messer dealerships service department works this way.Good luck with your remodel, but I want be back
-
April 2023 by Jordan S.
I would say somewhere between 1-2 stars is fitting. I've been coming here for more than a year so I can say this isn't just an isolated incident. 2021 and part of 2022 they were good. Nothing but great times with their servicing. But, after summer of 2022 they went way downhill. I'm a car enthusiast, so I know a thing or two about cars, I just don't have the time since I am a student to do maintenance to my car by myself. Here's a list of things they have done wrong in the past 6 months to my car or me:-incorrectly installed a crush washer and made my car leak oil all over my driveway-said I had a turbo oil leak, and that my turbo may be going out and it was pretty bad. I looked and the turbo was bone dry. (They estimated upwards of $2k!!) I asked for proof and the lady at the desk seemed hesitant, and said she would email me videos of the "evidence of the turbo leak." I never got that video.-charged me for a tire rotation, which I requested, and didn't rotate the tires. The only reason I knew was because one of the wheels clear coat is peeling, and it was in the same place it was when I dropped it off.-installed new rotors for me, and forgot to put lubricant where it needs to go, so now every other day when I'm coming to a shop I hear a loud metallic sound from the brakes (pads are brand new as well and we're last touched by them as well).They did, however, fix my calipers that were seized, so I have to give them credit where credit is due. They got that done in a timely manner and I appreciated it greatly. Again, they used to be really on it with servicing, but they just haven't been FOR THE MOST PART recently. Overall, it's really hit or miss, but definitely could be better because I've seen it better.
-
February 2023 by Max C.
First thing when I got there they locked my keys in my car, they then tried to charge me $900 for some new bolts I can buy at autozone and they took way longer than the quoted time, made me late to work. I was put on hold for 20+ minutes trying to check on the status of my car.
-
January 2023 by Jim W.
WARNING - DONT TRUST SERVICE DEPARTMENT My son is a student at Texas Tech, his 2021 Kona tires were low 27 and I told him to take it to the dealer to put nitrogen in the tires. The service department said he really needs to rotate & balance $49, and front end alignment $69. I told him it was ok to let them do the work. My son set in the waiting room for 2 1/2 hours and he asked about his suv and the said I'm sorry we finished some time ago but neglected to tell him. He asked if they used nitrogen in the tires and was told no, we probably just topped it off with compressor. When he got read to pay they said total was $180, my son said that is not what they told him and they said I'm sorry, the total is $141. When he drove off the lot he called to let me know what happened. I asked him to check air pressure and it said tires were 28 lbs. Went in to get free air, paid $141 for extra service, tried to over charge him $40 and didn't even put air in the tires (what we went to dealer for). Now I wonder how good is tire rotation/balance and the alignment when they didn't properly inflate tires. Wished I would have told him to go somewhere else! Called for Service Manager but he was too busy to speak with me.
-
May 2022 by Tricia D.
After getting the engine replaced in my car, there were about 20 things broken that I discovered (blinkers, AC, can't open the trunk, seat belt sensor, etc). Dealership says they didn't cause it. My mechanic looked at it and found that my splash guard wasn't replaced, no coolant in the car, missing bolts on the transmission, and a missing support bracket for the intake manifold. Opened a case with corporate, but almost 3 weeks later and my case manager still hasn't called me. My car has been sitting at a dealership (corporate told me to leave it there) for over 2 weeks and I've had to pay for a rental car while nothing has been done to repair my car!! I've been so patient up to this point, but that's over when I can see that they don't appreciate their customers. I would have had more respect if they had owned up to their mistake and resolved it.
-
April 2022 by Renato P.
Zero customer service skills. Every time I go to get my oil changed here they forget to put the sticker on the windshield. I went back the next day to get it put on and they had me standing around for 10 minutes looking like an idiot, no one asked what I was in for or acknowledged me so I decided It's not even worth it and left. Save your patience for elsewhere
-
January 2022 by Ester Stone
Nice place and people, they get things done.
-
January 2022 by R M.
Gene Messer made me a reservation to have my car looked at today. When I arrived I met the "service writer" who told me it would be 3-4 days before they would even look at the car to diagnose it. I asked to see the manager who said today's appointment is only to get in line, there is a backlog of 17 cars ahead of me, no loaner vehicle, no promise of when the parts would be available if they are needed.I am not saying any of this is their fault but the boss man and the service writer were not even apologetic. Needless to say I did not leave my car with them.
