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February 2024 by Terri Lee
Been banking with this particular branch for many years, and they have always been very friendly and professional, and knows their customers by name ?
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November 2023 by Tony Torres
9/2023 I was traveling from Greenville. I visited the ATM here in PNC Longview. I was upset that the ATM did not have cash to dispense. C'mon, guys. I had to travel to Marshall. Thanks.
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October 2023 by T T.
PNC Longview. 9/2023 I was traveling from Greenville. I visited the ATM here in PNC Longview. I was upset that the ATM did not have cash to dispense. C'mon, guys. I had to travel to Marshall. Thanks.
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October 2023 by Brandon Hiltzman
Tried to file a fruad complaint. The guy on the phone wouldnt do it. He kept arguing with me as if i were lying. Over 50 dollars, pnc is so petty. 0 stars.
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July 2023 by Angelina Petree
Stole the “stimulus” check and refuses to provide a transaction number that they supposedly returned to the IRS. The IRS says they HAVE to have a transaction number if they return it to them. Makes sense to me, thieves! Three years later, a call every week for three years and now they are saying the time to track has passed?!? I started the track 3 years ago with clear communication but nothing from these crooks.
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February 2023 by Melvin Welch
Great bank.very helpful.profesional.
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January 2023 by David Wilson
We have used this bank since it was American Federal, Guaranty, BBVA/Compass and now PNC. Through the years we have always enjoyed a great relationship with all these people. The current PNC staff is the friendliest, most professional group. I receive surveys about recent visits and can never express enough gratitude for this group. They don’t just care about your banking needs, they care about you as a person. PNC is my bank.
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December 2022 by Jan Dillon
My mother had a trust set up by her deceased husband and her stepson took the majority of it out when it was in her name only for her medical needs talk to the bank manager and he more or less laughed about it come to find out the stepson and the people at the bank are big buds we filed with the occ I hate this bank
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October 2022 by Mark Atkinson
I have an account with PNC only because they bought BBVA which was wonderful to work with. The BBVA employees who are now PNC are good to work with but PNC Bank must feel they are the best and they are not. Going to debate whether to close my account or not.
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June 2022 by Alisa Patterson
Was great when it was BBVA. One girl very rude when I tried to replace my card. She rolled her eyes the whole time and told me I could go to Tyler but their machine wasn’t working but hey, maybe try and drive 40 min. ?Waited a week to get a card. Been horrible ever since it turned to PNC. They think nothing of bouncing your account. (BBVA didn’t do that) I miss BBVA and the service they provided. Pulling our money out of here
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December 2021 by Alex Torres
I didn't ask for switch!! This is the most horrible experience that I have with bank employees they don't care about you two persons in fron of me and they take more than hour!! I decided to close my account and they don't care like they were a big bank company ??♂️
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November 2021 by Vee Winters
Firstly, the employees are super nice here.They greet everyone positively and help out far exceeding expectations.Problem is, PNC itself is horrible.One of the worst banks I've ever had.Their policies are crapola, they hold your deposits so they can make interest on your money (big shocker)But 5stars for the ppl who work here if you're currently having to deal with pnc before switching.Also kinda feel bad for the employees who may not want to wear masks.But I guess its pnc policy ?
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August 2021 by Pete Eastin
Very bad experience. These people are rude and insensitive to their customers.
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July 2021 by Daisy VPM
Jonathan Webb (VICE PRESIDENT) of BBVA committed fraud while refinancing a vehicle a few years ago . A year after relocating to another state, we found out through our credit report that there was a $15k credit line opened (which we never knew about). After investigating what happened , he sent the credit card to an address that was not ours , and an email that was not ours. We called and complained, & immediately closed down our checking account bc we wanted no business with them. Unfortunately we still had a car loan there. We went through the chain of command because Mr. Webb claimed that the person who opened up the credit card was an employee that “no longer worked there”. That day we strictly worked with Jonathan Webb , all docs were signed in his office . I have a copy of all my paperwork , and there is no signed credit card application. We will go back to Texas at the end of this year to file a lawsuit against Jonathan Webb and BBVA. DO NOT TRUST THIS BRANCH !
This man saw us very young and thought he could take advantage of us to reach his weekly/monthly sales . Shame on you Jonathan .
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November 2020 by Brandon Jester
Pretty bad experience thus far opened an account last Tuesday. Came in Same week thursday morning to make a check deposit to cover a bill they were closed no warning no sign closed friday as well complete lack of Management or accountability at this branch i guess. Came in following Monday and Lobby is closed all week they have 2 tellers put 1 on drive thru one on counter not real hard.
